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Insurance Office Jobs in Michigan (NOW HIRING)

Sedgwick

Office Assistant

Bay City, MI · On-site

$15.50 - $20.50/hr

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance Office Assistant ...

York Risk Services

Office Assistant

Bay City, MI

$15.50 - $20.50/hr

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance Office Assistant ...

Sedgwick

Office Assistant

Bay City, MI · On-site

$15.50 - $20.50/hr

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work ® Fortune Best Workplaces in Financial Services & Insurance Office Assistant ...

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All JobsInsurance Office JobsInsurance Office Jobs in Michigan

Insurance Office information

What is an insurance office job?

Insurance office jobs refer to administrative, customer service, and support roles within insurance companies or agencies. These positions typically involve tasks such as processing insurance claims, handling client inquiries, maintaining policy records, and assisting agents or underwriters with paperwork. Common titles include insurance office assistant, claims processor, customer service representative, and administrative coordinator. These jobs are crucial for the smooth operation of insurance offices and require strong organizational and communication skills.

What are the key skills and qualifications needed to thrive in an insurance office role?

To thrive in an insurance office role, you need a solid understanding of insurance products, policy processing, and customer service, often supported by a high school diploma or relevant certification. Familiarity with insurance management software, CRM systems, and document processing tools is typically required. Strong organizational skills, attention to detail, and effective communication help you excel in client interactions and administrative tasks. These skills are crucial for accurate policy handling, regulatory compliance, and delivering quality service to clients.

What are some common challenges faced in an insurance office role, and how can I prepare for them?

Working in an insurance office often involves balancing multiple priorities, such as handling client inquiries, processing claims, and managing policy documents. One common challenge is staying organized while managing a high volume of paperwork and meeting tight deadlines. Strong communication and customer service skills are essential, as you'll regularly interact with clients and coordinate with underwriters or agents. To prepare, focus on developing your attention to detail, proficiency with office software, and ability to work collaboratively within a team-oriented environment.

What is the difference between Insurance Office vs Insurance Agent?

AspectInsurance OfficeInsurance Agent
CredentialsVaries; may include licensing depending on staff rolesRequires state licensing and certification
Work EnvironmentOffice setting, administrative tasks, customer serviceFieldwork, client meetings, sales activities
Employer & Industry UsageInsurance agencies, brokerages, corporate officesIndependent or agency-based, insurance companies
Common Search & ComparisonOften compared for administrative roles or office-based positionsCompared for sales, client interaction, licensing requirements

Insurance Office roles typically involve administrative and customer service tasks within an office environment, often supporting insurance agents or agencies. Insurance Agents focus on selling policies, client consultations, and require licensing. While both work within the insurance industry, their responsibilities and credentials differ, making this comparison useful for those exploring career options or job opportunities.

What do you need to work in an insurance office?

To work in an insurance office, candidates typically need strong communication and customer service skills, basic computer proficiency, and knowledge of insurance products. A high school diploma or equivalent is usually required, and some roles may require industry-specific certifications or licenses. Familiarity with office software and the ability to handle administrative tasks are also important.

What are the most commonly searched types of Insurance Office jobs in Michigan?

The most popular types of Insurance Office jobs in Michigan are:

What are popular job titles related to Insurance Office jobs in Michigan?

For Insurance Office jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Insurance Office jobs in Michigan look for?

The top searched job categories for Insurance Office jobs in Michigan are:

Insurance Office jobs near you
Infographic showing various Insurance Office job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 26% Part Time, and 5% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution.

Insurance Office Assistant

Bay City, MI • On-site

Weaver Group Insurance Agency
See more jobs at Weaver Group Insurance Agencyexternal

$16 - $18/hr

Full-time

PTO

Posted 4 days ago

Job description

Insurance Office Assistant

Weaver Group Insurance Agency – Bay City, MI


Weaver Group Insurance Agency is looking for a friendly, dependable, and organized Insurance Office Assistant to join our Bay City office.


This is a customer-facing support position that is ideal for someone who enjoys talking with people, staying organized, and helping a team keep things moving. Previous insurance experience is not required. We are looking for the right personality, work ethic, and willingness to learn.

Responsibilities

What You'll Do

  • Answer incoming phone calls and direct customers to the appropriate team member


  • Make outbound calls to customers and prospects gather information for agents


  • Schedule appointments for licensed insurance agents


  • Take and process customer payments


  • Send insurance documents and other requested information


  • Assist customers with routine administrative requests


  • Follow up with customers for documents, forms, and other needed information


  • Scan, upload, and organize documents


  • Greet and assist customers who visit the office


  • Provide administrative support to licensed insurance agents


  • Help keep customer information and office tasks organized and up to date


  • Assist with other office and customer-service duties as needed
Requirements

What We're Looking For

  • Friendly, professional, and comfortable speaking with customers by phone


  • Dependable and punctual


  • Positive attitude and willingness to learn


  • Strong organizational skills and attention to detail


  • Comfortable making outbound phone calls


  • Able to communicate professionally by phone, text, and email


  • Able to manage multiple tasks and changing priorities


  • Comfortable using computers and learning new software


  • Team-oriented and willing to help wherever needed
Benefits
Paid Time Off (PTO)###