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Insurance Operations Jobs in Illinois (NOW HIRING)

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Insurance Operations information

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$21.9K

$62K

$137.8K

How much do insurance operations jobs pay per year?

As of Jul 24, 2026, the average yearly pay for insurance operations in Illinois is $61,994.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,976.00 and $77,656.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Insurance Operations position, and why are they important?

To excel in Insurance Operations, you typically need a background in insurance processes, strong analytical abilities, and attention to detail, often supported by a relevant degree or industry certifications such as AINS or CPCU. Familiarity with insurance management systems, claims processing software, and regulatory compliance tools is important. Excellent communication, organizational, and problem-solving skills help individuals collaborate across departments and handle complex tasks. These competencies ensure seamless policy administration, regulatory adherence, and effective service delivery in a dynamic insurance environment.

What are the main responsibilities and daily tasks of someone working in Insurance Operations?

Professionals in Insurance Operations are responsible for overseeing policy administration, managing claims processing, ensuring regulatory compliance, and coordinating workflow between underwriters, agents, and clients. Daily tasks can include reviewing insurance applications, updating policy information, reconciling data, generating reports, and resolving operational issues. The role often involves cross-department collaboration to streamline procedures and improve customer service standards. If you enjoy working in a process-driven environment and contributing to team efficiency, Insurance Operations offers a dynamic and rewarding career path.

What is an Insurance Operations job?

An Insurance Operations job involves managing and optimizing the processes that support an insurance company's daily functions. This includes underwriting, claims processing, policy administration, compliance, and customer service. Professionals in this role ensure efficiency, accuracy, and regulatory adherence in handling policies and claims. They may also work on process improvements, technology integration, and risk management to enhance operational performance. Strong analytical, problem-solving, and communication skills are essential for success in this field.

What are the most commonly searched types of Insurance Operations jobs in Illinois? The most popular types of Insurance Operations jobs in Illinois are:
What are popular job titles related to Insurance Operations jobs in Illinois? For Insurance Operations jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Insurance Operations jobs in Illinois look for? The top searched job categories for Insurance Operations jobs in Illinois are:
What cities in Illinois are hiring for Insurance Operations jobs? Cities in Illinois with the most Insurance Operations job openings:
Insurance Operations jobs near you
Infographic showing various Insurance Operations job openings in Illinois as of July 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 4% Contract, and 1% Nights. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $61,994 per year, or $29.8 per hour.
Claims Call Center Specialist

Claims Call Center Specialist

First Chicago Insurance Company (FCIC)

Chicago, IL • On-site

$16 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

First Chicago Insurance rating

5.7

Company rating: 5.7 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

266th of 281 rated insurance

Job description

First Chicago Insurance Company is seeking Claims Call Center Specialists to join our growing Claims team. This is an excellent opportunity for customer-focused professionals who are interested in building a long-term career in the insurance industry.

As a Claims Call Center Specialist, you will play a critical role in helping callers navigate the claims process following an accident or loss. You will serve as the first point of contact, gathering claim information, answering questions, and ensuring callers receive the guidance and support they need during what can often be a stressful time.

Whether you bring prior insurance experience or a strong customer service background, Warrior Insurance Network (WIN) offers the training, development, and career growth opportunities needed to build a successful future in claims and insurance operations.

What You'll Do
  • Provide excellent customer service to all callers
  • Serve as the first point of contact for insureds, claimants, attorneys, claimant carriers and other callers reporting new losses
  • Gather and document accidents and claim information accurately and efficiently
  • Verify policy information and identify potential coverage concerns for referral to the appropriate claims team
  • Guide callers through the claims process and answer claim-related questions
  • Refer callers for estimates when applicable
  • Assist claims adjusters by providing timely information and support to customers
  • Develop a working knowledge of insurance policies and claims procedures
  • Maintain productivity and service standards while handling incoming call volume
  • Support departmental operations by processing tow bills, ordering police reports, mailing claim payments, handling unmatched mail, and completing other administrative tasks
  • Participate in special projects and initiatives as assigned
What It's Like to Work in This Role

No two days are exactly alike. You'll interact with callers who need assistance after an accident or loss, helping them understand what comes next and ensuring they feel supported throughout the process.

You'll work alongside experienced claims professionals, gain valuable knowledge of insurance operations, and develop skills that can lead to future opportunities within the organization. This role offers a fast-paced environment, meaningful customer interactions, and a strong foundation for career growth.

QualificationsRequired
  • Prior customer service experience
  • Strong verbal communication and phone skills
  • Excellent organizational and interpersonal skills
  • Data entry and typing proficiency (minimum 30 WPM)
  • Basic PC and computer navigation skills
  • Ability to multitask and work effectively in a fast-paced environment
Preferred
  • Associate or bachelor's degree
  • Prior insurance, claims, or call center experience
  • Bilingual skills are a plus

First Chicago Insurance Company provides a competitive benefits package to all full-time employees. Following are some of the perks First Chicago employees receive:

  • Competitive Salaries
  • Commitment to your Training & Development
  • Medical, Dental and Vision Reimbursement
  • Short Term Disability/Long Term Disability
  • Life Insurance
  • Flexible Spending Account
  • Telemedicine Benefit
  • 401(k) with a generous company match
  • Paid Time Off and Paid Holidays
  • Tuition Reimbursement
  • Wellness Program
  • Fun company sponsored events
  • And so much more!

Estimated Compensation Range: $16/hr.-$22/hr.*

*Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location.


Job Posted by ApplicantPro

What First Chicago Insurance employees say

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