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Insurance Operations Jobs in Austin, TX (NOW HIRING)

Roofserv

Insurance Operations Coordinator

Austin, TX · Remote

Vision insurance Insurance Operations Coordinator Location: Austin, TX (Remote considered for exceptional candidates) Reports To: VP of Strategic Partnerships Alta Peak Holdings is a rapidly growing ...

Arkana Insurance

Remote Insurance Sales Rep

Austin, TX · Remote

$100K - $120K/yr

Founded by an operator who has scaled multi-state insurance operations past $60M in annual sales, Arkana is built on real execution. Our culture is direct and performance-driven. We operate on ...

ThreePDS Inc.

Insurance Coordinator

Austin, TX · On-site

Contract Duration: 6-Month Contract (with possible extension) We are seeking a detail-oriented and driven Insurance Coordinator to support operations within a fast-paced insurance environment. This ...

PDS Health

Operations Manager

Austin, TX · On-site

$24/hr

In lieu of a valid driver's license and automobile insurance, Operations Manager Trainee must have reliable means of alternate transportation which would allow for required, timely travel to multiple ...

PDS Health

Operations Manager Trainee

Austin, TX · On-site

In lieu of a valid driver's license and automobile insurance, Operations Manager Trainee must have reliable means of alternate transportation which would allow for required, timely travel to multiple ...

PDS Health

Operations Manager Trainee

Austin, TX · On-site

$24/hr

In lieu of a valid driver's license and automobile insurance, Operations Manager Trainee must have reliable means of alternate transportation which would allow for required, timely travel to multiple ...

RPM Living

Data Analyst - Insurance

Austin, TX · On-site

$19.75 - $27/hr

Responsibilities Analyze insurance, operational, portfolio, legal, and risk-related data to identify trends, emerging risks, cost drivers, operational issues, and opportunities to improve insurance ...

RPM Living

Data Analyst - Insurance

Austin, TX · On-site

$19.75 - $27/hr

Responsibilities Analyze insurance, operational, portfolio, legal, and risk-related data to identify trends, emerging risks, cost drivers, operational issues, and opportunities to improve insurance ...

RPM Living

Data Analyst - Insurance

Austin, TX · On-site

$19.75 - $27/hr

Responsibilities Analyze insurance, operational, portfolio, legal, and risk-related data to identify trends, emerging risks, cost drivers, operational issues, and opportunities to improve insurance ...

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All JobsInsurance Operations JobsInsurance Operations Jobs in Austin, TX

Insurance Operations information

What are the key skills and qualifications needed to thrive in the Insurance Operations position, and why are they important?

To excel in Insurance Operations, you typically need a background in insurance processes, strong analytical abilities, and attention to detail, often supported by a relevant degree or industry certifications such as AINS or CPCU. Familiarity with insurance management systems, claims processing software, and regulatory compliance tools is important. Excellent communication, organizational, and problem-solving skills help individuals collaborate across departments and handle complex tasks. These competencies ensure seamless policy administration, regulatory adherence, and effective service delivery in a dynamic insurance environment.

What are the main responsibilities and daily tasks of someone working in Insurance Operations?

Professionals in Insurance Operations are responsible for overseeing policy administration, managing claims processing, ensuring regulatory compliance, and coordinating workflow between underwriters, agents, and clients. Daily tasks can include reviewing insurance applications, updating policy information, reconciling data, generating reports, and resolving operational issues. The role often involves cross-department collaboration to streamline procedures and improve customer service standards. If you enjoy working in a process-driven environment and contributing to team efficiency, Insurance Operations offers a dynamic and rewarding career path.

What is an Insurance Operations job?

An Insurance Operations job involves managing and optimizing the processes that support an insurance company's daily functions. This includes underwriting, claims processing, policy administration, compliance, and customer service. Professionals in this role ensure efficiency, accuracy, and regulatory adherence in handling policies and claims. They may also work on process improvements, technology integration, and risk management to enhance operational performance. Strong analytical, problem-solving, and communication skills are essential for success in this field.

What are the most commonly searched types of Insurance Operations jobs in Austin, TX? The most popular types of Insurance Operations jobs in Austin, TX are:
What are popular job titles related to Insurance Operations jobs in Austin, TX? For Insurance Operations jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Insurance Operations jobs in Austin, TX look for? The top searched job categories for Insurance Operations jobs in Austin, TX are:
What cities near Austin, TX are hiring for Insurance Operations jobs? Cities near Austin, TX with the most Insurance Operations job openings:
Insurance Operations jobs near you
Infographic showing various Insurance Operations job openings in Austin, TX as of June 2026, with employment types broken down into 1% As Needed, 65% Full Time, 27% Part Time, and 7% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.
Insurance Operations Coordinator

Insurance Operations Coordinator

Roofserv

Austin, TX • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Vision insurance

Insurance Operations Coordinator
Location: Austin, TX (Remote considered for exceptional candidates)
Reports To: VP of Strategic Partnerships
Alta Peak Holdings is a rapidly growing strategic holding company focused on acquiring and operating market-leading roofing and exterior home services businesses across the United States. We are seeking a detail-oriented and proactive Insurance Operations Coordinator to support our Direct Repair Program (DRP) and Managed Repair Program (MRP) operations by ensuring claims move efficiently from assignment through scheduling and first site visit.
This role serves as a critical communication and coordination hub between homeowners, insurance carriers, TPAs, and internal field teams. The ideal candidate thrives in a fast-paced environment, communicates professionally under pressure, and takes pride in operational accuracy and accountability.
Why Join Alta Peak Holdings?
  • Join a fast-growing platform transforming the home services industry through operational excellence and innovation.
  • Work alongside experienced operators and leadership teams in a collaborative, high-accountability culture.
  • Opportunity to make an immediate impact supporting strategic insurance and customer relationships.
  • Flexible work environment with remote consideration for exceptional candidates.
  • Be part of a company committed to continuous improvement, employee development, and exceptional customer experiences.
What Youll Do:
Claims Coordination & Scheduling
  • Receive and acknowledge inbound DRP/MRP assignments from carrier and TPA partners within required SLA windows.
  • Initiate homeowner contact within 4 hours of assignment acceptance.
  • Schedule first site visits and coordinate appointments with homeowners and field staff while meeting carrier-specific SLA requirements.
  • Relay scheduling confirmations, inspection updates, and claim-related information accurately and professionally.
Claim Documentation & Workflow Management
  • Maintain organized and up-to-date notes within XactAnalysis (XA) on all active claims.
  • Document all communication attempts with date, time, and phone number details while tagging TPA contacts appropriately.
  • Monitor claim workflows proactively to prevent SLA breaches or communication gaps.
  • Coordinate and track intake documentation including:
    • Direction to Pay forms
    • Work Authorization agreements
    • Required uploads and confirmations within XA
Escalation & Operational Support
  • Flag and escalate claims requiring adjuster or TPA intervention, including:
    • No-contact scenarios
    • Scope discrepancies
    • Coverage concerns
  • Collaborate closely with inspectors, estimators, and project managers to ensure smooth handoffs throughout the claim lifecycle.
  • Identify opportunities to improve workflows, scheduling efficiency, and overall customer and carrier experience.
  • Uphold Alta Peaks standards for accountability, operational excellence, and documentation accuracy.
What Were Looking For:
  • 2+ years of experience in customer support, scheduling coordination, insurance claims, or related operations roles.
  • Experience in roofing, restoration, construction, home services, or P&C insurance environments strongly preferred.
  • Familiarity with XactAnalysis (XA) or similar insurance claim management platforms preferred.
  • Excellent written and verbal communication skills.
  • Strong organizational skills with exceptional attention to detail.
  • Ability to manage multiple workflows and priorities simultaneously in a fast-paced environment.
  • Comfortable interacting professionally with homeowners, carriers, TPAs, and internal teams.
  • Proficiency with CRM systems, scheduling software, Microsoft Office, and operational platforms.
  • Self-starter mentality with strong ownership and follow-through.
  • High integrity and commitment to delivering accurate, timely information.
Compensation & Benefits:
  • Competitive cash compensation
  • Comprehensive healthcare benefits
  • Paid time off
  • 401(k) program
  • Flexible work environment with remote opportunities for exceptional candidates
About Alta Peak Holdings:
Alta Peak Holdings is a strategic holding company focused on building enduring businesses within the roofing and exterior home services industries. Backed by experienced investors and operators, Alta Peak partners with exceptional leadership teams to scale businesses through technology, operational excellence, and customer-first service. Across our portfolio, we are building a culture rooted in accountability, continuous improvement, teamwork, and execution.
Job Type: Full-time
Work Location: Austin, TX (Remote considered for exceptional candidates)