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Virtual Call Center Agent Jobs in Seattle, WA (NOW HIRING)

SH Hotels and Resorts

Call Center Agent

Seattle, WA

$24.21/hr

Seeing a warm, articulate, naturally helpful Call Center / PBX Agent to join our team. You'll be responsible for fielding all hotel calls, directing them appropriately, and communicating critical ...

SH Hotels and Resorts

Call Center Agent

Seattle, WA · On-site

$24.21/hr

Seeing a warm, articulate, naturally helpful Call Center / PBX Agent to join our team. You'll be responsible for fielding all hotel calls, directing them appropriately, and communicating critical ...

Aspen Dental

Bilingual Scheduling Center Agent

WA · On-site

$17/hr

Virtual training classes begin soon, don't miss your opportunity to say YES to a career with Aspen ... Additional duties as assigned by the Call Center Leadership team Job Requirements: * High School ...

Verstela

Bilingual Contact Center Agent

Seattle, WA

$23/hr

If you have over 1 year of experience in a call center or similar role, we have an exciting career ... As a Contact Center Support Agent, you're responsible for answering complex participant questions ...

Sound Credit Union

Call Center Representative

Tacoma, WA · On-site

$21.50 - $26.50/hr

Employee Assistance Program (EAP) and Virtual Behavioral & Mental Health Services. * Free and/or ... As the first point of contact in our Call Center, you will assist our members over the phone with ...

Sound Credit Union

Call Center Representative

Tacoma, WA · On-site

$21.50 - $26.50/hr

Employee Assistance Program (EAP) and Virtual Behavioral & Mental Health Services. * Free and/or ... As the first point of contact in our Call Center, you will assist our members over the phone with ...

Sound Credit Union

Call Center Representative

Lynnwood, WA · On-site

$21.50 - $26.50/hr

Employee Assistance Program (EAP) and Virtual Behavioral & Mental Health Services. * Free and/or ... As the first point of contact in our Call Center, you will assist our members over the phone with ...

Sound Credit Union

Call Center Representative

Lynnwood, WA · On-site

$21.50 - $26.50/hr

Employee Assistance Program (EAP) and Virtual Behavioral & Mental Health Services. * Free and/or ... As the first point of contact in our Call Center, you will assist our members over the phone with ...

Compass

Agent Experience Manager

Seattle, WA · On-site

$33 - $35/hr

As an Agent Experience Manager, you are the first person our customers meet when they join Compass ... Previous experience with live or virtual training a plus * Previous experience working with ...

New

DIRECT INTERACTIONS, INC.

Surge Team Agent

Seattle, WA · Remote

$15/hr

Call center operates 24/7, with peak times from 6am to 12am EST during surges * When in a surge ... Training via a virtual atmosphere (instructor led training) * All mandatory events are paid events ...

New

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Virtual Call Center Agent information

See Seattle, WA salary details

$12

$19

$28

How much do virtual call center agent jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for virtual call center agent in Seattle, WA is $19.60, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $21.63 per hour, depending on experience, location, and employer.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

More about Virtual Call Center Agent jobs

What are the most commonly searched types of Call Center Agent jobs in Seattle, WA?

The most popular types of Call Center Agent jobs in Seattle, WA are:

What are popular job titles related to Virtual Call Center Agent jobs in Seattle, WA?

For Virtual Call Center Agent jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Agent jobs in Seattle, WA look for?

The top searched job categories for Virtual Call Center Agent jobs in Seattle, WA are:

What cities near Seattle, WA are hiring for Virtual Call Center Agent jobs?

Cities near Seattle, WA with the most Virtual Call Center Agent job openings:

Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in Seattle, WA as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 15% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $40,776 per year, or $19.6 per hour.

Outbound - Call Center Agent

Sound Window & Door Inc. DBA Renewal by Andersen

Renton, WA • On-site

$23/hr

Full-time

Posted 2 days ago

New

Job description

Description:

Position Title: Inside Sales Center Representative- Call Center Agent

Classification: Non-Exempt / Full-Time

Location: In - Person / Office Renton, WA

Start Date: September 28th, 2026

Base pay $23 an hr. 


Looking for a fresh start, a career change, or a job with a steady paycheck, great benefits, and room to earn more?


As a Call Center Agent at Renewal by Andersen, you’ll connect with homeowners who have already shown interest in our products. Your job is to have a great conversation, understand what they need, and schedule a qualified in-home consultation.


No call center or sales experience? That’s okay. We’ll train you. What matters most is your attitude, consistency, and willingness to learn.


What You’ll Do
  • Make outbound and inbound calls and connect with homeowners through digital outreach.
  • Build rapport, uncover the homeowner’s needs, and schedule qualified consultations.
  • Handle questions and objections with confidence and patience.
  • Use technology, scripts, and scheduling tools to stay organized and accurate.
  • Work toward daily goals while participating in coaching and training.
  • Show up, stay focused, and keep going—even when the calls get repetitive or you hear voicemail after voicemail.
What Makes Someone Successful Here

This role isn't for everyone, and that's okay. You don't need years of experience. You need the right mindset.


You’ll do well if you:

  • Bring a positive attitude and know how to reset after a tough call or bad day.
  • Are disciplined enough to do the work consistently without someone constantly checking on you.
  • Don't get discouraged by hang-ups, voicemail, or hearing “no.”
  • Can stay patient, professional, and confident when conversations get difficult.
  • Are comfortable doing a repetitive task well, day after day.
  • Are competitive or motivated by goals, achievement, and the opportunity to earn more.
  • Are coachable and willing to learn from mistakes and feedback.
  • Are comfortable learning new apps, systems, and technology.
  • Enjoy talking with people and can pick up on social cues.

You don't need to love call centers. In fact, you may be coming from a completely different industry- hospitality, retail, customer service, or something else, and simply be ready for a change.


If you're looking for a more predictable paycheck, good benefits, a supportive team, and an opportunity to build toward something bigger, this could be the opportunity you've been looking for.


Bring your energy, consistency, and keep-going attitude. We'll teach you the rest.

Requirements: