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Insurance Claims Associate Jobs in Springfield, MA

NFP Corp

Claims Processor - Flex Benefits

Agawam, MA · On-site +1

$43K - $50K/yr

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are ... Associates Degree preferred What We Offer: We're proud to offer a competitive salary, PTO & paid ...

NFP Corp

Claims Processor - Flex Benefits

Agawam, MA

$43K - $50K/yr

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are ... Associates Degree preferred What We Offer: We're proud to offer a competitive salary, PTO & paid ...

NFP Corp

Claims Processor - Flex Benefits

Agawam, MA · On-site +1

$43K - $50K/yr

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are ... Associates Degree preferred What We Offer: We're proud to offer a competitive salary, PTO & paid ...

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All JobsInsurance Claims Associate JobsInsurance Claims Associate Jobs in Springfield, MA

Insurance Claims Associate information

See Springfield, MA salary details

$13

$20

$30

How much do insurance claims associate jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for insurance claims associate in Springfield, MA is $20.91, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $22.98 per hour, depending on experience, location, and employer.

What are the main challenges insurance claims associates face when managing multiple claims simultaneously?

Insurance Claims Associates often handle numerous claims at once, which can be challenging due to varying complexities, tight deadlines, and the need to maintain accuracy. Balancing thorough investigations with efficient processing is crucial, as is clear communication with clients, adjusters, and other stakeholders. Strong organizational skills and the ability to prioritize urgent tasks help Associates manage their workload effectively while ensuring customer satisfaction and compliance with company policies.

What are the key skills and qualifications needed to thrive as an insurance claims associate?

To thrive as an Insurance Claims Associate, you need strong analytical skills, attention to detail, and a foundational knowledge of insurance policies, typically supported by a relevant degree or prior experience in insurance or customer service. Familiarity with claims management software, document management systems, and sometimes industry certifications like AIC (Associate in Claims) are often required. Excellent communication, negotiation, and problem-solving skills help in managing client interactions and resolving disputes efficiently. These abilities ensure accurate claims processing, customer satisfaction, and compliance with regulatory standards.

What does an insurance claims associate do?

An Insurance Claims Associate is responsible for processing and evaluating insurance claims submitted by clients. Their main duties include reviewing claim forms, gathering necessary documentation, assessing the validity of claims, and communicating with policyholders, adjusters, and other parties involved. They ensure that claims are handled efficiently and accurately, following company policies and regulatory guidelines. Claims Associates play a key role in providing customer service and resolving issues related to claims. Their work helps determine the amount of compensation or coverage due to clients.
What are the most commonly searched types of Insurance Claims jobs in Springfield, MA? The most popular types of Insurance Claims jobs in Springfield, MA are:
What are popular job titles related to Insurance Claims Associate jobs in Springfield, MA? For Insurance Claims Associate jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Insurance Claims Associate jobs in Springfield, MA look for? The top searched job categories for Insurance Claims Associate jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Insurance Claims Associate jobs? Cities near Springfield, MA with the most Insurance Claims Associate job openings:
Insurance Claims Associate jobs near you
Infographic showing various Insurance Claims Associate job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $43,501 per year, or $20.9 per hour.

Supervisor Claims - Workers Compensation

PMA Companies

Glastonbury, CT • On-site

Full-time

Posted yesterday

New

Job description

As a member of our Claims management team supervise claims staff to ensure appropriate claim outcomes through consistent execution of best claims practice. In this role utilize your prior claims and management experience to achieve business plan goals and to ensure compliance with legal statutes, policy provisions and company guidelines while fostering a culture of communication.
Responsibilities:
  • Manages the assignment of losses to claims staff and provides technical direction and ongoing guidance through effective diary management.
  • Ensures timely, accurate documentation of claim activity.
  • Selects, trains, coaches and mentors unit personnel.
  • Plans staff responsibilities and directs activities, utilizing staff resources effectively to meet department goals in accordance with approved plans and budgets.
  • Develops staff to respond to current and anticipated needs of department as well as determining career development goals of individuals.
  • Ensures appropriate case reserves consistent with company guidelines.
  • Extends settlement authority on claims exceeding adjuster's granted authority.
  • Develops, recommends and implements short range objectives consistent with company business goals, guidelines and programs.
  • Recognizes and analyzes trends across the claims portfolio at the adjuster, unit and account levels.
  • Reports on observations and recommends remedial action as needed.
  • Administers salary and personnel programs under guidance of manager.
  • Utilizes quality assurance programs and develops training agenda based on opportunities for improvement.
  • Utilizes performance management process effectively, on an ongoing basis, to maximize performance of employees, correct performance problems, provide development opportunities, and promote effective communication with employees.
  • Manages the account management process and resolves service issues.
  • Promotes effective communication among and between work groups, and between management and employees.
  • Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.

  • Bachelor's degree and/or a minimum of three years of work experience in an insurance related industry required.
  • Extensive knowledge of WC regulations VT, RI, CT and NH, insurance contracts, applicable law and adjusting techniques.
  • Previous supervisory experience.
  • Familiarity with medical terminology.
  • Demonstrated leadership, coaching, mentoring and teamwork skills
  • Advanced skills in applying sound judgment/analysis, decision making/problem solving, planning and organization and negotiation.
  • Excellent verbal and written communication skills.
  • Excellent customer service and collaboration skills gained through previous work experience.
  • Computer literacy, including working knowledge of MS Office Product Suite, i.e. Word, Excel, PowerPoint.
  • Chartered Property Casualty Insurance (CPCU); Associate in Claims (AIC) designation or similar professional designation desired.
  • Ability to travel for business purposes; approximately 15%
Pulmonary Medicine Associates logo

About Pulmonary Medicine Associates

Sourced by ZipRecruiter

Pulmonary Medicine Associates is a premier pulmonary, critical care, and sleep medicine practice in Roseville and Sacramento, California. With a variety of medical specialists, the practice cares for patients of all ages: babies, children, teenagers, and adults. Pulmonary Medicine Associates offers a broad spectrum of specialized services in outpatient, inpatient, and telemedicine settings. The practice has longevity in the community, serving patients for more than 50 years. The outstanding providers are dedicated to achieving the finest quality of care in a comfortable, welcoming setting. In addition to sleep medicine, pulmonary care, and critical care services, Pulmonary Medicine Associates offers infectious disease treatments, wound care, transitional care, travel medicine, neurocritical care, palliative care, and much more. The practice also provides hyperbaric oxygen therapy and has a sleep lab for sleep studies. Patients struggling with sleep disorders, chronic obstructive pulmonary disease (COPD), lung diseases, infectious diseases, non-healing wounds, and severe injuries or illnesses can rely on Pulmonary Medicine Associates for superior care. The compassionate providers personalize each treatment to a patient’s needs and offer the latest advances in technologies and procedures. They enjoy helping patients sleep better, heal and recover faster, experience less pain, breathe easier, and have the best quality of life possible at every stage. The Pulmonary Medicine Associates experts welcome new and existing patients and look forward to serving them. Schedule an appointment at Pulmonary Medicine Associates by phone or request one online today.

Industry

Hospitals

Company size

51 - 200 Employees

Headquarters location

Roseville, CA, US

Year founded

1973

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