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Insurance Claims Jobs in Springfield, MA (NOW HIRING)

E-Solutions

FINEOS Claims

Windsor, CT · On-site

This role combines deep technical expertise in FINEOS , strong understanding of insurance claims domain , and hands-on leadership of onshore/offshore delivery teams. The role works closely with ...

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Insurance Claims information

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$12

$23

$42

How much do insurance claims jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for insurance claims in Springfield, MA is $23.42, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $25.62 per hour, depending on experience, location, and employer.

Is a claims job a good career?

A claims job in insurance involves evaluating and processing claims to determine coverage and payouts, often requiring strong attention to detail and communication skills. It can offer stable employment, opportunities for advancement, and the potential for specialized certifications, making it a viable career choice for those interested in the insurance industry.

What are the key skills and qualifications needed to thrive as an Insurance Claims Specialist, and why are they important?

To thrive as an Insurance Claims Specialist, you need a strong understanding of insurance policies, claims processing, and investigative techniques, typically supported by a relevant degree or industry certification such as AIC. Familiarity with claims management software, document management systems, and regulatory compliance tools is essential. Exceptional attention to detail, strong communication skills, and empathy help you effectively assess claims and interact with policyholders. These skills ensure accurate claim evaluation, efficient processing, and high customer satisfaction in a regulated industry.

What is the difference between Insurance Claims vs Insurance Adjuster?

AspectInsurance ClaimsInsurance Adjuster
Primary RoleSubmitting and managing insurance claimsInvestigating and evaluating insurance claims
Required CredentialsBasic knowledge of insurance policies, often no formal certification neededAdjuster license, certifications like AIC or CPCU often required
Work EnvironmentOffice, remote, or on-site at claim locationsFieldwork, on-site inspections, office work
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, independent adjusting firms

While both roles are integral to the insurance industry, Insurance Claims professionals focus on submitting and managing claims, whereas Insurance Adjusters investigate and evaluate claims to determine coverage and settlement amounts. Understanding these differences helps job seekers identify the right career path within the insurance sector.

What are some common challenges encountered in an insurance claims role, and how can they be managed effectively?

Professionals in insurance claims often face challenges such as managing high caseloads, handling complex or disputed claims, and meeting strict regulatory requirements. Effective time management and strong organizational skills can help balance multiple cases, while clear communication and empathy are essential when working with clients during stressful situations. Staying up to date with industry regulations and seeking support from more experienced team members can also help address difficult cases and ensure compliant, fair outcomes.

What are insurance claims?

Insurance claims are formal requests made by policyholders to their insurance company for coverage or compensation for a covered loss or policy event. After an incident like an accident, damage, or theft, the policyholder submits a claim, and the insurer reviews it to determine whether the event is covered under the policy. If approved, the insurance company will pay out the agreed-upon amount to the policyholder or a third party. The process may involve submitting documentation, working with adjusters, and sometimes negotiating settlements. Timely and accurate filing is important to ensure claims are processed efficiently.

What's the highest paying job in insurance?

In insurance, executive roles such as Chief Underwriting Officer or Chief Risk Officer tend to be the highest paying, often earning six-figure salaries plus bonuses. These positions require extensive experience, leadership skills, and advanced industry knowledge, often supported by professional certifications like CPCU or ARM.

Which claims adjusters make the most money?

Senior claims adjusters, especially those working in specialized areas like catastrophe or large-loss claims, tend to earn the highest salaries in the claims adjusting field. Adjusters with extensive experience, advanced certifications, or working for large insurance companies generally have higher earning potential.

Can I get a claims adjuster job with no experience?

Entry-level claims adjuster positions often do not require prior experience, but candidates typically need strong communication skills, attention to detail, and sometimes a relevant license or certification. Employers may provide on-the-job training to new hires, especially for those with a background in customer service or insurance-related fields.
What are the most commonly searched types of Insurance Claims jobs in Springfield, MA? The most popular types of Insurance Claims jobs in Springfield, MA are:
What are popular job titles related to Insurance Claims jobs in Springfield, MA? For Insurance Claims jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Insurance Claims jobs in Springfield, MA look for? The top searched job categories for Insurance Claims jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Insurance Claims jobs? Cities near Springfield, MA with the most Insurance Claims job openings:
Insurance Claims jobs near you
Infographic showing various Insurance Claims job openings in Springfield, MA as of July 2026, with employment types broken down into 89% Full Time, 8% Part Time, and 3% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $48,714 per year, or $23.4 per hour.
FINEOS Claims

FINEOS Claims

E-Solutions

Windsor, CT • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Title: Senior Technical Lead - FINEOS Claims
Location: Windsor, CT
Duration: Longterm Contract
Onsite or Remote both works here
Role Overview
The Senior Technical Lead - FINEOS Claims is responsible for leading the design, development, customization, and integration of FINEOS Claims Management solutions for insurance enterprises. This role combines deep technical expertise in FINEOS, strong understanding of insurance claims domain, and hands-on leadership of onshore/offshore delivery teams.
The role works closely with business stakeholders, architects, QA, and integration teams to deliver scalable, secure, and high-performance claims solutions while supporting modernization, automation, and regulatory compliance initiatives across the claim's lifecycle.
Key Roles & Responsibilities
Technical Leadership & Solution Design
  • Serve as the technical lead and subject-matter expert for FINEOS Claims Management Software, including configuration, customization, and extension
  • Lead solution design and technical architecture for claims implementations, enhancements, and integrations with upstream/downstream systems
  • Review and approve technical designs, code, and configuration changes, ensuring alignment with enterprise architecture standards

FINEOS Claims Implementation & Customization
  • Lead development and configuration across core claims functions such as FNOL, adjudication, payments, subrogation, recoveries, and claim lifecycle management
  • Customize FINEOS using supported frameworks, rules, workflows, and UI components to meet business requirements
  • Support claims automation, straight-through processing (STP), and exception handling use cases aligned with modern claims platforms

Integration & Data Management
  • Design and oversee integration between FINEOS Claims and other insurance systems (Policy Admin, Billing, Payments, Document Management, Data Platforms)
  • Work with APIs, messaging, and batch interfaces to enable real-time and near-real-time data exchange
  • Ensure data quality, reconciliation, and auditability across claims and financial systems

Delivery & Team Leadership
  • Lead and mentor technical teams (developers, configurators, integration specialists) across onshore and offshore models
  • Coordinate with Product Owners, Business Analysts, QA, and DevOps teams to ensure on-time, high-quality delivery
  • Support Agile ceremonies, sprint planning, technical grooming, and release management activities

Quality, Performance & Support
  • Ensure solutions meet non-functional requirements including performance, scalability, availability, and security
  • Support production deployments, post-go-live stabilization, and L3 support for FINEOS Claims platforms
  • Troubleshoot complex production issues and lead root-cause analysis and permanent fixes

Compliance & Best Practices
  • Ensure adherence to insurance regulatory requirements, data privacy, and audit standards
  • Apply best practices for coding standards, documentation, DevOps, and CI/CD pipelines
  • Support modernization initiatives such as cloud adoption, automation, and AI-enabled claims processing where applicable

Required Skills & Experience
Core FINEOS & Insurance Skills
  • Strong hands-on experience with FINEOS Claims Management Software
  • Deep understanding of insurance claims domain, including FNOL, adjudication, payments, recoveries, and claims financials
  • Experience delivering large-scale claims transformation or modernization programs

Technical Skills
  • Strong experience in FINEOS configuration, customization, and extension frameworks
  • Proficiency in Java/.NET (as applicable), REST/SOAP APIs, XML/JSON, SQL
  • Experience with integration patterns, middleware, and event-based processing
  • Familiarity with cloud platforms (Azure/AWS) and DevOps practices is a plus

Leadership & Delivery Skills
  • Proven experience leading technical teams in Agile delivery models
  • Strong problem-solving, troubleshooting, and decision-making abilities
  • Excellent communication skills for interacting with business, technical, and executive stakeholders

Nice-to-Have / Preferred
  • Experience with core insurance ecosystems (Guidewire, Duck Creek, Pega, Document Management, Payment platforms)
  • Exposure to claims analytics, automation, or AI-assisted claims processing
  • Experience in cloud migration or FINEOS upgrades

Success Measures for the Role
  • Stable, scalable, and high-performing FINEOS Claims implementations
  • On-time delivery of releases with minimal production defects
  • Improved claims processing efficiency, accuracy, and compliance
  • High stakeholders and business satisfaction

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