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Online Customer Support Representative Jobs in Spring, TX

CareOne

Customer Support Representative - CS

Houston, TX · On-site

$16.25 - $20.75/hr

Customer Support Representative Great new career opportunity in long-term care pharmacy! Now hiring - Customer Support Representative - [Enter Location] Hours: The Customer Support Representative ...

CareOne

Customer Support Representative - CS

Houston, TX · Remote

$15.25 - $19.50/hr

Now Hiring - Customer Support Representative - [2040 West Sam Houston Parkway North, Houston Texas 77043] Hours: 6am - 6pm The Customer Support Representative will be responsible for, but not limited ...

Tait - New Zealand

Customer Support Representative

Houston, TX · On-site

$15.25 - $20.75/hr

Sales and Customer Support * First point of contact for all customer inquiries product availability ... cover letter via our online careers site. Only applications submitted through the official ...

CareOne

Customer Support Representative - CS

Houston, TX · On-site

$15.25 - $19.50/hr

Now Hiring - Customer Support Representative - [2040 West Sam Houston Parkway North, Houston Texas 77043] Hours: 6am - 6pm The Customer Support Representative will be responsible for, but not limited ...

CareOne

Customer Support Representative - CS

Houston, TX · Remote

$16.25 - $20.75/hr

Now Hiring - Customer Support Representative - [2040 West Sam Houston Parkway North, Houston Texas 77043] Hours: 6am - 6pm The Customer Support Representative will be responsible for, but not limited ...

CareOne

Customer Support Representative - CS

Houston, TX · On-site

$14.50 - $19.50/hr

Now Hiring - Customer Support Representative - [Enter Location] Hours: The Customer Support Representative will be responsible for, but not limited to: * Opening, updating, and resolving support ...

CareOne

Customer Support Representative - CS

Houston, TX · Remote

$14.50 - $19.50/hr

Now Hiring - Customer Support Representative - [Enter Location] Hours: The Customer Support Representative will be responsible for, but not limited to: * Opening, updating, and resolving support ...

CareOne

Customer Support Representative - CS

Houston, TX · Remote

$15.25 - $20.75/hr

Now Hiring - Customer Support Representative - [Enter Location] Hours: The Customer Support Representative will be responsible for, but not limited to: * Opening, updating, and resolving support ...

Sterling Engineering

Customer Support

Houston, TX · On-site

$24/hr

Customer Support Representative (Manufacturing) ? Pasadena, TX (Onsite for Training → Remote After Training) ? $24/hr | 4-Month Contract | Potential for Permanent Hire ? Monday-Friday | 8:00 AM-5 ...

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All JobsOnline Customer Support Representative JobsOnline Customer Support Representative Jobs in Spring, TX

Online Customer Support Representative information

See Spring, TX salary details

$8

$16

$23

How much do online customer support representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for online customer support representative in Spring, TX is $16.73, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.61 per hour, depending on experience, location, and employer.

What is an online customer support representative?

Online Customer Support Representatives are professionals who assist customers via digital channels such as email, live chat, and social media. They help resolve issues, answer inquiries, and provide information about products or services. Their goal is to ensure customer satisfaction by responding promptly and effectively to requests. This role requires strong communication skills, patience, and the ability to troubleshoot problems remotely.

What are the key skills and qualifications needed to thrive as an online customer support representative?

To excel as an Online Customer Support Representative, you need strong written communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Patience, empathy, and active listening are crucial soft skills for addressing customer concerns and building rapport. These skills and qualities are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive brand reputation.

What are some common challenges faced by online customer support representatives and how can they be managed?

Online Customer Support Representatives often encounter challenges such as handling high volumes of inquiries, managing difficult or upset customers, and adapting to rapidly changing product information. To manage these challenges, representatives are typically provided with comprehensive training, access to a robust knowledge base, and support from experienced team leads. Developing strong communication skills and resilience is essential, and most companies encourage collaboration among team members to resolve complex issues efficiently.

What are the most commonly searched types of Customer Support Representative jobs in Spring, TX?

The most popular types of Customer Support Representative jobs in Spring, TX are:

What are popular job titles related to Online Customer Support Representative jobs in Spring, TX?

For Online Customer Support Representative jobs in Spring, TX, the most frequently searched job titles are:

What job categories do people searching Online Customer Support Representative jobs in Spring, TX look for?

The top searched job categories for Online Customer Support Representative jobs in Spring, TX are:

What cities near Spring, TX are hiring for Online Customer Support Representative jobs?

Cities near Spring, TX with the most Online Customer Support Representative job openings:

Online Customer Support Representative jobs near you
Infographic showing various Online Customer Support Representative job openings in Spring, TX as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $34,792 per year, or $16.7 per hour.

Customer Support Representative - CS

CareOne

Houston, TX • On-site

$16.25 - $20.75/hr

Other

Medical, Retirement, PTO

Re-posted 20 days ago

CareOne rating

6.8

Company rating: 6.8 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

49th of 242 rated social care providers

Job description

Customer Support Representative

Great new career opportunity in long-term care pharmacy!

Now hiring - Customer Support Representative - [Enter Location]

Hours:

The Customer Support Representative will be responsible for, but not limited to:

  1. Opening, updating, and resolving support tickets using PassPort Alert Management System (PPAMS), as well as triaging and resolution of support requests made via phone and email.
  2. High volume technical inbound/outbound call center environment providing end user phone support in troubleshooting software and hardware problems, connectivity issues at an escalated pace.
  3. Real time monitoring of automated dispensing machine to ensure service is not interrupted.
  4. Utilize remote desktop software along with end user to resolve issues using documented solutions.
  5. Strict adherence to critical time escalation of service interruptions and unresolved issues with the automated dispensing machine.
  6. Serve as first line support and provide problem resolution to the customer.
  7. Utilize remote camera tools to perform routine monitoring and assistance in troubleshooting to the customer.
  8. Properly triage calls and determine routing based on the nature of the call.
  9. Efficiently and professionally maintain a high level of customer satisfaction and timely resolution to customer service issues.
  10. Initiate immediate escalation to customer regarding PassPort related failures. Escalation consists of 3 calls within 60 minutes.
  11. Enter service calls in tracking software, page service calls in tracking software and dispatch Service Technicians using BancTec, Burroughs, and Dispatch Direct software tools.
  12. Initiate escalation as appropriate to ensure management awareness and timely resolution of issues according to departmental policy and procedures.
  13. Make outbound calls to the customer to ensure PassPort process patient medication timely.
  14. Make outbound calls to the customer to clear lockouts and Totes every 2 hours until the issue is resolved.
  15. Mandatory to complete all Incoming and Outgoing Call Attached Data (CAD) initiated by the MIXIE phone system software.

Education:

Associate's Degree in a computer related field, Bachelor's preferred

Professional Experience:

  • 3-5 years of related experience/training in a technical inbound/outbound call center environment
  • Knowledge of DocuTrack, Framework, MXIE, Zultys, Microsoft Applications, Web Cameras, Remote-In tools (net Support), Citrix, printers and faxes
  • Extensive phone support of end user with various operating systems and software
  • Must have excellent communication skills, ability to multi-task, and high attention to detail
About Us

Partners Pharmacy - Our mission is to define excellence within the health care community. We are dedicated to inspiring people to live better lives through innovative health and wellness programs, products and services. We treat residents, their families and each other with respect, dignity and compassion. Through a collaborative and consultative approach, we strive to provide a framework of strength and stability for our patients, families and associates. We work to maintain the highest standards of care and service for our patients, families and valued employees.

We are proud to offer:

  • Competitive salaries
  • Comprehensive healthcare benefits
  • 401(k) retirement plan
  • Paid time off
  • Opportunities to advance and grow your career
  • And more!

If working with people who are dedicated, compassionate, and concerned about their patients is essential to you, then you'll appreciate being a part of our team. We've built a strong reputation on the outstanding level of care that we provide.

Partners Pharmacy is an equal opportunity employer

EEO/AA/M/F/DV

What CareOne employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About CareOne

Sourced by ZipRecruiter

CareOne is a leading healthcare corporation specializing in senior care, rehabilitation, and assisted living services. Based in Fort Lee, New Jersey, CareOne was established to meet the healthcare requirements of seniors across the state and has expanded its footprint over the years. With its dedication to excellence, CareOne provides a comprehensive range of medical and healthcare services, including post-acute care, long-term and assisted living, memory care, respite care, and more.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Fort Lee, NJ, US

Year founded

1999

Social media

Facebook

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