Full Time Zendesk Jobs in Spring, TX (NOW HIRING)

Contracts Manager

Role Mission:

The Contracts Manager will serve as the liaison between the Procurement and Contracts Department and all stakeholders regarding matters of vendor agreements. The Contracts Manager will play an integral role in ensuring that all agreements are reviewed for commercial and legal terms and identifying the proper approval workflows before execution. This role will coordinate with Procurement, Legal, Risk Management, and Executive Signatories to maintain compliance with IDEA company policy.

Supervisory Responsibilities:

Directly manage Procurement Analyst and Purchasing Clerk

Location:

This is a full-time remote position based in Texas with preference given to candidates who live in Austin, El Paso, Houston, Permian Basin (Midland/Odessa), Rio Grande Valley, San Antonio, and Tarrant County (Fort Worth), or who are willing to relocate.

Travel Expectations:

Travel to IDEA training events or step-back may be required.

What You'll Do - Accountabilities

Essential Duties:

• Maintain and monitor matrix of Clerk and Analyst workflow queues to ensure weekly/monthly goals are being met.

• Flag/report critical tickets pending signature and facilitate next steps where applicable.

• Lead the weekly tactical meeting with Legal and Risk Management to identify priorities and answer questions.

• Compile all contracts for submission to Board of Directions for approval or ratification.

• Collaborate with larger Procurement organization to ensure the best value of goods and services are achieved with all vendor agreements.

• Lead the training process for stakeholders during contract renewal windows.

Additional Duties and Responsibilities:

Assist the Director of Procurement and Contract Services with assessments for overall spending attached to contracts
Maintain database of contracts in Tyler Munis
Maintain dashboard to track workflow of Zendesk ticket queues

Knowledge and Skills - Competencies

• Make Strategic Decisions:

This individual can coach others in decision-making and is involved in complex decision-making in line with their responsibilities. They use feedback and data to inform their decisions and with support, they consider the broader impact of their choices on those they work with.

• Manage Work and Teams:

This individual is responsible for managing their own work as well as supporting others. They focus on delegation, performance management, and coaching to help others achieve their work goals and develop professionally.

• Grow Self and Others:

This individual takes an active role in their own development as well as the development of others. They use coaching techniques to help others identify growth opportunities, set development goals, and achieve their potential, all while continuing their own personal development journey.

• Build a Culture of Trust:

This individual offers empathy and active listening to build deeper one-on-one relationships in their direct work with others. They are capable of coaching others and emphasizing importance of psychological safety in their interactions.

• Communicate Deliberately:

This individual can express ideas clearly and listen actively. They have developing skills in empathetic listening and responsive speaking, with ability to tailor messages for individual direct reports or peers with the aim to build stronger, more effective relationships.

Additional Skills:

Excellent oral, written, and presentation skills
Strong computer literacy that includes an understanding of Microsoft Office Suite (i.e., Word, Excel, PowerPoint)
Strong organizational, communication, and interpersonal skills

Required Education and Experience:

Education: Bachelors degree in Business Management, Administration, or related. 10 Years of experience in Procurements/contracts in lieu of education.
Experience: 3+ years in a role managing a team with direct experience in Contract Management

Preferred Education and Experience:

Education: Masters degree in Business Management, Administration, or related, preferred
Experience in public education, specifically charter schools, preferred
Experience with Tyler Munis, Zendesk, and Contract Lifecycle Management systems preferred

Physical Requirements:

The ability to see and respond to dangerous situations
The ability to work in extreme weather
The ability to carry 40 pounds (potentially during travel)

What We Offer:

Compensation & Benefits:

Salaries for people entering this role typically fall between $74,700 and $87,100, commensurate with relevant experience and qualifications and in alignment with internal equity. This role is also eligible for performance pay based on organizational performance and goal attainment.

Additionally, we offer medical, dental, and vision plans, disability, life insurance, parenting benefits, flexible spending account options, generous vacation time, referral bonuses, professional development, and a 403(b) plan. You can find more information about our benefits at https://ideapublicschools.org/careers/benefits/.

* IDEA may offer a relocation stipend to defray the cost of moving for this role, if applicable.

Application process:

Submit your application online through Jobvite. Please note that applications will be reviewed on an ongoing basis until the position is filled. Applicants are encouraged to apply as early as possible.

Learn more about IDEA

At IDEA the Staff Experience Team uses our Core Values to promote human connection and a culture of integrity, respect, and belonging for all Team and Family members. Learn more about our Commitment to Core Values here: https://ideapublicschools.org/our-story/#core-values