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Insurance Case Manager Jobs in Birmingham, AL (NOW HIRING)

Morgan & Morgan, P.A.

Case Manager Lead

Birmingham, AL · On-site

For millions of Americans, we're their last line of defense against insurance companies, large ... The Case Manager Lead plays a pivotal role in overseeing and managing a team of 5 case managers ...

Affinity Hospice

RN Case Manager

Birmingham, AL · On-site

Must be a licensed driver with an automobile that is insured in accordance with state and/or ... Case manages and provides clinical direction to the interdisciplinary team, physician, and family.

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Insurance Case Manager information

See Birmingham, AL salary details

$30.5K

$47.6K

$69.4K

How much do insurance case manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for insurance case manager in Birmingham, AL is $47,648.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,600.00 and $55,300.00 per year, depending on experience, location, and employer.

What is an insurance case manager?

An insurance case manager’s duties are to ensure the delivery of health care benefits or other forms of insurance and related services to their clients and to oversee their clients’ cases. As an insurance case manager, you can work in a variety of settings but usually for insurance carriers and HMOs. Your responsibilities differ depending on who your employer is and the type of insurance you work with. For example, if you work for a life insurance company, your duties involve assessing risk, processing new application paperwork, and other tasks similar to that of an underwriter.

What does an insurance case manager do?

An Insurance Case Manager coordinates and manages insurance claims on behalf of clients, ensuring that cases are processed efficiently and accurately. They review claims, gather necessary documentation, communicate with policyholders, healthcare providers, and insurance companies, and advocate for the best possible outcomes. Their role often involves assessing coverage, resolving issues, and helping clients understand their insurance benefits and options. By serving as a liaison, they streamline the claims process and support clients throughout their case.

What are the key skills and qualifications needed to thrive as an insurance case manager?

To thrive as an Insurance Case Manager, you need a solid understanding of insurance policies, case management practices, and regulatory compliance, often supported by a bachelor’s degree in a related field and relevant certifications such as Certified Case Manager (CCM). Familiarity with claims management software, customer relationship management (CRM) systems, and medical terminology is typically required. Strong communication, organizational, and problem-solving skills help you effectively coordinate between clients, providers, and insurers. These competencies are crucial for ensuring accurate case evaluations, timely claims processing, and high-quality client service.

How does an insurance case manager typically collaborate with other departments to ensure smooth claim processing?

Insurance Case Managers frequently work with underwriters, claims adjusters, customer service representatives, and sometimes medical professionals to gather necessary information and resolve complex cases. They act as a central point of communication, ensuring all parties are aligned and that documentation is complete and accurate. This collaboration helps streamline claim evaluations, address any discrepancies swiftly, and deliver timely resolutions for clients. Strong teamwork and clear communication are essential for success in this role.

What is the difference between Insurance Case Manager vs Claims Adjuster?

AspectInsurance Case ManagerClaims Adjuster
CredentialsCertifications like CPCU or ARM often preferredAdjuster licenses required by state
Work EnvironmentOffice-based, client interaction, case managementField or office-based, claims investigation
Employer & IndustryInsurance companies, healthcare providersInsurance companies, third-party administrators
Search & Comparison IntentManaging claims, coordinating benefitsEvaluating and settling claims

While both roles work within the insurance industry, Insurance Case Managers focus on coordinating benefits and managing ongoing cases, often requiring certifications like CPCU. Claims Adjusters primarily investigate and settle claims, often working in the field. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

Is an insurance case manager a stressful job?

Insurance case managers often handle complex cases involving claims, requiring strong organizational and communication skills. The job can be stressful due to tight deadlines, high workload, and the need to manage multiple stakeholders, but it also offers opportunities for problem-solving and professional growth. Stress levels vary depending on workload, employer support, and individual resilience.
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Insurance Case Manager jobs near you
Infographic showing various Insurance Case Manager job openings in Birmingham, AL as of August 2026, with employment types broken down into 88% Full Time, 7% Part Time, and 5% Contract. Highlights an 91% In-person, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,648 per year, or $22.9 per hour.

Case Manager Lead

Birmingham, AL • On-site

Morgan & Morgan, P.A.
Legal Services • 1 - 5K employees

6.7

Company rating: 6.7 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

30th of 34 rated law firms

People enjoy working here

Recommended by parents

Respectful managers

Learn more about Morgan & Morgan, P.A.external

Full-time

Medical, Dental, Retirement, PTO

Posted 17 days ago

Job description

At Morgan & Morgan, the work we do matters. For millions of Americans, we're their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.
Position Overview: The Case Manager Lead plays a pivotal role in overseeing and managing a team of 5 case managers while effectively handling an inventory of approximately 50 HV cases. Reporting directly to the Pre-Suit Attorney, the Case Manager Lead serves as a strategic partner to Trial Attorneys, ensuring seamless coordination and optimal case management throughout the litigation process.
Key Responsibilities:
  1. Team Management:
    • Supervise and mentor a team of 5 case managers, providing guidance and support to ensure optimal performance.
    • Conduct regular team meetings, performance evaluations, and training sessions to foster professional growth and development.
    • Proactively and routinely manage and oversee key dashboards to ensure cases are moving forward and are handled appropriately.
  2. Case Management:
    • Oversee a high value inventory of approximately 50 cases, ensuring timely and accurate handling of each case from inception to litigation.
    • Implement efficient case management strategies to streamline processes and maximize productivity.
    • Monitor case timelines, deadlines, and milestones, taking proactive measures to address any potential issues or delays.
  3. Communication and Collaboration:
    • Serve as a liaison between the Case Management team and the Pre-Suit Attorney, providing regular updates on case statuses, developments, and challenges.
    • Collaborate closely with a Trial Attorney to develop and execute effective case strategies before moving cases to a litigation team.
  4. Quality Assurance:
    • Maintain high standards of quality and compliance across all aspects of case management, ensuring adherence to relevant legal regulations and organizational policies.
    • Conduct periodic audits and reviews of case files to identify areas for improvement and implement corrective actions as necessary.
  5. Strategic Planning:
    • Work closely with the Pre-Suit Attorney and other stakeholders to develop long-term strategic initiatives and goals for the Case Management team.
    • Identify opportunities for process optimization, technology integration, and workflow enhancement to drive operational efficiency and effectiveness.

Qualifications:
  • Bachelor's degree (preferred)
  • Prior experience as a Personal Injury Case Manager.
  • 3-5 years in a leadership or supervisory role, preferred.
  • At least 2 years of working in a legal position or insurance adjuster experience preferred.
  • Excellent organizational skills, with the ability to manage multiple priorities and deadlines in a fast-paced environment.
  • Demonstrated leadership abilities, including coaching, team-building, and conflict resolution skills.
  • Exceptional communication and interpersonal skills, with the ability to build rapport and collaborate effectively with internal and external stakeholders.
  • Excellent negotiating skills.
  • Strong writing and communication skills along with attention to detail
  • Extensive computer and database expertise, Microsoft Word, Excel, Outlook, and type no less than 35 wpm.

The Case Manager Lead plays a critical role in ensuring the efficient and effective management of cases while fostering a collaborative and supportive team environment. This position offers the opportunity to make a significant impact within the organization and contribute to the successful resolution of legal matters.
Performs other related duties as assigned to meet the needs of the business.
This role is on-site, which gives you the chance to be fully immersed in the work and gain direct experience alongside the team. We've found that being in the office helps new team members get up to speed quickly and feel more connected.
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Benefits
Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.
Equal Opportunity Statement
Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
E-Verify
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.
Privacy Policy
Here is a link to Morgan & Morgan's privacy policy.

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