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Insurance Call Center Jobs in Seattle, WA (NOW HIRING)

Sound

Call Center Assistant - Tukwila

Tukwila, WA · On-site

$25.53 - $26.84/hr

We are welcoming call center assistants to remain logged in and available on the phone system to ... Ensure financial eligibility and enter coverage information by processing insurance verification ...

Sound

Call Center Assistant - Tukwila

Tukwila, WA · On-site

$19.25 - $25/hr

We are welcoming call center assistants to remain logged in and available on the phone system to ... Ensure financial eligibility and enter coverage information by processing insurance verification ...

Sound

Call Center Assistant - Tukwila

Tukwila, WA · On-site

$25.53 - $26.84/hr

We are welcoming call center assistants to remain logged in and available on the phone system to ... Ensure financial eligibility and enter coverage information by processing insurance verification ...

Mechanics Bank

Care Center Representative

Federal Way, WA · On-site

$20 - $31.83/hr

Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative ... Employer paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits * Health ...

Aspen Dental

Bilingual Scheduling Center Agent

WA

$17/hr

Additional duties as assigned by the Call Center Leadership team Job Requirements: * High School ... Comprehensive Health, Dental and Vision insurance offerings * Paid time off * 401K - with generous ...

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Showing results 21-40

All JobsInsurance Call Center JobsInsurance Call Center Jobs in Seattle, WA

Insurance Call Center information

See Seattle, WA salary details

$12

$19

$28

How much do insurance call center jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for insurance call center in Seattle, WA is $19.60, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $21.63 per hour, depending on experience, location, and employer.

What is an insurance call center job?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an insurance call center representative?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs

What are the most commonly searched types of Insurance Call Center jobs in Seattle, WA?

The most popular types of Insurance Call Center jobs in Seattle, WA are:

What are popular job titles related to Insurance Call Center jobs in Seattle, WA?

For Insurance Call Center jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Insurance Call Center jobs in Seattle, WA look for?

The top searched job categories for Insurance Call Center jobs in Seattle, WA are:

What cities near Seattle, WA are hiring for Insurance Call Center jobs?

Cities near Seattle, WA with the most Insurance Call Center job openings:

Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Seattle, WA as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution, with an average salary of $40,776 per year, or $19.6 per hour.

Patient Experience Call Center Supervisor

SRM Management Services LLC

Seattle, WA • On-site

$26 - $40/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Key responsibilities

  • Supervise and lead the Patient Experience Call Center team to ensure exceptional patient interactions and smooth daily operations.

  • Monitor patient flow and clinic efficiency, addressing bottlenecks and improving the patient experience.

  • Serve as the escalation point for complex patient concerns, providing solutions and ensuring timely resolution.

Job description

About Us

Pinnacle Fertility is a leader in physician-centric fertility care, supporting high-performing fertility clinics and comprehensive service providers nationwide. Guided by our mission of fulfilling dreams by building families, Pinnacle offers compassionate care, innovative technology, and comprehensive fertility treatment services to provide patients with a seamless and personalized journey to parenthood. Learn more at www.pinnaclefertility.com.

About the Role

The Patient Experience Call Center Supervisor is a key role for those passionate about guiding fertility patients on their journey to parenthood. If you are a compassionate, customer service-oriented leader who thrives in a fast-paced environment, this position is perfect for you. In this role, you will engage with patients throughout their experience while leading a multidisciplinary team to ensure exceptional care and service.

We are seeking a Patient Experience Call Center Supervisor to join our dedicated team at Seattle Reproductive Medicine in Seattle, WA working Monday - Friday.

Key Responsibilities

  • Supervise and lead the Patient Experience Call Center team, ensuring exceptional patient interactions and smooth day-to-day operations.
  • Monitor patient flow and clinic efficiency, proactively addressing bottlenecks and improving the patient experience.
  • Serve as the escalation point for complex patient concerns, providing solutions and ensuring timely resolution.
  • Train and mentor Patient Experience Call Center team members, fostering a supportive and high-performing work environment.
  • Collaborate with clinic leadership and administrative teams to streamline workflows and improve service delivery.
  • Ensure compliance with clinic policies and procedures, including HIPAA regulations.
  • Assist with financial processes, such as insurance coordination, copay collection, and billing support.
  • Conduct performance reviews and provide regular feedback to support staff development and continuous improvement.
  • Assist with additional projects and administrative duties as needed.

                    Position Requirements

                    • Education & Experience

                      • High school diploma required.

                      • Bachelor's or Associate's degree in a relevant field (e.g., healthcare administration, business) or equivalent experience preferred.

                      • Minimum of three years of experience in a medical office, patient services, or front desk role.

                      • Previous supervisory or leadership experience required.
                    • Skills
                      • Leadership in office management, hiring, and team development.
                      • Expertise in scheduling, workflow, and staff coordination.
                      • Strong communication, problem-solving, and decision-making.
                      • Adaptable in a fast-paced environment.

                    Compensation & Benefits:

                    • Hourly Rate: $26.00 - $40.00 (final offers based on experience, skills, and qualifications).
                    • Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details regarding salary and benefits will be provided during the interview process.

                    Diversity & Inclusivity

                    At Pinnacle Fertility, we are committed to fostering a diverse, inclusive, and welcoming workplace. We are proud to be an equal opportunity employer and encourage applicants of all backgrounds, abilities, and life experiences to apply.