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Insurance Claims Associate Jobs in Springfield, MA

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Insurance Claims Associate information

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How much do insurance claims associate jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for insurance claims associate in Springfield, MA is $20.91, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $22.98 per hour, depending on experience, location, and employer.

What is the highest paid position in insurance?

In the insurance industry, executive roles such as Chief Executive Officer (CEO), Chief Underwriting Officer, and Chief Risk Officer tend to be the highest paid positions, often earning six-figure salaries plus bonuses. These roles require extensive experience, leadership skills, and industry knowledge, and they oversee company strategy, underwriting, and risk management functions.

What does a claim associate do?

An Insurance Claims Associate reviews and processes insurance claims to determine coverage and settlement amounts. They evaluate claim details, communicate with clients and adjusters, and use claims management software to ensure accurate and timely resolution of claims.

What is the role of a claims associate?

A claims associate in insurance is responsible for reviewing and processing insurance claims, verifying coverage, and determining claim validity. They communicate with policyholders, gather necessary documentation, and ensure claims are handled efficiently, often using claims management software. Strong attention to detail and knowledge of insurance policies are essential for this role.

What jobs pay 2000 a day?

Insurance Claims Associates typically do not earn $2,000 a day; such high daily earnings are usually associated with specialized roles like high-level consultants, investment bankers, or certain sales positions. These roles often require extensive experience, advanced skills, or certifications, and may involve commission or performance-based pay structures.

What are the main challenges Insurance Claims Associates face when managing multiple claims simultaneously?

Insurance Claims Associates often handle numerous claims at once, which can be challenging due to varying complexities, tight deadlines, and the need to maintain accuracy. Balancing thorough investigations with efficient processing is crucial, as is clear communication with clients, adjusters, and other stakeholders. Strong organizational skills and the ability to prioritize urgent tasks help Associates manage their workload effectively while ensuring customer satisfaction and compliance with company policies.

What are the key skills and qualifications needed to thrive as an Insurance Claims Associate, and why are they important?

To thrive as an Insurance Claims Associate, you need strong analytical skills, attention to detail, and a foundational knowledge of insurance policies, typically supported by a relevant degree or prior experience in insurance or customer service. Familiarity with claims management software, document management systems, and sometimes industry certifications like AIC (Associate in Claims) are often required. Excellent communication, negotiation, and problem-solving skills help in managing client interactions and resolving disputes efficiently. These abilities ensure accurate claims processing, customer satisfaction, and compliance with regulatory standards.

What does an Insurance Claims Associate do?

An Insurance Claims Associate is responsible for processing and evaluating insurance claims submitted by clients. Their main duties include reviewing claim forms, gathering necessary documentation, assessing the validity of claims, and communicating with policyholders, adjusters, and other parties involved. They ensure that claims are handled efficiently and accurately, following company policies and regulatory guidelines. Claims Associates play a key role in providing customer service and resolving issues related to claims. Their work helps determine the amount of compensation or coverage due to clients.
What are the most commonly searched types of Insurance Claims jobs in Springfield, MA? The most popular types of Insurance Claims jobs in Springfield, MA are:
What are popular job titles related to Insurance Claims Associate jobs in Springfield, MA? For Insurance Claims Associate jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Insurance Claims Associate jobs in Springfield, MA look for? The top searched job categories for Insurance Claims Associate jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Insurance Claims Associate jobs? Cities near Springfield, MA with the most Insurance Claims Associate job openings:
Insurance Claims Associate jobs near you
Infographic showing various Insurance Claims Associate job openings in Springfield, MA as of June 2026, with employment types broken down into 1% Locum Tenens, 2% As Needed, 74% Full Time, 6% Part Time, and 17% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $43,501 per year, or $20.9 per hour.
Mailroom Document Processor

Mailroom Document Processor

Conduent, Inc.

Springfield, MA • On-site

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Conduent rating

5.9

Company rating: 5.9 out of 10

Based on 182 frontline employees who took The Breakroom Quiz

36th of 71 rated call and contact centers

Job description

Job Description
Mailroom Document Processor
Job Location: Onsite-Full-Time- Springfield, MA
Pay Rate: $18.00 per hour, please note this rate may be below your state's minimum wage. Consider this when applying
Schedule: Monday- Friday from8am- 4:30pm with OT Opportunities
Training Schedule: 3-weeks paid training Monday-Friday starting at 8am
Job Details:
We are hiring a detail-oriented Mailroom Document Processor to support a fast-paced financial services team. This role is an in-person, onsite role that requires strong accuracy, time management, multitasking skills and the ability to adapt to changing priorities throughout the day. This is a full-time role with great benefits- apply today!
Key Responsibilities:
  • Employees will be responsible for the sorting, prepping, and scanning of up to two thousand (2000) insurance claims and documentation that come into our mailroom daily.
  • May be required to provide data entry for said documents into our clients' system log for most or all your scheduled workday.
  • Perform repetitive duties in a high-speed environment such as removing staples, rubber bands, repairing torn documents or copying document types and inserting the appropriate patch sheets to separate the claims.
  • Claims will need to be placed into bins, which is based on the sorting rules and policies.
  • May be responsible for processing and logging up to seven hundred (700) checks daily into our clients' system-strong attention to detail and data entry skills is required.
  • Ability to read and follow directions thoroughly as outlined by our clients' requirements and requests.
  • Employees may periodically lift boxes up to 20lbs and/or move with use of carts or pallet jacks if needed.

Requirements:
  • Must have a High School Diploma or General Education Degree (GED).
  • Must be at least 18 years of age or older.
  • Must have reliable transportation.
  • Must be able to pass a criminal background check that includes a credit check and fingerprint scan.
  • Must be able to pass a required Drug Screening
  • Must be able to pass typing test 25 wpm or more
  • Strong attention to detail is required for this role.
  • Must be proficient in Microsoft programs such as OUTLOOK and TEAMS
  • Must be eligible to work in the United States.

Benefits:
  • Full Time Employment
  • Full Benefit Options Day 1
  • $18 per hour
  • Career Growth Opportunities
  • 1st shift work schedule and no weekends!

Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time.
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary for this role is $18.00.
About Us
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the Team
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

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About Conduent

Sourced by ZipRecruiter

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Florham Park, NJ, US

Year founded

2017

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