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Insurance Claims Jobs in Springfield, MA (NOW HIRING)

Cna

General Liability Claims Specialist

Glastonbury, CT · Hybrid

Responsibilities include investigating and resolving claims according to company protocols, quality ... Solid working knowledge of the commercial insurance industry, products, policy language, coverage ...

Chubb

Claim Examiner

Simsbury, CT · On-site

When you think of a job handling insurance claims, you may think about storm damage or auto accidents. Or maybe a large stack of paper? A career in Employment Practices Liability exposes you to ...

Archgroup

Director, Ocean Marine Claims

Hartford, CT · On-site

$131K - $177K/yr

Position Summary Arch Insurance Group Inc., (AIGI), has an opening with the Claims Division on the Marine team as a Director, Ocean Marine Claims. The responsibilities of this role will focus heavily ...

Archgroup

Director, Ocean Marine Claims

Hartford, CT · On-site

$131K - $177K/yr

Position Summary Arch Insurance Group Inc., (AIGI), has an opening with the Claims Division on the Marine team as a Director, Ocean Marine Claims. The responsibilities of this role will focus heavily ...

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Showing results 41-60

All JobsInsurance Claims JobsInsurance Claims Jobs in Springfield, MA

Insurance Claims information

See Springfield, MA salary details

$12

$23

$42

How much do insurance claims jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for insurance claims in Springfield, MA is $23.42, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $25.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an insurance claims specialist?

To thrive as an Insurance Claims Specialist, you need a strong understanding of insurance policies, claims processing, and investigative techniques, typically supported by a relevant degree or industry certification such as AIC. Familiarity with claims management software, document management systems, and regulatory compliance tools is essential. Exceptional attention to detail, strong communication skills, and empathy help you effectively assess claims and interact with policyholders. These skills ensure accurate claim evaluation, efficient processing, and high customer satisfaction in a regulated industry.

What is the difference between Insurance Claims vs Insurance Adjuster?

AspectInsurance ClaimsInsurance Adjuster
Primary RoleSubmitting and managing insurance claimsInvestigating and evaluating insurance claims
Required CredentialsBasic knowledge of insurance policies, often no formal certification neededAdjuster license, certifications like AIC or CPCU often required
Work EnvironmentOffice, remote, or on-site at claim locationsFieldwork, on-site inspections, office work
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, independent adjusting firms

While both roles are integral to the insurance industry, Insurance Claims professionals focus on submitting and managing claims, whereas Insurance Adjusters investigate and evaluate claims to determine coverage and settlement amounts. Understanding these differences helps job seekers identify the right career path within the insurance sector.

What are some common challenges encountered in an insurance claims role, and how can they be managed effectively?

Professionals in insurance claims often face challenges such as managing high caseloads, handling complex or disputed claims, and meeting strict regulatory requirements. Effective time management and strong organizational skills can help balance multiple cases, while clear communication and empathy are essential when working with clients during stressful situations. Staying up to date with industry regulations and seeking support from more experienced team members can also help address difficult cases and ensure compliant, fair outcomes.

What are insurance claims?

Insurance claims are formal requests made by policyholders to their insurance company for coverage or compensation for a covered loss or policy event. After an incident like an accident, damage, or theft, the policyholder submits a claim, and the insurer reviews it to determine whether the event is covered under the policy. If approved, the insurance company will pay out the agreed-upon amount to the policyholder or a third party. The process may involve submitting documentation, working with adjusters, and sometimes negotiating settlements. Timely and accurate filing is important to ensure claims are processed efficiently.

Is insurance claims a stressful job?

Insurance claims jobs can be stressful due to the need to handle complex cases, meet deadlines, and manage customer expectations. The role often requires strong organizational skills and attention to detail, and workload can vary depending on the employer and claim volume.

Is it hard to become an insurance claims adjuster?

Becoming an insurance claims adjuster typically requires completing a state licensing exam, which involves understanding insurance policies, laws, and claims procedures. The process can vary by state but generally involves some training, passing an exam, and gaining experience, making it moderately challenging for new entrants.

How hard is it to work in insurance claims?

Working in insurance claims can be moderately challenging, requiring strong attention to detail, communication skills, and knowledge of insurance policies and procedures. The role often involves handling complex cases, meeting deadlines, and using claims management software, which can be demanding but manageable with proper training and experience.
What are the most commonly searched types of Insurance Claims jobs in Springfield, MA? The most popular types of Insurance Claims jobs in Springfield, MA are:
What are popular job titles related to Insurance Claims jobs in Springfield, MA? For Insurance Claims jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Insurance Claims jobs in Springfield, MA look for? The top searched job categories for Insurance Claims jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Insurance Claims jobs? Cities near Springfield, MA with the most Insurance Claims job openings:
Insurance Claims jobs near you
Infographic showing various Insurance Claims job openings in Springfield, MA as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $48,714 per year, or $23.4 per hour.

Claims Investigator - Part Time

Command Investigations

Hartford, CT • On-site

$23 - $30/hr

Part-time

Posted 8 days ago

Command Investigations rating

6.1

Company rating: 6.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

365th of 481 rated business services

Job description

Job Type
Part-time
Description
Command Investigations LLC is seeking an Insurance Claims Investigator with a minimum of one year of experience to become part of a dynamic team. This is a great opportunity for individuals with prior claims investigation experience who demonstrate integrity, independence, and a drive to succeed in a fast-paced investigative environment.
Why You Will Love Working with Command Investigations, LLC?
At Command Investigations, we are invested in YOU! We know, together, we can Lead with Excellence to provide top-tier Service with Integrity that drives Results!
Our employees have opportunities to grow within a nationally recognized organization in an exciting and evolving industry.
Pay: $23-$30 per hour (varies based on state)
Schedule: Business hours are typically Mon-Fri; exact times are dependent on casework objectives.
Location: Casework will be anywhere within 2 hours of the job listing location.
What You Will Do:
In this role, you will conduct claims investigations by gathering evidence, interviewing the parties involved, documenting findings, and preparing comprehensive, detailed reports for client review. Conduct investigations related to insurance claims, including workers' compensation, general liability, auto, and property cases.
  • Conduct complex field investigations involving multiple claim types.
  • Submit daily updates summarizing your progress and observations.
  • Manage your time effectively to meet client billable-hour expectations.
  • Write detailed, professional statements and investigative summaries.
  • Deliver clear, client-ready reports that meet Command's quality standards.
  • Perform scene investigations, recorded statements, scene canvassing, document retrieval, and courthouse research.
  • Operate safely and remain alert while driving during field assignments.

Your curiosity and persistence will turn each case into a story built on truth and evidence.
Requirements
Special Note: This role requires you to supply your own equipment, including but not limited to, a camera and a digital recorder. Certain equipment specifications or minimum standards may apply.
What We Are Looking For:
  • Exceptional attention to detail and accuracy.
  • Strong work ethic with a willingness to learn and adapt.
  • Team-oriented mindset and open-minded attitude.
  • Ability to thrive in a focused, detail-driven, and repetitive environment.
  • Strong computer skills and working knowledge of Microsoft Suite, specifically in Word and Outlook.
  • Excellent written and verbal communication skills.

What You Will Bring:
We're looking for investigators who are driven, professional, and dedicated to uncovering facts with accuracy and integrity.
  • Demonstrate at least 1 year of field investigations experience, including face-to-face recorded statements and report writing. Prior experience with multi-line investigations preferred.
  • Travel across multiple states as needed to complete case assignments. Residing within a 30-mile radius of the posted location is preferred.
  • Hold a valid (state) Investigator license (or eligibility for licensure in surrounding states). Or have the ability to obtain this license upon being hired.
  • Ability to effectively use computers and digital tools, including navigating websites, entering and retrieving information from web-based systems, and troubleshooting basic technical issues required.
  • Excellent reading skills and the ability to follow detailed directions are required.
  • Independently, organize casework and schedule while also providing excellent customer service and demonstrating strong interpersonal, organizational, and multi-tasking skills.
  • Flexibility and effective time management are required
  • Adapt to variable schedules - including nights and weekends when required. Being flexible to work overtime and a willingness to work the required schedule are preferred.
  • Maintain a reliable, fuel-efficient vehicle and required insurance coverage.
  • Complete a Command Investigations, LLC employment application and submit to pre-employment tasks as required for employment.

What You'll Need:
To qualify for this position, applicants must possess the following:
  • A minimum of 1-3 years of Claims, SIU, or adjusting experience. Other related experience should be indicated on the application.
  • An Associate's or Bachelor's degree in Criminal Justice or a related field.
  • Excel in report writing and typing (50+ WPM) with accuracy and attention to detail.
  • Understand investigative processes, insurance law, and claim procedures.
  • English speaking required. Multi-lingual is a plus.
  • A reliable personally owned vehicle.
  • Proper photographic recording, video recording, and audio recording equipment. Measuring tools and safety equipment is also preferred.
  • Thrive under pressure and maintain professionalism in sensitive situations.
  • Demonstrate self-motivation, accountability, and sound judgment.

Physical Requirements:
  • The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The employee will be required to remember and understand certain instructions, guidelines, or other information.
  • The employee should have the ability to lift up to and including 25lbs/11.34kg on occasion.
  • The employee will be required to sit, stand, and/or walk for long periods at a time.
  • The employee will be required to enter text or data into a computer or other machine by means of a traditional keyboard. Traditional Keyboard refers to a panel of keys used as the primary input device on a computer, typographic machine, or 10-Key numeric keypad.
  • Specific vision abilities required for this position include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The associate must be able to hear, understand, and distinguish speech and surrounding sounds, such as traffic, environmental noises, or standard office activity.

About Command Investigations
Command Investigations, founded in 2012, is a nationally recognized investigations firm offering surveillance, remote investigations, desktop intelligence, and specialty services to the insurance defense industry. Grounded in core values of integrity, service, and results, we deliver fast, reliable outcomes and treat every client like they are our only client. Our team leverages cutting-edge technology to stay at the forefront of the industry. With headquarters in Lake Mary, Florida, our experts provide services across the U.S. on a national scale.
Command Investigations LLC is an Equal Opportunity Employer.
Salary Description
23-30

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