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Insurance Claims Associate Jobs in Illinois (NOW HIRING)

Erie Insurance

Claims Facilitator

Peoria, IL · On-site

$40K - $64K/yr

Casualty Claims Division Department of Position: Zone Operations Dept Work from: Branch Office ... Bachelor's or Associate's degree preferred. Additional Experience * Pursuit of general insurance ...

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How much do insurance claims associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for insurance claims associate in Illinois is $20.34, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $22.36 per hour, depending on experience, location, and employer.

What are the main challenges insurance claims associates face when managing multiple claims simultaneously?

Insurance Claims Associates often handle numerous claims at once, which can be challenging due to varying complexities, tight deadlines, and the need to maintain accuracy. Balancing thorough investigations with efficient processing is crucial, as is clear communication with clients, adjusters, and other stakeholders. Strong organizational skills and the ability to prioritize urgent tasks help Associates manage their workload effectively while ensuring customer satisfaction and compliance with company policies.

What are the key skills and qualifications needed to thrive as an insurance claims associate?

To thrive as an Insurance Claims Associate, you need strong analytical skills, attention to detail, and a foundational knowledge of insurance policies, typically supported by a relevant degree or prior experience in insurance or customer service. Familiarity with claims management software, document management systems, and sometimes industry certifications like AIC (Associate in Claims) are often required. Excellent communication, negotiation, and problem-solving skills help in managing client interactions and resolving disputes efficiently. These abilities ensure accurate claims processing, customer satisfaction, and compliance with regulatory standards.

What does an insurance claims associate do?

An Insurance Claims Associate is responsible for processing and evaluating insurance claims submitted by clients. Their main duties include reviewing claim forms, gathering necessary documentation, assessing the validity of claims, and communicating with policyholders, adjusters, and other parties involved. They ensure that claims are handled efficiently and accurately, following company policies and regulatory guidelines. Claims Associates play a key role in providing customer service and resolving issues related to claims. Their work helps determine the amount of compensation or coverage due to clients.
What are the most commonly searched types of Insurance Claims jobs in Illinois? The most popular types of Insurance Claims jobs in Illinois are:
What are popular job titles related to Insurance Claims Associate jobs in Illinois? For Insurance Claims Associate jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Insurance Claims Associate jobs in Illinois look for? The top searched job categories for Insurance Claims Associate jobs in Illinois are:
What cities in Illinois are hiring for Insurance Claims Associate jobs? Cities in Illinois with the most Insurance Claims Associate job openings:
Insurance Claims Associate jobs near you
Infographic showing various Insurance Claims Associate job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $42,301 per year, or $20.3 per hour.

Bodily Injury Claims Specialist

Auto-Owners Insurance

Peoria, IL • On-site

$52K - $102K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Auto-Owners Insurance rating

9.2

Company rating: 9.2 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

22nd of 303 rated insurance

Job description

A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.
Job Description
*Applications are accepted on an ongoing basis. An open position may not be available at this time.
We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team.
Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual to join our Claims department as a Bodily Injury Claims Representative. The position requires the person to:
  • Assemble facts, determine coverage, evaluate the amount of loss, analyze legal liability, make payments in accordance with coverage, damage and liability determination, and perform other functions or duties to properly adjust the loss.
  • Study insurance policies, endorsements, and forms to develop an understanding of insurance coverage.
  • Follow claims handling procedures and participate in claim negotiations and settlements.
  • Deliver a high level of customer service to our agents, insureds, and others.
  • Devise alternative approaches to provide appropriate service, dependent upon the circumstances.
  • Meet with people involved with claims, sometimes outside of our office environment.
  • Handle investigations by telephone, email, mail, and on-site investigations.
  • Maintain appropriate adjuster's license(s), if required by statute in the jurisdiction employed, within the time frame prescribed by the Company or statute.
  • Handle complex and unusual exposure claims effectively through on-site investigations and through participation in mediations, settlement conferences, and trials.
  • Handle confidential information according to Company standards and in accordance with any applicable law, regulation, or rule.
  • Assist in the evaluation and selection of outside counsel.
  • Maintain punctual attendance according to an assigned work schedule at a Company approved work location.

Desired Skills & Experience
  • A minimum of three years of insurance claims related experience.
  • The ability to organize and conduct an investigation involving complex issues and assimilate the information to reach a logical and timely decision.
  • The ability to effectively understand, interpret and communicate policy language.
  • The dissemination of appropriate claim handling techniques so that others involved in the claim process are understanding of issues.

Compensation
For this position, the anticipated annualized starting base pay range is: $52,500 - $102,300. Other components of the compensation package include benefit dollars used to purchase certain benefits and several bonus opportunities.
Benefits
Along with a matched 401(k), fully funded pension plan (once vested), the benefits package for this position contains: medical, prescription, dental and vision insurance; associate, spouse and child life insurance; supplemental sick pay; long term disability; health care flexible spending accounts and dependent care flexible spending accounts. Additional benefits include: generous paid time off including holidays, vacation days, personal time, sick leave and parental leave; adoption assistance; discounts on personal insurance; education matching gift program, a student loan assistance program, and a gym membership and fitness class reimbursement program.
Equal Employment Opportunity
Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.
*Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.
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