Insurance Operations Associate Jobs in Toronto, ON

Founded in 1966, Masters Insurance has grown into one of Ontario's largest and most trusted independent brokerages. We specialize in tailored insurance and surety solutions for the construction industry, built on a foundation of strong client advocacy and longstanding industry partnerships.

Driven by our core values of integrity, care, innovation, and exceptional service, we are dedicated to safeguarding our clients' interests and ensuring their peace of mind.

Our extensive services cover personal and commercial insurance, group benefits, as well as life, estate, and investment solutions. With offices in Toronto, Hamilton, Ottawa, Windsor, New York, and Florida, our skilled team partners with top insurers to provide tailored coverage options and prompt, reliable claims support.

Position Summary

Working in collaboration with an industry-leading team, the Account Executive will deliver continued excellence in servicing a diverse and growing book of business. The successful candidate will be marketing new and existing accounts, assessing risk exposures, recommending appropriate coverage needs, and managing relationships with clients/insurers. You will also be responsible for working with Senior Account Managers, Insurance Underwriters and Masters' clients, servicing and marketing existing accounts.

Benefits

• Competitive compensation package
• Generous health and dental benefits program, including Healthcare Spending Account
• Robust Group Retirement Savings program with company matching
• Reimbursements of license fees and professional membership dues
• Full support of continuing education and growth opportunities, including career mentorship with senior management
• Hybrid work schedule that supports work-life balance
• Epic year-round employee events!
  
• Opportunities to give back to our communities through philanthropic programs
• Membership to an exclusive employee discount program
• Discounts to gym membership and select local retailers

Key Accountabilities

• Manage an existing book of Commercial Insurance
• Book of business is primarily focused on Commercial Construction and Development and Real Estate, and includes some accounts with Professional Liability exposures related to the Construction and Development space
• Policy Lines Covered (but not limited to):
• Commercial Property, General Liability, Excess Liability, Commercial Automobile, Crime, Builders Risk for Residential Builders/Developers that are part of a Program Policy (Cyber Insurance and Project Specific Insurance are handled by dedicated departments within the office).
• Account Executive may be engaged in placement and management of Cyber Insurance and Project Specific Insurance.
• Account Executive will be actively involved in client meetings both in person and virtually, and will work directly on accounts that are primarily overseen by Anthony Ciccolini and/or Tom Kerschbaumer

Account Executive (AE)

• Work in close collaboration with Principals and Account Associates (Account Associate role includes initiating renewal process (Summary updates, Price Comparisons, Loss Run Calculation), invoicing, certificates of insurance and several other functions to assist in management of accounts.)
• AE will have use of a team TSR for bulk certificates of insurance, rent roles and other administrative
• Negotiate coverages, rates and premiums with insurance underwriters and Master's clients
• Conduct annual renewal reviews and client meetings, including preparing a claims' history assessment Review inspection reports and follow up for outstanding recommendations
• Conduct risk assessment of clients' operations and insurance needs and determine appropriate insurance coverages to offer clients'
• Prepare risk management strategies to improve clients' risk exposures and focus on improving clients' existing coverages
• Manage accounts receivable on the accounts that you are handling
• Work closely with the claims department and clients during claims' negotiations and settlements Perform other related duties and projects, as required

Candidate Skills & Qualifications

Required:

• Effective verbal and written communication skills
• Excellent organizational and time management abilities
• Self-motivation with ability to problem-solve with limited supervision
• Flexibility to work in a fast-paced and dynamic environment with changing priorities
• Ability to work independently and in a team environment
• Willingness to mentor and train colleagues when required
• RIBO License
• Minimum of three (3) years work experience in commercial lines department at an Insurance Brokerage and/or Insurance company in a similar role and/or with similar duties and responsibilities
• Minimum of one (1) year of leadership experience
• Proficient in Microsoft Office Programs including Outlook, Word, Excel
• In the process of completing CAIB, CIP and/or CRM designations

An Asset:

• Completed CAIB, CIP and/or CRM designations
• Familiarity with The Agency Manager (TAM)
• Knowledge of MS PowerPoint

Masters Insurance Limited is an equal opportunity employer dedicated to fostering an inclusive and accessible workplace. We are committed to accommodating the needs of applicants in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act at every stage of the recruitment and selection process. If you require accommodation, please contact us at cclare @mastersinsurance.com.

Masters Insurance takes a fair and transparent, market-based approach to compensation. We recognize that experience and expertise can vary, and we encourage qualified candidates to apply even if their experience or compensation expectations fall outside the stated range. Final offers are determined based on qualifications, experience, skills, and internal equity to ensure consistency and fairness.