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Disability Claims Jobs in Springfield, MA (NOW HIRING)

FAVARH

Claims Analyst Leave & Disability

Hartford, CT · On-site

$45K - $75K/yr

Claim decisions on non-complex disability claims * Communicate clearly and professionally via phone and email * Build and maintain strong relationships with internal and external stakeholders.

Posted today

Axelon

Customer Service Rep -FMLA

Bloomfield, CT · On-site

$20/hr

Prior experience with PFML, FMLA, Absence Management, or Disability Claims. * Experience handling insurance claims (auto, home, life, etc.) * College Degree / Higher Education.

Chubb

Claims Examiner

Simsbury, CT · On-site

Our Claims Professionals in Employment Practices Liability enjoy the work they do and working with ... disability, medical condition, genetic information, military and veteran status, age, and pregnancy ...

Chubb

Claims Examiner

Simsbury, CT · On-site

Our Claims Professionals in Employment Practices Liability enjoy the work they do and working with ... disability, medical condition, genetic information, military and veteran status, age, and pregnancy ...

Chubb

ESIS Claims Representative, WC

Simsbury, CT · On-site

... disability, medical condition, genetic information, military and veteran status, age, and pregnancy ... Three or more years of claims handling experience, demonstrated through career progression within ...

Chubb

ESIS Claims Representative, WC

Simsbury, CT · On-site

... disability, medical condition, genetic information, military and veteran status, age, and pregnancy ... Three or more years of claims handling experience, demonstrated through career progression within ...

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All JobsDisability Claims JobsDisability Claims Jobs in Springfield, MA

Disability Claims information

See Springfield, MA salary details

$11

$24

$41

How much do disability claims jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for disability claims in Springfield, MA is $24.04, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $27.31 per hour, depending on experience, location, and employer.

What are disability claims?

Disability claims are formal requests made by individuals to receive financial assistance or benefits due to a medical condition or injury that prevents them from working. These claims can be made through government programs like Social Security Disability Insurance (SSDI) or through private insurance policies. The process typically involves submitting medical evidence and documentation to prove the extent and duration of the disability. Approval of a claim depends on meeting specific criteria set by the agency or insurer. The goal of disability claims is to provide income support to those unable to earn a living due to their disabilities.

What are some common challenges faced by professionals working in disability claims, and how can they be managed?

Professionals in disability claims often encounter complex cases that require careful interpretation of medical records and policy guidelines. Handling emotionally charged situations with empathy, while maintaining objectivity, is a frequent challenge. Effective time management and strong communication skills are essential for balancing a high caseload and collaborating with medical professionals, claimants, and team members. Regular training and support from experienced colleagues can also help navigate the evolving regulatory landscape and improve decision-making.

What are the key skills and qualifications needed to thrive as a disability claims specialist, and why are they important?

To thrive as a Disability Claims Specialist, you need a solid understanding of insurance policies, claims processing, and medical terminology, often supported by a degree in business, healthcare, or a related field. Familiarity with claims management software, medical coding systems, and regulatory compliance is typically required. Strong analytical thinking, attention to detail, and empathetic communication are crucial soft skills for assessing claims and interacting with clients. These competencies ensure accurate claim evaluations, regulatory adherence, and compassionate service for claimants navigating challenging circumstances.

What is the difference between Disability Claims vs Disability Claims Adjuster?

AspectDisability ClaimsDisability Claims Adjuster
CredentialsTypically requires knowledge of insurance policies, claims processing, and sometimes certifications in insurance or claims managementRequires similar credentials, often with licensing or certifications in insurance adjusting or claims handling
Work EnvironmentOffice settings, remote work, or claims centersOffice-based, fieldwork, or remote, depending on employer
Industry UsageInsurance companies, government agencies, third-party administratorsInsurance companies, adjusting firms, government agencies
Search & Comparison IntentUnderstanding roles related to processing disability claimsComparing roles involved in evaluating and settling disability claims

Disability Claims generally refers to the process or the role of managing disability benefit requests, while Disability Claims Adjuster specifically involves evaluating and settling these claims. Both roles require knowledge of insurance policies and claims procedures, but the Adjuster often has a more active role in assessing damages and making decisions.

What are popular job titles related to Disability Claims jobs in Springfield, MA?

For Disability Claims jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Disability Claims jobs in Springfield, MA look for?

The top searched job categories for Disability Claims jobs in Springfield, MA are:

Disability Claims jobs near you
Infographic showing various Disability Claims job openings in Springfield, MA as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 4% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $50,004 per year, or $24 per hour.

Claims Analyst Leave & Disability

Hartford, CT • On-site

FAVARH
See more jobs at FAVARHexternal

$45K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 hours ago

Posted today

Job description

Together we fight for everyone's opportunity for a better financial future.

We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough ... we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage - Apply Now

Get to Know the Opportunity:

As aClaims Analystsupporting theVoya Leave Management (VLM)department, you will guide claimants through their integrated process of leave with empathy and clarity. Your primary focus will be onShort Term Disability, Family Medical Leave (FMLA)and other paid leaves. You will ensure a high standard of service while maintaining compliance with all regulatory requirements.

Location: Hybrid ( Must reside near a Voya location)

  • 250 Marquette Ave, Ste 900; Minneapolis, MN
  • One Orange Way, Windsor CT
  • Power Ferry Road; Atlanta, GA
  • 100 Benefitfocus Way; Charleston, SC

The Contributions You'll Make:

  • Analyze and determine claim payments in an accurate and timely manner
  • Claim decisions on non-complex disability claims
  • Communicate clearly and professionally via phone and email
  • Build and maintain strong relationships with internal and external stakeholders.
  • Participate in team-based problem-solving and continuous improvement initiatives.
  • Manage assigned work queues within defined service level agreements (SLAs).
  • Support additional projects and responsibilities as needed.

Minimum Knowledge & Experience:

  • 1year of experience in FMLA or unpaid leave claims management.
  • 2 years of experience in short-term disability or paid leave claims management
  • Strong decision-making and critical thinking skills.
  • Medical/vocational management.
  • Excellent customer service and interpersonal abilities.
  • Proficiency in Microsoft Office 365, including Outlook.
  • Exceptional written and verbal communication skills.
  • High attention to detail and accuracy.
  • Ability to prioritize tasks and manage time effectively in a fast-paced environment.
  • Collaborative mindset with the ability to work cross-functionally.

Preferred Knowledge & Experience:

  • Bachelor's degree

#LI-IB1

Compensation Pay Disclosure:

Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate's geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$45,180 - $75,300 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That's why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

  • Health, dental, vision and life insurance plans
  • 401(k) Savings plan - with generous company matching contributions (up to 6%)
  • Voya Retirement Plan - employer paid cash balance retirement plan (4%)
  • Tuition reimbursement up to $5,250/year
  • Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
  • Paid volunteer time - 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

  • Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
  • Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
  • Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
  • Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
  • Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

Misuse of Voya's name in fraud schemes

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