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Insurance Case Manager Jobs in Florence, AL (NOW HIRING)

Amedisys, Inc.

RN Hospice

Florence, AL · On-site

$75K - $78K/yr

Overview Full Time Days Make a difference every day as an Amedisys RN case manager Join Amedisys ... Valid driver's license, reliable transportation and liability insurance. Our compensation reflects ...

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All JobsInsurance Case JobsInsurance Case Manager JobsInsurance Case Manager Jobs in Florence, AL

Insurance Case Manager information

See Florence, AL salary details

$29.2K

$45.6K

$66.4K

How much do insurance case manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for insurance case manager in Florence, AL is $45,634.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,000.00 and $53,000.00 per year, depending on experience, location, and employer.

What does an insurance case manager do?

An Insurance Case Manager coordinates and manages insurance claims on behalf of clients, ensuring that cases are processed efficiently and accurately. They review claims, gather necessary documentation, communicate with policyholders, healthcare providers, and insurance companies, and advocate for the best possible outcomes. Their role often involves assessing coverage, resolving issues, and helping clients understand their insurance benefits and options. By serving as a liaison, they streamline the claims process and support clients throughout their case.

What are the key skills and qualifications needed to thrive as an insurance case manager?

To thrive as an Insurance Case Manager, you need a solid understanding of insurance policies, case management practices, and regulatory compliance, often supported by a bachelor’s degree in a related field and relevant certifications such as Certified Case Manager (CCM). Familiarity with claims management software, customer relationship management (CRM) systems, and medical terminology is typically required. Strong communication, organizational, and problem-solving skills help you effectively coordinate between clients, providers, and insurers. These competencies are crucial for ensuring accurate case evaluations, timely claims processing, and high-quality client service.

What is the difference between Insurance Case Manager vs Claims Adjuster?

AspectInsurance Case ManagerClaims Adjuster
CredentialsCertifications like CPCU or ARM often preferredAdjuster licenses required by state
Work EnvironmentOffice-based, client interaction, case managementField or office-based, claims investigation
Employer & IndustryInsurance companies, healthcare providersInsurance companies, third-party administrators
Search & Comparison IntentManaging claims, coordinating benefitsEvaluating and settling claims

While both roles work within the insurance industry, Insurance Case Managers focus on coordinating benefits and managing ongoing cases, often requiring certifications like CPCU. Claims Adjusters primarily investigate and settle claims, often working in the field. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

What is an insurance case manager?

An insurance case manager’s duties are to ensure the delivery of health care benefits or other forms of insurance and related services to their clients and to oversee their clients’ cases. As an insurance case manager, you can work in a variety of settings but usually for insurance carriers and HMOs. Your responsibilities differ depending on who your employer is and the type of insurance you work with. For example, if you work for a life insurance company, your duties involve assessing risk, processing new application paperwork, and other tasks similar to that of an underwriter.

Is an insurance case manager a stressful job?

Insurance case managers often handle complex cases involving claims, requiring strong organizational and communication skills. The job can be stressful due to tight deadlines, high workload, and the need to manage multiple stakeholders, but it also offers opportunities for problem-solving and professional growth. Stress levels vary depending on workload, employer support, and individual resilience.

How does an insurance case manager typically collaborate with other departments to ensure smooth claim processing?

Insurance Case Managers frequently work with underwriters, claims adjusters, customer service representatives, and sometimes medical professionals to gather necessary information and resolve complex cases. They act as a central point of communication, ensuring all parties are aligned and that documentation is complete and accurate. This collaboration helps streamline claim evaluations, address any discrepancies swiftly, and deliver timely resolutions for clients. Strong teamwork and clear communication are essential for success in this role.
More about Insurance Case Manager jobs
What job categories do people searching Insurance Case Manager jobs in Florence, AL look for? The top searched job categories for Insurance Case Manager jobs in Florence, AL are:
What cities near Florence, AL are hiring for Insurance Case Manager jobs? Cities near Florence, AL with the most Insurance Case Manager job openings:
Insurance Case Manager jobs near you
Infographic showing various Insurance Case Manager job openings in Florence, AL as of August 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $45,634 per year, or $21.9 per hour.

Family Self Sufficiency Case Aide

Talladega Clay Randolph Child Care

Russellville, AL • On-site

$13 - $17.50/hr

Other

Re-posted 2 days ago

Job description

Description
JOB DESCRIPTION - FAMILY SELF SUFFICIENCY CASE AIDE
HOURS OF WORK: Not to exceed 40 hours per week. Flexible scheduling assigned by DHR to meet case needs which may include evenings and weekends, otherwise normal operating hours of DHR. A workweek begins on Saturday at 12:01 AM and ends on Friday at midnight. Schedules involving weekend or evening work must flex the time within the same week, otherwise normal operating hours of CountyDHR. Overtime is never allowed.
SALARY RANGE: Hourly Rate
RESPONSIBLE TO: Field Support Supervisor
WORK ASSIGNMENTS: Issued by JOBS staff
Qualifications:
  • Minimum education requirements are high school diploma or GED equivalent.
  • Computer skills including Word and Excel.
  • 21 years of age.
  • Attend 7 hours of pre-service training and a minimum of 6 hours annual in-service training.
  • FBI, ABI, and Child (CAN) Central Registry Clearance
  • Reliable automobile, valid Alabama Drivers License, proof of required automobile liability insurance (100,000/300,000/50,000 limits)
  • MVR prior to employment to verify good driving record.
  • Maintain confidentiality of all information regarding clients, coworkers, etc
  • Good attendance and punctuality.
  • Demonstrate the ability to understand and follow oral and written instructions and work independently as needed.
  • Demonstrate emotional maturity.
  • Establish and maintain effective working relationships with participants, case workers, people representing businesses, civic or religious organizations and others in the office and community.
  • Communicate effectively in receiving and sharing important information.
  • Follow office rules and procedures.
  • Abide by HIPAA Privacy and Confidentiality Policy.
  • Report adult or child abuse or neglect and participate in any investigation of compliance, including allegations of abuse, neglect, or exploitations.
  • Must not be related to family or closely acquainted with the family or client for whom services are being provided.
  • Practice Universal Infection Control and follow safety guidelines when transporting, such as seat belt and/ or appropriate safety restraints for self and passengers.
  • Complete a probationary period.

Summary of Position:
The Family Self Sufficiency Case Aide will provide support services under the direction of Department staff to TANF recipients to assist in overcoming barriers that impede progress toward self-sufficiency. In addition, provide support to professional case management staff and augment the efforts of the JOBS and/or Public Assistance (PA) staff in assisting eligible individuals to overcome barriers to employment, to increase their marketable skills and employability, to gain or retain employment and to transition from welfare to work. Examples of services include but are not limited to the following:
ALLOWABLE FSS CASE AIDE ACTIVITIES
Revised (11-28-12)
Family Self Sufficiency Case Aides may assist staff with the following:
  • Monitor component participation and school attendance;
  • Assist professional staff with group interviews by assisting with explanations, helping clients complete forms, and distribute pamphlets or forms;
  • Answer general questions regarding basic eligibility or work participation requirements after proper orientation;
  • Assist workers in the verification process by gathering information from employers and by contacting references after proper orientation;
  • Assist recipients in completing forms and other documents;
  • Help clients develop resumes;
  • Provide services for initial an/or on-going component placement support (e.g. assist the participant in collaboration with the JOBS case manager in accessing child care, transportation, appropriate clothing or any other needed supportive services);
  • Provide follow-up to employed clients to evaluate need for SEA Services;
  • Assist staff in working with community entities (e.g. meet with area business, civic and religious groups to develop CEMP sites), make on site visits and follow-up contacts;
  • Develop Family Coaches Program by recruiting coaches and players;
  • Work with employers to develop employment opportunities for participants as directed by JOBS staff;
  • Provide transportation for clients for job search or other component related activities;
  • Assist clients with purchasing of clothing and supplies for a new job, job search or other component participation;
  • Help clients locate and access community resources through referrals, phone calls, letters or personal contact;
  • Assist relative caretakers with purchase of items needed for the related children;
  • Provide encouragement and guidance to clients;
  • Assist with job readiness classes;
  • Make home visits, at the client's request and with the worker's approval, and phone calls to encourage client participation and check on problems;
  • Assist clients with SSI application process at the request of the ITE counselor and client;
  • Help compile county newsletters and/or reports; and
  • Assist staff with JOBS Task Force meetings.

The above is not an exhaustive list; other similar types of activities may be assigned. Questions as to whether a particular activity is allowable should be sent to the appropriate Policy/Automation Help Desk.
PROHIBITED FSS CASE AIDE ACTIVITIES
Revised (11-28-12)
Family Self Sufficiency Case Aides may not supplant JOBS case managers, PA workers, clerical or other merit staff. Case aides may not perform any task or activity otherwise performed by the JOBS case manager or other merit staff which may be disputed by the client and result in a hearing including, but not limited to, the following:
  • May not interview a client for a determination of Kinship eligibility or a JOBS Assessment;
  • May not conduct an initial or redetermination interview for FA or determine eligibility for FA benefits;
  • May not sign the Family Responsibility Agreement or the Individual JOBS Participation Plan (IJP);
  • May not authorize or terminate supportive services for JOBS or Kinship clients;
  • May not enter reimbursement requests on FACETS;
  • May not authorize or terminate FA benefits;
  • May not determine good cause for non-participation or non-cooperation in JOBS or FA;
  • May not document in the JOBS, PA or Kinship case record (Refer to the guidelines regarding documentation of case aides' actions);
  • May not register, open, or close cases on FACETS;
  • May not be assigned to a clerical position and may only perform clerical duties as part of their work with assigned clients. They may not be used in lieu of merit clerical staff. However, case aides may be used for brief periods of time to relieve clerical staff assigned to PA, JOBS, or Kinship as long as merit staff in these programs is called on to do so as well. This includes relief on the front desk or switchboard that serves all DHR programs, but does not include relief for the front desk or switchboard that is designated to serve a particular program(s) other than PA, JOBS or Kinship;
  • May not work in either the Food Assistance or Child Support programs. This includes copying of information for the food assistance or child support case records;
  • May not have access to the FA or Kinship case record/file folder;
  • May not have access to Federal Tax Information;
  • May not have access to the JOBS case record/file folder, except when preapproved by the Family Assistance Division for merit staff with a disability;
  • May not assist DHR clients with completion of Voter Registration forms or have access to completed NVRA forms; and
  • May not have access to the Work Number.

SYSTEM ACCESS: After securing the appropriate confidentiality agreement, the case aide may be assigned access to FACETS with a security level of 23. NOTE: Access to IEVS is prohibited.
Additional Information:
Monthly Pay Schedule
No overtime allowed.
Accrued personal leave.
No accrued sick leave.
Observance with pay of State of Alabama Holiday Schedule
Travel reimbursement does not include to and from work.

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