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Optimum Customer Service Representative Jobs in Spring, TX

Community Veterinary Partners

CSR

Shenandoah, TX · On-site

$15.50 - $21/hr

CSR The Customer Service Representative (CSR) plays a pivotal role in ensuring customer satisfaction by acting as the primary point of contact between the company and its clients. This position ...

Community Veterinary Partners

CSR

Spring, TX · On-site

$13.50 - $18.50/hr

The Customer Service Representative (CSR) plays a pivotal role in ensuring customer satisfaction by acting as the primary point of contact between the company and its clients. This position involves ...

Community Veterinary Partners

CSR

Spring, TX · On-site

$17 - $22/hr

The Customer Service Representative (CSR) plays a pivotal role in ensuring customer satisfaction by acting as the primary point of contact between the company and its clients. This position involves ...

Texas Quality Plumbing

Customer Service Rep

Houston, TX · On-site

$15.25 - $20.75/hr

Customer Service Rep Texas Quality Plumbing is currently hiring for a Customer Service Rep to help our service technicians complete work for our clients in and around Houston, TX. This position earns ...

WhiteWater Express

Customer Service Representative

Houston, TX · On-site

$15.25 - $20.75/hr

Customer Service Representative At WhiteWater Express, we are more than just a car wash; we are a company built on respect, communication, and a passion for people. Our dedicated team members are ...

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All JobsOptimum Customer Service Representative JobsOptimum Customer Service Representative Jobs in Spring, TX

Optimum Customer Service Representative information

See Spring, TX salary details

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How much do optimum customer service representative jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for optimum customer service representative in Spring, TX is $16.73, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.61 per hour, depending on experience, location, and employer.

Does optimum have remote jobs?

Optimum Customer Service Representative positions are typically based in call centers or office environments, but some companies may offer remote customer service roles. Availability of remote jobs depends on the company's current hiring policies and the specific role requirements, such as familiarity with customer service software and communication tools. It is recommended to check the company's careers page for current remote opportunities.

How much do optimum sales reps make?

Optimum Customer Service Representatives typically earn an hourly wage plus commissions or bonuses based on sales performance. The average total compensation can range from $30,000 to $50,000 annually, depending on experience, location, and sales targets. Strong communication skills and product knowledge are important for success in this role.

What are the key skills and qualifications needed to thrive as an Optimum Customer Service Representative, and why are they important?

To thrive as an Optimum Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer proficiency is typically required. Patience, active listening, and a positive attitude help representatives stand out when resolving customer inquiries and concerns. These skills ensure efficient, high-quality service that builds customer satisfaction and loyalty in a competitive telecommunications environment.

How to get hired as a customer service representative?

To get hired as a customer service representative, candidates should have strong communication skills, a customer-focused attitude, and basic computer proficiency. Relevant experience, a professional resume, and often a high school diploma or equivalent are required; some employers may also prefer familiarity with customer service software or certifications in communication skills.

What are some common challenges faced by Optimum Customer Service Representatives, and how can they be managed effectively?

Optimum Customer Service Representatives often encounter challenges such as handling high call volumes, troubleshooting complex technical issues, and managing customer frustration. To succeed, it’s important to develop strong communication skills, stay patient under pressure, and utilize available knowledge bases and support systems. Collaboration with technical teams and supervisors is encouraged to resolve complicated cases, and ongoing training helps staff stay updated on products and solutions. Building resilience and seeking feedback can also enhance performance and job satisfaction.

What are Optimum Customer Service Representatives?

Optimum Customer Service Representatives are professionals who assist customers of Optimum, a telecommunications and internet service provider, with inquiries, technical issues, billing concerns, and service requests. They communicate with customers via phone, chat, or email to troubleshoot problems, provide information about products and services, and ensure customer satisfaction. These representatives play a key role in maintaining positive customer relationships and resolving issues efficiently.

Does optimum do door-to-door sales?

Optimum Customer Service Representatives typically do not engage in door-to-door sales. Their role focuses on assisting customers with service inquiries, technical support, and account management, usually within a retail or call center environment. Door-to-door sales are generally not part of their job responsibilities.

What is the difference between Optimum Customer Service Representative vs Customer Support Specialist?

AspectOptimum Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentCall centers, retail, or office settingsCall centers, technical support, or online chat platforms
Industry UsageTelecommunications, retail, service industriesTechnology, telecommunications, e-commerce
Primary FocusHandling customer inquiries, billing, account issuesTechnical support, troubleshooting, product assistance

Both roles require strong communication skills and customer service experience, but Optimum Customer Service Representatives typically focus on billing and account issues within the telecommunications industry, while Customer Support Specialists often handle technical troubleshooting and product support, especially in tech-related fields.

What are popular job titles related to Optimum Customer Service Representative jobs in Spring, TX? For Optimum Customer Service Representative jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching Optimum Customer Service Representative jobs in Spring, TX look for? The top searched job categories for Optimum Customer Service Representative jobs in Spring, TX are:
What cities near Spring, TX are hiring for Optimum Customer Service Representative jobs? Cities near Spring, TX with the most Optimum Customer Service Representative job openings:
Optimum Customer Service Representative jobs near you
Customer Service Representative (CSR)

Customer Service Representative (CSR)

Gallo Mechanical

Houston, TX • On-site

$15.25 - $20.75/hr

Other

Posted 18 days ago

Job description

Customer Service Representative (CSR)

The Customer Service Representative (CSR) is responsible for supporting the daily operations of the service department by coordinating service calls, dispatching technicians, and serving as a primary point of contact between customers, technicians, and internal teams.

This role plays a critical part in ensuring timely service delivery, accurate documentation, and a high level of customer satisfaction. The CSR works closely with service technicians, service management, and billing to support efficient workflow, resolve issues, and maintain accurate service and purchasing records.

Responsibilities:

  • Answer all service-related phone calls and emails in a timely and professional manner:
    • Support customer relationship management efforts
    • Address and resolve customer inquiries, complaints, and service issues.
    • Communicate proactively with customers and service technicians regarding scheduling changes, delays, or job-related concerns.
  • Coordinate, schedule, and dispatch service calls to ensure optimal technician utilization and customer satisfaction.
  • Act as the primary communication liaison between customers and service technicians to facilitate accurate information flow and issue resolution.
  • Prepare and distribute daily service technician schedules by 4:30 p.m. for the following business day.
  • Provide administrative and operational support to service technicians, including:
    • Creation and review of purchase orders.
    • Assignment and management of work orders.
  • Review and correct technician time entries as needed to ensure accuracy.
    • Escalate unresolved or missing time entries from the prior day to the Service Manager.
  • Monitor service work orders, particularly quoted jobs, to ensure timely completion and adherence to customer commitments.
  • Schedule and book all approved quoted service jobs.
    • Complete required documentation and perform accurate data entry within company systems.
  • Maintain accurate records and files related to customer requests, service work performed, charges, dispatch activity, and related documentation.
  • Collaborate with the Billing Analyst to manage open purchase orders.
    • Review the division's open purchase order report on a monthly basis and follow up on purchase orders requiring receipt or closure.

Ideal Qualifications & Experience:

  • High school diploma or equivalent required; associate degree or relevant coursework preferred.
  • 2+ years of experience in a customer service, dispatch, administrative, or service coordination role, preferably within a construction, mechanical, HVAC, or field service environment.
  • Experience coordinating schedules and supporting field technicians in a fast-paced environment.
  • Strong customer service skills with the ability to professionally handle customer concerns and resolve issues.
  • Proficiency in Microsoft Office (Outlook, Excel, Word) and experience working within service management, dispatch, or ERP systems.
  • Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously.
  • High attention to detail and accuracy, particularly with data entry, time corrections, and purchase order management.
  • Effective verbal and written communication skills, with the ability to work collaboratively across departments.
  • Ability to work independently while maintaining accountability and follow-through.
  • Familiarity with purchase orders, work orders, billing coordination, and service documentation preferred.

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