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Insurance Claims Jobs in Springfield, MA (NOW HIRING)

Munich Re

Senior Claims Specialist

Hartford, CT · On-site

The Company Welcome to Munich Re Specialty - North America, a leading specialty insurance provider dedicated to delivering exceptional underwriting, claims, and risk management expertise to our ...

Archgroup

AVP, Casualty Claims - Excess

Hartford, CT · Hybrid

$170K - $195K/yr

Position Summary: Arch Insurance Group Inc., (AIGI), has an opening with the Claims Division as a Assistant Vice President, Energy Claims and Excess Casualty Claims. In this role, the ...

Archgroup

AVP, Casualty Claims - Excess

Hartford, CT · Hybrid

$170K - $195K/yr

Position Summary: Arch Insurance Group Inc., (AIGI), has an opening with the Claims Division as a Assistant Vice President, Energy Claims and Excess Casualty Claims. In this role, the ...

The Hartford

AVP Applied AI, Claims

Hartford, CT · Hybrid

AVP Data Science - GD05AE We're determined to make a difference and are proud to be an insurance ... The Hartford is hiring an AVP leading Applied AI for the Claims organization. This leader will play ...

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All JobsInsurance Claims JobsInsurance Claims Jobs in Springfield, MA

Insurance Claims information

See Springfield, MA salary details

$12

$22

$41

How much do insurance claims jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for insurance claims in Springfield, MA is $22.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $25.05 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Insurance Claims Specialist, and why are they important?

To thrive as an Insurance Claims Specialist, you need a strong understanding of insurance policies, claims processing, and investigative techniques, typically supported by a relevant degree or industry certification such as AIC. Familiarity with claims management software, document management systems, and regulatory compliance tools is essential. Exceptional attention to detail, strong communication skills, and empathy help you effectively assess claims and interact with policyholders. These skills ensure accurate claim evaluation, efficient processing, and high customer satisfaction in a regulated industry.

What is the difference between Insurance Claims vs Insurance Adjuster?

AspectInsurance ClaimsInsurance Adjuster
Primary RoleSubmitting and managing insurance claimsInvestigating and evaluating insurance claims
Required CredentialsBasic knowledge of insurance policies, often no formal certification neededAdjuster license, certifications like AIC or CPCU often required
Work EnvironmentOffice, remote, or on-site at claim locationsFieldwork, on-site inspections, office work
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, independent adjusting firms

While both roles are integral to the insurance industry, Insurance Claims professionals focus on submitting and managing claims, whereas Insurance Adjusters investigate and evaluate claims to determine coverage and settlement amounts. Understanding these differences helps job seekers identify the right career path within the insurance sector.

What are some common challenges encountered in an insurance claims role, and how can they be managed effectively?

Professionals in insurance claims often face challenges such as managing high caseloads, handling complex or disputed claims, and meeting strict regulatory requirements. Effective time management and strong organizational skills can help balance multiple cases, while clear communication and empathy are essential when working with clients during stressful situations. Staying up to date with industry regulations and seeking support from more experienced team members can also help address difficult cases and ensure compliant, fair outcomes.

What are insurance claims?

Insurance claims are formal requests made by policyholders to their insurance company for coverage or compensation for a covered loss or policy event. After an incident like an accident, damage, or theft, the policyholder submits a claim, and the insurer reviews it to determine whether the event is covered under the policy. If approved, the insurance company will pay out the agreed-upon amount to the policyholder or a third party. The process may involve submitting documentation, working with adjusters, and sometimes negotiating settlements. Timely and accurate filing is important to ensure claims are processed efficiently.

What's the highest paying job in insurance?

In insurance, senior executive roles such as Chief Underwriting Officer or Chief Risk Officer tend to be the highest paying positions, often earning six-figure salaries. These roles require extensive industry experience, advanced certifications, and strategic decision-making skills. Compensation varies based on company size and location.

Is insurance claims a stressful job?

Insurance claims jobs can be stressful due to the need to handle complex cases, meet deadlines, and manage customer expectations. The role often requires strong organizational skills and attention to detail, and workload can vary depending on the employer and claim volume.

How much does a claims adjuster make?

The average claims adjuster salary varies by experience and location, but in general, they earn between $50,000 and $70,000 annually. Adjusters with specialized skills or certifications can earn higher, and many work full-time with opportunities for overtime and advancement.

Which claims adjusters make the most money?

Senior claims adjusters, especially those handling complex or high-value claims such as large commercial or catastrophic losses, tend to earn the highest salaries in the field. Adjusters with specialized certifications, extensive experience, and strong negotiation skills typically command higher pay. Geographic location and employer size can also influence earnings in this role.
What are the most commonly searched types of Insurance Claims jobs in Springfield, MA? The most popular types of Insurance Claims jobs in Springfield, MA are:
What are popular job titles related to Insurance Claims jobs in Springfield, MA? For Insurance Claims jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Insurance Claims jobs in Springfield, MA look for? The top searched job categories for Insurance Claims jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Insurance Claims jobs? Cities near Springfield, MA with the most Insurance Claims job openings:
Insurance Claims jobs near you
Infographic showing various Insurance Claims job openings in Springfield, MA as of June 2026, with employment types broken down into 3% As Needed, 51% Full Time, 23% Part Time, and 23% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $47,579 per year, or $22.9 per hour.

Senior Claims Specialist

Munich Re

Hartford, CT • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

We are adding to our diverse team of experts and are looking to hire those who are committed to building a culture that enables the creation of innovative solutions for our business units and clients.

The Company

Welcome to Munich Re Specialty - North America, a leading specialty insurance provider dedicated to delivering exceptional underwriting, claims, and risk management expertise to our partners and customers. As a trusted industry expert, we offer a broad range of comprehensive and customized solutions, including casualty, professional lines, property, surety, and public entity coverages. With the financial strength and global resources of our A+ Superior (A.M. Best) rated organization, we provide unmatched stability and reliability. Our team is committed to superior service levels, a distinctive approach to specialty solutions, and a deep understanding of the complex risks our clients face. Join our team and be part of a dynamic and experienced organization that is shaping the future of specialty insurance in North America.

The Opportunity

 

Future focused and always one step ahead!

The Senior Claims Specialist in the General Liability & Auto Liability, Excess, and Umbrella (GL/AL/XS/Umbrella) team is a critical role in our growing Claims Department, and will be responsible to direct all aspects of file handling on both in-house and third-party administered property claims, with growth opportunity in depth of technical handling and multi-faceted professional development. The Senior Claims Specialist will also direct the adjusting and litigation process, strategically partner with counsel, experts and vendors, and drive optimal claim resolutions. The Senior Claims Specialist will analyze and determine coverage, manage the claim investigation, evaluate the overall claim, communicate promptly with internal and external stakeholders, and pursue recoveries and risk transfer where warranted in a variety of higher exposure general and auto liability claims.  

 

Key Responsibilities

  • Conduct thorough investigation and assessment of claims for coverage, and damages, and pursuit of recoveries and subrogation/contribution opportunities.
  • Demonstrate in-depth understanding of coverage issues, policy forms, contracts, regulatory requirements, and changing legal landscape for property and casualty claims.
  • Proactively and promptly manage claims, considering all aspects with a strategic vision for optimal claim outcome.
  • Continually evaluate claims to set appropriate, timely reserves over the life of the claim to reflect changes in exposure.  
  • Demonstrate strong technical claims proficiency through consistent execution of best claim practices.
  • Strategically coordinate and manage outside counsel and vendors to obtain optimal claim outcome.
  • Present high exposure claims to Claims Leadership and Key Stakeholders.
  • Collaborate with internal and external business partners for client meetings, product development and improvement, and account audits.

 

Qualifications

Successful candidates will possess the following experience/skills/qualifications:

  • Bachelor's degree; JD Preferred
  • 7 years plus experience in handling casualty claims.
  • Detail-oriented, adaptable, and strategic in decision-making.
  • Understanding of technical claims proficiency and execution of best claim practices.
  • Ability to work independently, multi-task, and remain self-motivated in a fast-paced environment.
  • Strong organizational skills and time management of claims desk.
  • Strong business acumen and ability to collaborate with other departments and vendors. 
  • Customer-service and relationship oriented.
  • Innovative, dynamic and growth mindset.
  • Good verbal and writing skills for internal and external communication, presentations and reporting.
  • Good analytical thinking, advocacy and negotiation skills.
  • Willingness to travel for mediations, settlement conferences, and client or account meetings.  (25%)
  • Maintain valid adjusters' license(s) in states assigned or an ability to obtain same.

The Company is open to considering candidates in numerous locations, including Philadelphia (PA), Hartford (CT), Princeton (NJ), Chicago (IL), and Atlanta (GA). The salary range posted below reflects market variations across various locations. The offer will be adjusted per geography.

The base salary range anticipated for this position is $101,700 - $155,900, plus opportunity for company bonus based upon a percentage of eligible pay. In addition, the company makes available a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, 401k match, retirement savings plan, paid holidays and paid time off (PTO). 

The salary estimate is adjusted to reflect the varying market conditions across different locations, with the higher end being more aligned with the New York and San Francisco job markets. Factors that may be used to determine your actual salary include your specific skills, how many years of experience you have and comparison to other employees already in this role. Most candidates will start in the bottom half of the range.

We are proud to offer our employees, their domestic partners, and their children, a wide range of insurance benefits:

  • Two options for your health insurance plan (PPO or High Deductible).
  • Prescription drug coverage (included in your health insurance plan).
  • Vision and dental insurance plans.
  • Additional insurance coverages provided at no cost to you, such as basic life insurance equal to 1x annual salary and AD&D coverage that is equal to 1x annual salary.
  • Short and Long Term Disability coverage.
  • Supplemental Life and AD&D plans that you can purchase for yourself and dependents (includes Spouse/domestic partner and children).
  • Voluntary Benefit plans that supplement your health and life insurance plans (Accident, Critical Illness and Hospital Indemnity).

In addition to the above insurance offerings, our employees also enjoy:

  • A robust 401k plan with up to a 5% employer match
  • A retirement savings plan that is 100% company funded.
  • Paid time off that begins with 24 days each year, with more days added when you celebrate milestone service anniversaries.
  • Eligibility to receive a yearly bonus as a Munich Re employee.
  • A variety of health and wellness programs provided at no cost.
  • Paid time off for eligible family care needs.
  • Tuition assistance and educational achievement bonuses.
  • A corporate matching gifts program that further enhances your charitable donation.
  • Paid time off to volunteer in your community.

At Munich Re, we see Diversity, Equity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.   

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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