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Insurance Claims Jobs in Springfield, MA (NOW HIRING)

Chubb

ESIS Claims Specialist, AGL

Simsbury, CT · On-site

Evaluates facts supplied by investigation to determine extent of liability of the insured, if any ... Settles claims promptly and equitably. * Obtains releases, proofs of loss or compensation ...

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Insurance Claims information

See Springfield, MA salary details

$12

$23

$42

How much do insurance claims jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for insurance claims in Springfield, MA is $23.42, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $25.62 per hour, depending on experience, location, and employer.

What are insurance claims?

Insurance claims are formal requests made by policyholders to their insurance company for coverage or compensation for a covered loss or policy event. After an incident like an accident, damage, or theft, the policyholder submits a claim, and the insurer reviews it to determine whether the event is covered under the policy. If approved, the insurance company will pay out the agreed-upon amount to the policyholder or a third party. The process may involve submitting documentation, working with adjusters, and sometimes negotiating settlements. Timely and accurate filing is important to ensure claims are processed efficiently.

What are the key skills and qualifications needed to thrive as an insurance claims specialist?

To thrive as an Insurance Claims Specialist, you need a strong understanding of insurance policies, claims processing, and investigative techniques, typically supported by a relevant degree or industry certification such as AIC. Familiarity with claims management software, document management systems, and regulatory compliance tools is essential. Exceptional attention to detail, strong communication skills, and empathy help you effectively assess claims and interact with policyholders. These skills ensure accurate claim evaluation, efficient processing, and high customer satisfaction in a regulated industry.

What are some common challenges encountered in an insurance claims role, and how can they be managed effectively?

Professionals in insurance claims often face challenges such as managing high caseloads, handling complex or disputed claims, and meeting strict regulatory requirements. Effective time management and strong organizational skills can help balance multiple cases, while clear communication and empathy are essential when working with clients during stressful situations. Staying up to date with industry regulations and seeking support from more experienced team members can also help address difficult cases and ensure compliant, fair outcomes.

What is the difference between Insurance Claims vs Insurance Adjuster?

AspectInsurance ClaimsInsurance Adjuster
Primary RoleSubmitting and managing insurance claimsInvestigating and evaluating insurance claims
Required CredentialsBasic knowledge of insurance policies, often no formal certification neededAdjuster license, certifications like AIC or CPCU often required
Work EnvironmentOffice, remote, or on-site at claim locationsFieldwork, on-site inspections, office work
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, independent adjusting firms

While both roles are integral to the insurance industry, Insurance Claims professionals focus on submitting and managing claims, whereas Insurance Adjusters investigate and evaluate claims to determine coverage and settlement amounts. Understanding these differences helps job seekers identify the right career path within the insurance sector.

What are the most commonly searched types of Insurance Claims jobs in Springfield, MA?

The most popular types of Insurance Claims jobs in Springfield, MA are:

What are popular job titles related to Insurance Claims jobs in Springfield, MA?

For Insurance Claims jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Insurance Claims jobs in Springfield, MA look for?

The top searched job categories for Insurance Claims jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Insurance Claims jobs?

Cities near Springfield, MA with the most Insurance Claims job openings:

Insurance Claims jobs near you
Infographic showing various Insurance Claims job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, and 6% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $48,714 per year, or $23.4 per hour.

Claims Specialist / Claims Manager

Hartford, CT • On-site

The Misch Group
See more jobs at The Misch Groupexternal

$100K/yr

Full-time

Medical, Retirement, PTO

Posted 29 days ago

Job description

Claims Specialist / Claims Manager
Department: Insurance & Financial Services
Employment Type: Full Time
Location: Connecticut
Description
Location: New York or Connecticut area
Compensation: Up to $100,000, depending on experience and level
Employment type: Permanent, direct hire
An established independent insurance agency is seeking a seasoned Claims Specialist or Claims Manager to strengthen its commercial claims capability. The role can flex based on the selected candidate: a manager-level hire may lead a small claims team, while a strong senior individual contributor can be considered for a specialist-level position.
Key Responsibilities
  • Manage and guide commercial insurance claims through clear communication, sound judgment, and consistent follow-through.
  • Serve as a trusted point of contact for clients, carriers, producers, and internal account teams.
  • Advocate for clients and help move claims toward effective resolution.
  • At the manager level, provide leadership and oversight for a small claims team.
  • Contribute to a highly service-oriented, relationship-driven agency environment.

Skills, Knowledge and Expertise
  • Significant commercial claims experience.
  • Five or more years of experience preferred for Claims Specialist candidates.
  • Prior claims-team or department leadership strongly preferred for Claims Manager candidates.
  • Carrier-side claims experience is highly valued; agency-side backgrounds are also welcome.
  • Strong communication, client-service, and stakeholder-management skills.
  • Insurance licensing is helpful but not required.

Benefits
  • Move into an established independent agency with a meaningful commercial client base.
  • Use your claims expertise in a relationship-led environment where service and judgment matter.
  • Flexible level and title for the right candidate.
  • Competitive benefits, including health coverage, 401(k) match, PTO, sick time, and paid holidays

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