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Insurance Claims Representative Jobs in Alabama (NOW HIRING)

Tristar Insurance

$85K - $93K/yr

... representatives, and other parties involved. The Claims Examiner III provides clients with ... Bachelor's degree in business, insurance, risk management, criminal justice, or a related field ...

First American

$129K - $172K/yr

Appear as company representative in court proceedings, mediations, settlement conferences and ... Experience handling claims and insurance coverage * Ability to work independently and to exhibit ...

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All JobsInsurance Claims Representative JobsInsurance Claims Representative Jobs in Alabama

Insurance Claims Representative information

See Alabama salary details

$6

$22

$36

How much do insurance claims representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for insurance claims representative in Alabama is $22.26, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $26.15 per hour, depending on experience, location, and employer.

What does an insurance claims representative do?

An Insurance Claims Representative is responsible for evaluating insurance claims submitted by policyholders. They investigate the details of each claim, determine the extent of the insurance company's liability, and help ensure that claims are processed accurately and efficiently. They may gather information from claimants, witnesses, and other parties, review documentation, and communicate decisions to customers. Their goal is to provide fair settlements while adhering to company policies and legal guidelines.

What does an insurance claims representative do?

An insurance claims representative assesses customer insurance claims. Your duties in this career include visiting accident sites and interviewing witnesses or customers to determine the scope of the claim. You also determine whether or not it is worth negotiating a settlement, and if so, you ensure all settlement claims are handled quickly. In addition to assessing accidents and claims, you update customer policies depending on their history. Qualifications for the career include experience and job skills. You should have excellent customer service, a firm knowledge of all company policies, and computer literacy.

What are the key skills and qualifications needed to thrive as an insurance claims representative, and why are they important?

To thrive as an Insurance Claims Representative, you need a solid understanding of insurance policies, claims processes, and investigative techniques, typically supported by a high school diploma or associate degree. Familiarity with claims management software, CRM systems, and occasionally industry certifications such as AIC (Associate in Claims) are commonly required. Strong customer service, analytical thinking, and effective communication skills help you manage claims efficiently and support clients during stressful situations. These abilities are vital for ensuring accurate claims resolution, maintaining customer satisfaction, and upholding the company's reputation.

What are some common challenges insurance claims representatives face when handling complex claims?

Insurance Claims Representatives often encounter challenges such as managing high caseloads, interpreting intricate policy details, and handling sensitive conversations with policyholders during stressful situations. They must balance empathy with adherence to company policies and regulations, all while investigating and verifying the validity of claims. Effective communication, time management, and problem-solving skills are essential to navigate these complexities and deliver fair outcomes for both the client and the insurer.

What is the difference between Insurance Claims Representative vs Insurance Adjuster?

AspectInsurance Claims RepresentativeInsurance Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may require licensingLicensing often required; certifications like AIC or CPCU beneficial
Work EnvironmentOffice settings, customer service interactions, claims processingFieldwork, site inspections, or office-based assessments
Employer & Industry UsageInsurance companies, claims departmentsInsurance companies, independent adjusting firms
Common Search & ComparisonOften compared for claims handling rolesMore focused on damage assessment and investigation

The main difference between an Insurance Claims Representative and an Insurance Adjuster lies in their roles. Claims Representatives primarily handle customer interactions and process claims within an office environment, while Adjusters often conduct field inspections and assess damages. Both roles require relevant licensing and are integral to the insurance industry, but they focus on different aspects of claims management.

Do you need a degree to be an insurance claims representative?

A degree is not typically required to become an insurance claims representative, but many employers prefer candidates with a high school diploma or equivalent. Relevant skills such as communication, attention to detail, and knowledge of insurance policies are important, and some roles may require industry-specific certifications or training programs.

Is it hard to be an insurance claims representative?

Being an insurance claims representative involves handling complex cases, requiring strong communication, attention to detail, and knowledge of insurance policies. The job can be demanding due to the need to evaluate claims accurately and manage customer interactions, but it is generally manageable with proper training and experience.
More about Insurance Claims Representative jobs

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The top searched job categories for Insurance Claims Representative jobs in Alabama are:

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For Insurance Claims Representative jobs in AL, the most frequently searched job titles are:

Insurance Claims Representative jobs near you
Infographic showing various Insurance Claims Representative job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 20% Part Time, and 7% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $46,308 per year, or $22.3 per hour.

Patient Account Representative - Medical Billing and Medical Insurance Claims

Guidehouse

Birmingham, AL • On-site

$16.75 - $22.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 23 days ago

Guidehouse rating

8.0

Company rating: 8.0 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

35th of 72 rated business consultants

Job description

Job Family:
Patient Account Representative
Travel Required:
None
Clearance Required:
None
Location: UAB Avondale Business Center
Schedule: Mon-Fri, Days
What You Will Do:
Patient Account Rep
Under supervision and within established protocols and procedures, the Patient Account Representative will review patient accounts, research denied healthcare insurance claims and complete necessary follow-up processes. Additionally, the account representative will assist with billing and complete all business-related requests and correspondence from patients and/or insurance companies. Complete all assigned projects in a timely manner.
What You Will Need:
Patient Account Rep
  • High school diploma or equivalent
  • 0-2 years of prior relevant experience and general knowledge of payer-specific or medical billing

Patient Account Rep II
  • High school diploma or equivalent
  • 1-3 years of prior relevant experience and general knowledge of payer-specific or medical billing

What Would Be Nice to Have:
  • Healthcare billing experience.
  • Related experience and general knowledge of payor-specific or medical specialty billing.
  • Previous experience in working credit balance accounts and processing patient and insurance overpayments
  • Experience working with specialized insurance companies.
  • Ability to evaluate complex situations; identify root cause and propose solutions.
  • Experience working with UB04 and CMS 1500 claim forms, appeal and denials.
  • Knowledge of CPT and ICD-10 coding

What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
  • Medical, Rx, Dental & Vision Insurance
  • Personal and Family Sick Time & Company Paid Holidays
  • Position may be eligible for a discretionary variable incentive bonus
  • Parental Leave
  • 401(k) Retirement Plan
  • Basic Life & Supplemental Life
  • Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
  • Short-Term & Long-Term Disability
  • Tuition Reimbursement, Personal Development & Learning Opportunities
  • Skills Development & Certifications
  • Employee Referral Program
  • Corporate Sponsored Events & Community Outreach
  • Emergency Back-Up Childcare Program

About Guidehouse
Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

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