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Remote Insurance Call Center Jobs in Seattle, WA

Tipton Agency

Remote Insurance Broker

Seattle, WA · Remote

$60K - $200K/yr

Our brokerage generates qualified and compliant leads for agents via direct mail, call-ins, and ... No prior experience in the insurance industry or underwriting principles required * Strong ...

TEKsystems

Customer Service Representative

Bellevue, WA · Remote

$20/hr

Skills Customer service, Call Center, Healthcare, member service, insurance, Customer support ... remote position. Application Deadline This position is anticipated to close on Jul 17, 2026. About ...

AO Globe Life

Remote Benefits Specialist

Seattle, WA · Remote

Remote Insurance Benefits Advisor - Globe Life AO Globe Life AO is expanding and looking for ... Comfortable in a performance-based environment Call to Action If you're looking for a career in ...

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Remote Insurance Call Center information

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How much do remote insurance call center jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for remote insurance call center in Seattle, WA is $19.59, according to ZipRecruiter salary data. Most workers in this role earn between $16.39 and $21.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Insurance Call Center Representative, and why are they important?

To thrive as a Remote Insurance Call Center Representative, you need strong communication skills, knowledge of insurance products, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes state-specific insurance licensing is required. Exceptional listening, problem-solving abilities, and resilience under pressure help you excel in resolving customer concerns and building rapport. These skills and qualifications are crucial for delivering accurate information, ensuring customer satisfaction, and meeting performance targets in a remote environment.

What is a remote insurance call center?

A remote insurance call center is a customer service operation where agents work from home or other locations rather than a traditional office. These agents handle calls related to insurance inquiries, policy information, claims, billing, and support using internet-based technology. Remote insurance call centers allow companies to provide 24/7 service, reduce overhead costs, and offer flexibility to employees. Agents must have good communication skills, a reliable internet connection, and knowledge of insurance products and regulations. This setup is increasingly popular for both insurance companies and employees seeking work-from-home opportunities.

What are some common challenges faced by remote insurance call center representatives, and how can they be managed effectively?

Remote insurance call center representatives often face challenges such as maintaining effective communication with both clients and their team, managing high call volumes, and staying motivated while working independently. To manage these challenges, it is helpful to establish a structured daily routine, utilize collaboration tools for regular check-ins with colleagues, and take advantage of ongoing training provided by the company. Additionally, keeping a dedicated and distraction-free workspace can significantly enhance productivity and focus in a remote setting.

What is the difference between Remote Insurance Call Center vs Remote Insurance Customer Service Representative?

AspectRemote Insurance Call CenterRemote Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, often team-based, remote options availableHome-based or office, focused on customer interactions
Employer & Industry UsageInsurance companies, third-party service providersInsurance companies, agencies, brokers
Common Search & ComparisonFocuses on call handling, technical support, and team coordinationFocuses on customer inquiries, policy info, and issue resolution

The Remote Insurance Call Center role typically involves handling a high volume of calls, technical support, and team coordination within a call center environment. In contrast, a Remote Insurance Customer Service Representative primarily focuses on assisting customers with policy questions, claims, and account management. Both roles require similar credentials and work environments but differ in daily responsibilities and focus areas.

What are the most commonly searched types of Insurance Call Center jobs in Seattle, WA? The most popular types of Insurance Call Center jobs in Seattle, WA are:
What are popular job titles related to Remote Insurance Call Center jobs in Seattle, WA? For Remote Insurance Call Center jobs in Seattle, WA, the most frequently searched job titles are:
What job categories do people searching Remote Insurance Call Center jobs in Seattle, WA look for? The top searched job categories for Remote Insurance Call Center jobs in Seattle, WA are:
What cities near Seattle, WA are hiring for Remote Insurance Call Center jobs? Cities near Seattle, WA with the most Remote Insurance Call Center job openings:
Remote Insurance Call Center jobs near you
Call Center Representative

Call Center Representative

Virginia Mason Medical Center

Edmonds, WA • On-site, Remote

$25.25 - $39.14/hr

Full-time

Posted 6 days ago

Job description


Job Summary and Responsibilities

As our Patient Services Representative, you will help our patients and their families by providing essential operational support and scheduling services, so they can easily access the care they need with a seamless and positive experience.

Every day you will represent VMMC during initial phone contact, answering incoming requests and assisting patients based on their individual needs. You will be expected to schedule, cancel, and reschedule patient appointments by assessing callers' specific needs through probing questions, while maintaining patient confidentiality and simultaneously providing each caller with extraordinary and efficient customer service. You will also communicate efficiently and effectively, both written and verbally, with the clinical care team on behalf of the patient.

To be successful in this role, you must demonstrate a high level of customer service consistent with VMMC's mission, goals, and service standards, and possess exceptional communication and organizational skills.

Please Note:

This position has the option to work remote after a 4-week minimum onsite training at the Edmonds Call Center in Edmonds, WA. The Call Center hours are Monday - Saturday 7:00am - 6:00pm and candidates must be available during these hours.

One application is sufficient, we ask that you do not apply to multiple of the Call Center Representative jobs.

Job Requirements

  • 6 months of office and/or call center, customer service or healthcare experience

  • Familiarity with medical terminology and proficient in Microsoft Office products

  • Previous call center or health care or customer service experience preferred

  • Proven excellent customer service, communication, verbal and written skills with an emphasis on organization and attention to detail

  • Ability to problem solve and multi-task; keep confidences; knowledge of scheduling parameters, insurance concepts and patient registration software

  • Knowledge of VMMC system and providers is necessary to efficiently schedule appointments and answer questions

  • Ability to meet and exceed service components of this position; knowledge of how to handle calls that are emergent in nature

  • Proven computer skills (accessing and navigation of websites with the ability to copy and paste information and basic keyboarding)

  • Demonstrated basic telephone skills (transfer, conference, placing a patient on hold)

  • Excel in a team based environment with a positive attitude; comfortable with ambiguity and the ability to be flexible

Where You'll Work

Virginia Mason Franciscan Health brings together two award-winning health systems in Washington state  CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington, our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health, you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region. 

Just as Virginia Mason is dedicated to improving the lives of our patients and our community, we are equally dedicated to your professional and personal success. With a wide range of perks that includes a comprehensive compensation and benefits package, and the opportunity to live in one of the most livable cities in the nation, you will find that an opportunity with Team Medicine is one worth taking.  

Qualifications:

  • 6 months of office and/or call center, customer service or healthcare experience

  • Familiarity with medical terminology and proficient in Microsoft Office products

  • Previous call center or health care or customer service experience preferred

  • Proven excellent customer service, communication, verbal and written skills with an emphasis on organization and attention to detail

  • Ability to problem solve and multi-task; keep confidences; knowledge of scheduling parameters, insurance concepts and patient registration software

  • Knowledge of VMMC system and providers is necessary to efficiently schedule appointments and answer questions

  • Ability to meet and exceed service components of this position; knowledge of how to handle calls that are emergent in nature

  • Proven computer skills (accessing and navigation of websites with the ability to copy and paste information and basic keyboarding)

  • Demonstrated basic telephone skills (transfer, conference, placing a patient on hold)

  • Excel in a team based environment with a positive attitude; comfortable with ambiguity and the ability to be flexible

Employment Type: Full Time

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