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Insurance Call Center Jobs in Seattle, WA (NOW HIRING)

Mechanics Bank

Care Center Representative

Federal Way, WA · On-site

$20 - $31.83/hr

Mechanics Bank is currently searching for a full-time Care Center Representative (Call Center ... Employer paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits * Health ...

Aspen Dental

Bilingual Scheduling Center Agent

WA

$17/hr

Additional duties as assigned by the Call Center Leadership team Job Requirements: * High School ... Comprehensive Health, Dental and Vision insurance offerings * Paid time off * 401K - with generous ...

North Creek Roofing

Contact Center Lead

Fife, WA · On-site

$60K - $75K/yr

As a fully licensed, insured, and BBB‑accredited contractor, we offer premium warranty-backed ... Monitor queues, call volume, and agent productivity, ensuring adherence to schedules, focus on ...

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All JobsInsurance Call Center JobsInsurance Call Center Jobs in Seattle, WA

Insurance Call Center information

See Seattle, WA salary details

$12

$19

$28

How much do insurance call center jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for insurance call center in Seattle, WA is $19.60, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $21.63 per hour, depending on experience, location, and employer.

What is an insurance call center job?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an insurance call center representative?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs

What are the most commonly searched types of Insurance Call Center jobs in Seattle, WA?

The most popular types of Insurance Call Center jobs in Seattle, WA are:

What are popular job titles related to Insurance Call Center jobs in Seattle, WA?

For Insurance Call Center jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Insurance Call Center jobs in Seattle, WA look for?

The top searched job categories for Insurance Call Center jobs in Seattle, WA are:

What cities near Seattle, WA are hiring for Insurance Call Center jobs?

Cities near Seattle, WA with the most Insurance Call Center job openings:

Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Seattle, WA as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution, with an average salary of $40,776 per year, or $19.6 per hour.

Patient Service Representative, Call Center

CardioOne

Lynnwood, WA • On-site

$23/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Job description

About the Company
The next generation of independent cardiology is being built here. CardioOne is a physician-led, technology-driven cardiology platform built to empower independent practices to compete, and win, in a rapidly evolving healthcare landscape.
Our mission is to provide cardiologists with the tools, infrastructure, and expertise they need to thrive while maintaining full clinical independence. We believe the best care is delivered by physicians who are empowered - not constrained - by the systems around them.
We combine a deep bench of healthcare operators with purpose-built technology and AI-enabled solutions across operations, revenue cycle, imaging, and practice development. From real estate and advanced imaging to clinical workflows and data infrastructure, CardioOne delivers a fully integrated platform designed to drive growth, efficiency, and superior patient outcomes.
Backed by WindRose Health Investors and leading healthcare executives, CardioOne is building one of the most sophisticated and scalable cardiology MSOs in the country - designed to reimagine what is possible for independent cardiology.
About the Job
At our rapidly growing practice, CardioNow, we are seeking a highly motivated Patient Service Representative to join our team! You will serve as the first point of contact for patients and visitors, providing exceptional customer service and administrative support to ensure the smooth operation of the office. You are responsible for managing appointments, coordinating patient inquiries, maintaining accurate records, and assisting in various administrative tasks. This role will be more of a call center Patient Service Representative. You will report directly to the Chief of Staff.
What you'll do:
  • Oversee front desk operations of the cardiology practice

  • Warmly greet patients and visitors as they arrive

  • Assist with the check-in process, verifying patient information and insurance details

  • Manage the appointment calendar using scheduling software, ensuring optimal time utilization and minimizing patient wait times

  • Coordinate appointments for new and returning patients and reschedule or cancel them when needed

  • Answer incoming phone calls and respond to emails in a courteous and professional manner

  • Address patient inquiries, provide information about services, and assist with prescription refill requests

  • Collect and update patient demographic and insurance information accurately

  • Verify insurance coverage and ensure necessary documentation is complete

  • Maintain and update patient records, ensuring accuracy and confidentiality

  • Organize and file medical documents, test results, and correspondence

  • Keep the waiting area clean and organized, ensuring patients are comfortable while waiting

  • Monitor the flow of patients in the waiting area and inform medical staff of any delays or emergencies

  • Enter patient information, appointments, and other relevant data into the office's electronic health records (EHR) system to maintain accurate and up to date records

  • Work closely with medical staff, nurses, and other administrative personnel to ensure a seamless patient experience

  • Maintain patient confidentiality and adhere to privacy regulations, such as HIPAA

  • Handle patient concerns and complaints in a professional and empathetic manner

What you'll need:
  • High school diploma or equivalent; additional education or medical office certification is a plus

  • Proven experience as a receptionist or in a customer service role, preferably in a healthcare setting

  • Familiarity with medical terminology and procedures

  • Strong interpersonal and communication skills

  • Proficiency in using scheduling software, electronic health records (EHR) systems, and basic office software (e.g., Microsoft Office)

  • Excellent organizational skills and attention to detail

  • Ability to multitask and handle a fast-paced environment

  • Empathetic and patient-focused approach

  • Professional appearance and demeanor

  • Athena experience preferred

Additional Information
Starting at $23 per hour plus medical, dental, and vision benefits. This role will include a matching 401K, 12 days Paid Time Off, and 8 Paid Federal Holidays.
Work Location
You will work out of the Lynnwood, WA office.
Department CardioNow Clinic Locations Lynnwood, WA

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