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Insurance Operations Manager Jobs in Massachusetts

mjh

Operations Manager

Boston, MA · On-site

Operations Manager | Cambria Hotel Boston Downtown Are you a hands-on hospitality leader with a ... Medical, Dental, and Vision Insurance * 401(k) with company match * Travel Discounts at Choice ...

mjh

Operations Manager

Boston, MA · On-site

Operations Manager | Cambria Hotel Boston Downtown Are you a hands-on hospitality leader with a ... Medical, Dental, and Vision Insurance * 401(k) with company match * Travel Discounts at Choice ...

Swingers Boston

Operations Manager

Boston, MA · On-site

$75K - $90K/yr

Swingers - the crazy golf club is looking for a Operations Manager to join our team in Boston! We ... Voluntary Life Insurance with employer contribution  * Short Term Disability Insurance  

Swingers Boston

Operations Manager

Boston, MA

$75K - $90K/yr

Voluntary Life Insurance withemployer contribution * Short Term DisabilityInsurance * Access to ... The Operations Manager hastwo main purposes day-to-day: ensuring the seamless operation of the ...

Meyer Jabara Hotels

Operations Manager

Boston, MA · On-site

Operations Manager | Cambria Hotel Boston Downtown Are you a hands-on hospitality leader with a ... Medical, Dental, and Vision Insurance * 401(k) with company match * Travel Discounts at Choice ...

Granite Group

Operations Manager

Danvers, MA · On-site

Manage timely data collection to update operations metrics to achieve productivity targets, reduce ... life insurance, etc.) Earned paid time off totaling 15 days per year as well as paid company ...

The Granite Group

Operations Manager

Danvers, MA · On-site

Manage timely data collection to update operations metrics to achieve productivity targets, reduce ... life insurance, etc.) Earned paid time off totaling 15 days per year as well as paid company ...

bluelinx

Operations Manager

Bellingham, MA

Life Insurance * Paid Time Off (PTO) and Company Holidays * Strong company culture - A supportive ... Drive operational efficiency--from inventory management to customer service excellence. * Foster ...

Granite Group

Operations Manager

Danvers, MA · On-site

Manage timely data collection to update operations metrics to achieve productivity targets, reduce ... life insurance, etc.) Earned paid time off totaling 15 days per year as well as paid company ...

BlueLinx

Operations Manager

Bellingham, MA

Life Insurance * Paid Time Off (PTO) and Company Holidays * Strong company culture - A supportive ... Drive operational efficiency--from inventory management to customer service excellence. * Foster ...

BlueLinx Corporation

Operations Manager

Bellingham, MA · On-site

$95K - $115K/yr

Life Insurance * Paid Time Off (PTO) and Company Holidays * Strong company culture - A supportive ... Drive operational efficiency-from inventory management to customer service excellence. * Foster ...

Boston Medical Center

Operations Manager

Boston, MA · On-site

... operations, with a focus on surgical scheduling, referral management, patient access, data ... Monitors compliance with managed care plans, insurance verification, referral processes, and prior ...

Boston Medical Center

Operations Manager

Boston, MA

... operations, with a focus on surgical scheduling, referral management, patient access, data ... Monitors compliance with managed care plans, insurance verification, referral processes, and prior ...

Heritage Home Service

Operations Manager

Auburn, MA · On-site

$100K - $140K/yr

We are hiring an Operations Manager to lead from the front. This is a high-impact leadership role ... Medical, Dental, and Vision Insurance * 401(k) with 4% company match * Paid Time Off & Paid ...

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Insurance Operations Manager information

See Massachusetts salary details

$33.9K

$69.3K

$129.4K

How much do insurance operations manager jobs pay per year?

As of Jun 11, 2026, the average yearly pay for insurance operations manager in Massachusetts is $69,302.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,800.00 and $84,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Insurance Operations Manager, and why are they important?

To thrive as an Insurance Operations Manager, you need in-depth knowledge of insurance products, regulatory compliance, and operational best practices, usually backed by a bachelor's degree in business or a related field. Familiarity with insurance management software, claims processing systems, and, in some cases, certifications like CPCU (Chartered Property Casualty Underwriter) are highly valued. Strong leadership, problem-solving abilities, and effective communication are essential soft skills for managing teams and optimizing processes. These skills and qualifications ensure efficient operations, regulatory adherence, and high service quality within the insurance organization.

What are some common challenges faced by Insurance Operations Managers, and how can they be addressed?

Insurance Operations Managers often encounter challenges such as streamlining processes across departments, ensuring compliance with constantly changing regulations, and managing high volumes of transactions efficiently. To address these issues, they frequently implement process automation, foster cross-functional communication, and stay updated on industry best practices. Building a strong team and investing in ongoing training can also help maintain high operational standards and adapt to evolving business needs.

What is the difference between Insurance Operations Manager vs Insurance Underwriter?

AspectInsurance Operations ManagerInsurance Underwriter
Primary RoleOversees daily insurance company operations, manages teams, and improves processesEvaluates insurance applications, assesses risk, and determines policy terms
Required CredentialsTypically requires a bachelor’s degree in business, finance, or related field; certifications like CPCU are commonUsually requires a bachelor’s degree; professional certifications like CPCU or ARM are beneficial
Work EnvironmentOffice setting within insurance companies or agenciesOffice environment, often within underwriting departments
Employer & Industry UsageUsed across insurance carriers, agencies, and brokersPrimarily within insurance companies and underwriting firms

The Insurance Operations Manager focuses on managing overall insurance processes and teams, while the Insurance Underwriter specializes in evaluating individual insurance applications and assessing risk. Both roles require similar credentials and work in office settings within the insurance industry, but their core responsibilities differ significantly.

What does an Insurance Operations Manager do?

An Insurance Operations Manager oversees the day-to-day administrative and operational functions of an insurance company or department. They are responsible for streamlining processes, improving efficiency, and ensuring compliance with industry regulations. Their duties often include managing staff, handling budgets, implementing policies, and collaborating with other departments to meet organizational goals. Insurance Operations Managers play a key role in optimizing service delivery and maintaining high standards of customer satisfaction.
What are the most commonly searched types of Insurance Operations jobs in Massachusetts? The most popular types of Insurance Operations jobs in Massachusetts are:
What are popular job titles related to Insurance Operations Manager jobs in Massachusetts? For Insurance Operations Manager jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Insurance Operations Manager jobs in Massachusetts look for? The top searched job categories for Insurance Operations Manager jobs in Massachusetts are:
What cities in Massachusetts are hiring for Insurance Operations Manager jobs? Cities in Massachusetts with the most Insurance Operations Manager job openings:
Insurance Operations Manager jobs near you
Infographic showing various Insurance Operations Manager job openings in Massachusetts as of June 2026, with employment types broken down into 86% Full Time, and 14% Contract. Highlights an 89% In-person, and 11% Hybrid job distribution, with an average salary of $69,302 per year, or $33.3 per hour.

Operations Manager

Century Mechanical Holdings

Medford, MA

$120K - $140K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 27 days ago

Job description

Benefits:
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

The HVAC Operations Manager is responsible for overseeing the daily operations, service delivery, and overall efficiency of the HVAC division within the company. This role ensures projects are completed on time, within budget, and to the highest quality and safety standards. The Operations Manager will lead a team of technicians, project managers, and administrative staff to drive operational excellence, customer satisfaction, and profitability.
The essential functions include, but are not limited to the following:
Operations Management:
  • Oversee daily HVAC operations, including installation, maintenance, and repair services.
  • Develop and implement operational policies, procedures, and best practices to enhance efficiency and productivity.
  • Manage scheduling, workflow, and project execution to meet client expectations and company goals.
  • Ensure compliance with local, state, and federal regulations, as well as company policies and safety standards.
  • Monitor inventory, equipment, and materials, ensuring cost-effective procurement and maintenance.

Financial & Business Management:
  • Develop and manage budgets for HVAC operations, optimizing costs while maintaining service quality.
  • Track and analyze key performance indicators (KPIs) to improve efficiency and profitability.
  • Work with senior management to develop strategies for revenue growth and market expansion.
  • Oversee job costing, invoicing, and profitability analysis to ensure financial health of the division.

Cost Estimation & Analysis:
  • Analyze blueprints, technical drawings, and project specifications to prepare accurate cost estimates.
  • Research and determine the costs of labor, materials, equipment, and subcontractor services.
  • Develop detailed and itemized bid proposals for projects.
  • Assess risks and provide recommendations to minimize cost overruns.

Team Leadership & Development:
  • Recruit, train, and mentor HVAC technicians, service coordinators, and administrative staff.
  • Foster a culture of accountability, continuous learning, and professional growth within the team.
  • Conduct performance evaluations and provide coaching to ensure high standards of service.
  • Promote workplace safety and enforce adherence to OSHA and other industry safety guidelines.

Customer Relations & Service Quality:
  • Maintain strong relationships with customers, ensuring satisfaction and repeat business.
  • Address customer complaints and service issues promptly, implementing corrective actions as needed.
  • Work with sales and marketing teams to identify new business opportunities and expand client base.
  • Ensure high-quality service delivery and adherence to contract specifications.

Technology & Innovation:
  • Implement and optimize software systems for scheduling, dispatching, and job tracking.
  • Stay updated on industry trends, emerging HVAC technologies, and best practices to enhance service offerings.
  • Introduce energy-efficient and sustainable solutions to customers when applicable.

Requirements
  • Experience: Minimum of 5-10 years of experience in HVAC operations, including at least 3-5 years in a managerial role.
  • Certifications: HVAC industry certifications (EPA, NATE, etc.) preferred but not required.
  • Strong leadership, problem-solving, and decision-making abilities.
  • Excellent communication and interpersonal skills.
  • Financial and business acumen, including budgeting and cost management.
  • Proficiency in HVAC software, scheduling systems, and CRM platforms.
  • Deep knowledge of HVAC systems, codes, and regulations.