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Insurance Customer Service Representative Jobs in Spring, TX

La Familia Insurance

CSR

Humble, TX · On-site

$14 - $18/hr

The Customer Service Representative is responsible for delivering exceptional service to clients ... Sell and service insurance policies based on customer needs and requests, following all company ...

La Familia Insurance

CSR

Cypress, TX · On-site

$14 - $18/hr

The Customer Service Representative is responsible for delivering exceptional service to clients ... Sell and service insurance policies based on customer needs and requests, following all company ...

La Familia Insurance

CSR

Houston, TX · On-site

$14 - $18/hr

The Customer Service Representative is responsible for delivering exceptional service to clients ... Sell and service insurance policies based on customer needs and requests, following all company ...

La Familia Insurance

CSR

Houston, TX · On-site

$14 - $18/hr

The Customer Service Representative is responsible for delivering exceptional service to clients ... Sell and service insurance policies based on customer needs and requests, following all company ...

La Familia Insurance

CSR

Houston, TX · On-site

$14 - $18/hr

The Customer Service Representative is responsible for delivering exceptional service to clients ... Sell and service insurance policies based on customer needs and requests, following all company ...

La Familia Insurance

CSR

Houston, TX · On-site

$14 - $18/hr

The Customer Service Representative is responsible for delivering exceptional service to clients ... Sell and service insurance policies based on customer needs and requests, following all company ...

La Familia Insurance

CSR

Houston, TX · On-site

$14 - $18/hr

The Customer Service Representative is responsible for delivering exceptional service to clients ... Sell and service insurance policies based on customer needs and requests, following all company ...

La Familia Insurance

CSR

Houston, TX · On-site

$14 - $18/hr

The Customer Service Representative is responsible for delivering exceptional service to clients ... Sell and service insurance policies based on customer needs and requests, following all company ...

D3S Service

Customer Service Representative

Magnolia, TX · On-site

$10 - $15/hr

Health insurance * Opportunity for advancement * Paid time off * Vision insurance NORMAL DAY-TO-DAY DUTIES Customer service representatives will be responsible for answering the phone, scheduling ...

U-Haul

Customer Service Representative

Katy, TX · On-site

$14.75 - $20/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

U-Haul

Customer Service Representative

Houston, TX

$15.25 - $20.75/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Health insurance &Prescription plans,if eligible * Paid holidays, vacation, and sick days,if ...

U-Haul

Customer Service Representative

Katy, TX

$14.75 - $20/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Health insurance &Prescription plans,if eligible * Paid holidays, vacation, and sick days,if ...

Doodie Calls

Customer Service Representative

Conroe, TX · On-site

$15 - $18/hr

The Customer Service Representative will be responsible for providing exceptional customer service ... Insurance • Dental Insurance • Life insurance • Paid time off • Vision insurance • ...

U-Haul

Customer Service Representative

Spring, TX · On-site

$14.25 - $19.25/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Spring, TX

Insurance Customer Service Representative information

See Spring, TX salary details

$22K

$41K

$61.8K

How much do insurance customer service representative jobs pay per year?

As of Jul 17, 2026, the average yearly pay for insurance customer service representative in Spring, TX is $40,975.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,900.00 and $46,600.00 per year, depending on experience, location, and employer.

What does a Customer Service Representative do in insurance?

An insurance Customer Service Representative assists clients by answering questions about policies, processing claims, and providing information on coverage options. They often use computer systems to manage customer accounts and must have good communication and problem-solving skills. The role typically involves working in an office environment and may require knowledge of insurance policies and customer service software.

What does an Insurance Customer Service Representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What is the highest paying insurance agent job?

The highest paying insurance agent roles are typically senior or specialized positions such as captive agents working for large insurance companies or independent agents with a high volume of high-value policies. These roles often require extensive experience, strong sales skills, and sometimes advanced certifications, with top earners earning six-figure incomes through commissions and bonuses.

What are some common challenges faced by Insurance Customer Service Representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as an Insurance Customer Service Representative, and why are they important?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What is the highest paying customer service job?

Among customer service roles, senior positions such as customer service managers or specialized roles like technical support managers tend to have the highest salaries, often exceeding $70,000 annually. In industries like finance, technology, and healthcare, customer service professionals with advanced skills or certifications can earn higher wages, especially in leadership or specialized positions.

How much does a 215 license make?

An Insurance Customer Service Representative with a 215 license in Florida typically earns between $35,000 and $50,000 annually, depending on experience and location. Licensing allows representatives to sell specific insurance products, which can impact earning potential and job responsibilities.
What job categories do people searching Insurance Customer Service Representative jobs in Spring, TX look for? The top searched job categories for Insurance Customer Service Representative jobs in Spring, TX are:
What cities near Spring, TX are hiring for Insurance Customer Service Representative jobs? Cities near Spring, TX with the most Insurance Customer Service Representative job openings:
Insurance Customer Service Representative jobs near you
CSR

CSR

La Familia Insurance

Humble, TX • On-site

$14 - $18/hr

Full-time

Posted 11 days ago

Job description

The Customer Service Representative is responsible for delivering exceptional service to clients while selling auto insurance policies. This role ensures customer needs are met through effective communication, accurate policy management, and proactive problem-solving. Representatives also support office operations by handling payments, maintaining records, marketing services, and ensuring compliance with company policies. By combining customer care, sales, and operational responsibilities, this position directly contributes to customer satisfaction, retention, and the overall growth of La Familia Auto Insurance.


Duties and responsibilities


  • Provide excellent customer service by greeting and assisting all customers and visitors

  • Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines

  • Identify opportunities to upsell or cross-sell based on customer needs

  • Handle customer documentation and maintain accurate policy records (IE, uploads, underwriting processes, photos).

  • Verify coverage for customers, confirm policy changes, and provide proof of insurance documents to customers.

  • Troubleshoot customer issues, resolve them quickly, and work to build and maintain strong customer relationships.

  • Ensure company policies are followed and sales requirements are met daily, weekly, and monthly to ensure commission opportunities are met.

  • Handle cash, process payments, reconcile daily cash/credit card transactions, and make timely bank deposits following the company’s cash handling policy.

  • Make outbound calls for payment reminders, promotions, and marketing campaigns; answer inbound customer and carrier calls professionally

  • Participate in marketing activities, including visiting local businesses, distributing flyers, and promoting services on social media

  • Maintain office cleanliness and organization, including basic cleaning such as floors, glass, disinfecting bathrooms, and trash removal

  • Work at various office locations within the assigned region as needed.

  • Open and close the office as required. Setting alarms prior to leaving the office at closing and disarming alarms when entering the office.

  • Obtain and maintain all required licenses and certifications

  • Miscellaneous


Qualifications

  • Must be at least 18 years old

  • High school diploma or equivalent

  • Bilingual in Spanish preferred

  • Strong customer service and communication skills

  • Ability to actively listen

  • Expert attention to detail

  • A courteous and professional demeanor

  • Comfortable with utilizing technology and strong computer skills.

  • Ability to multitask

  • Prior experience with in-person customer service and phone-based, ideally with a sales component

  • Motivated to sell and meet individual customer needs.

  • Ability to work well in a team environment, maintaining a professional and respectful demeanor at all times.

  • Must be authorized to work in the United States. La Familia follows all State and Federal laws.

  • Willing to submit to a background screening. Required to be Licensed by the Texas Department of Insurance.

  • Sales or insurance experience preferred.

  • Available to work Monday through Saturday, 9 - 7, and rotating Sunday 11-5

  • Continuous education required: on-site training, workshops, coaching 1:1s. Travelling to another location in the region may be required.


Monday - Friday 10:00AM - 7:00PM
Saturday 10:00AM - 6:00PM
Sunday 11:00AM - 5:00PM (Rotating Shift)

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