Insurance Operations Jobs in Austin, TX (NOW HIRING)

Overview
At RPM, we're in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.
Purpose Statement: Legal, Risk, and Insurance supports the advancement of RPM's business objectives by strategically balancing risk and opportunity, engaging with our stakeholders to find solutions, and safeguarding people, property, and profits.
Position Summary
The Insurance & Risk Analyst supports the company's insurance and risk management functions through insurance administration, data analysis, compliance oversight, underwriting support, and reporting across managed properties. This role plays a key part in supporting the growth, participation, and overall performance of the company's master insurance program (MIP) by analyzing operational, claims, and portfolio data to identify trends, risks, and strategic opportunities. The position also supports broader Risk Management and Legal department initiatives through reporting, coordination, and cross-functional collaboration.
Responsibilities
• Analyze insurance, operational, portfolio, legal, and risk-related data to identify trends, emerging risks, cost drivers, operational issues, and opportunities to improve insurance program performance, business outcomes, and profitability.
• Identify managed properties and clients that may be strong candidates for participation in the company's master insurance program (MIP) based on claims history, operational performance, loss trends, and other insurance-related metrics.
• Partner with the Insurance Manager and operational teams to support growth, participation, retention, and overall performance of the company's master insurance program (MIP).
• Oversee the collection, tracking, and maintenance of insurance certificates for clients, vendors, and managed properties using designated compliance and tracking systems.
• Utilize the company's Risk Management Information System (RMIS) and other reporting platforms to analyze claims activity, incident trends, loss performance, insurance program participation, and profitability across managed properties and portfolios.
• Develop, maintain, and enhance dashboards, visualizations, and analytical reporting tools using Power BI or similar business intelligence platforms to support operational, insurance, risk management, and legal reporting functions.
• Analyze and validate underwriting submissions, quote requests, vendor insurance documentation, and related materials to ensure accuracy, completeness, and compliance with company and contractual requirements.
• Prepare monthly summaries, dashboards, presentations, and analytical reports for leadership highlighting claims activity, litigation, and legal reporting metrics, risk trends, operational insights, insurance program performance, and strategic opportunities.
• Support Legal department reporting and operational functions by assisting with litigation tracking, claims reporting, compliance reporting, data analysis, and related operational metrics.
• Coordinate with internal and external stakeholders, including Operations, Accounting, Legal, insurance brokers, captive managers, carriers, and third-party vendors, while maintaining organized and accurate insurance, compliance, underwriting, legal operations, and reporting records in accordance with company policies and procedures.
Education and Experience
• Knowledge of insurance certificates, vendor compliance, and coverage review.
• Skilled in Microsoft Office Suite, Adobe, and other office software platforms
• Skilled in risk management information systems, property management systems such as Yardi, and business intelligence and data visualization tools such as Power BI, Tableau, or similar platforms.
• Ability to handle conflicting requests and competing priorities.
• Ability to identify operational and financial opportunities within insurance and risk data to support program optimization and business decision-making.
• Ability to analyze complex insurance, operational, legal, and financial datasets to identify trends, risks, and cost drivers.
• Ability to influence and collaborate across all levels of the organization.
• Ability to communicate effectively both verbally and in writing.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
• Bachelor's degree in Business, Risk Management, Insurance, or related field. Experience may substitute for education.
• Two years of experience in claims management or risk management roles.
• Multifamily experience preferred.
• Associate in Risk Management (ARM) or other risk management certification preferred.
Qualifications
Physical Requirements:
• May be required to sit or stand for extended periods of time.
• Must be able to read documents, computer screens, and data.
• Must be able to hear and understand verbal communications in person and over the phone or computer.
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds.
• Must be able to operate a computer, keyboard, mouse, and other office equipment.
Work Environment:
• This is an onsite role requiring the associate to work in our corporate office five days a week.
• The office is an open setting which may include bright lights, constant noises and distractions.
• This role may require overnight travel as required to participate in mediations, depositions, and trials or for continuing education classes.
Company Information
Join RPM Living and experience exceptional benefits designed to enhance your life.

• Weekly pay for all associates working onsite at an apartment community
• Comprehensive healthcare coverage available for all full-time, regular associates
• Employer-paid employee assistance, mental health, and wellness programs
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
• 401(k) with robust company match
• Opportunities for professional development, career growth, and role-based learning plans
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
• Paid time off plus floating holidays and volunteer days
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires. A valid driver's license is preferred; candidates without a license will be provided a liability waiver.
RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.
RPM Living is an Equal Opportunity Employer.
If you need assistance to fully participate in our application or interview process, please reach out through our website here and select "Careers" in the "Choose a Topic" dropdown menu.