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Insurance Call Center Jobs in Oregon (NOW HIRING)

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Insurance Call Center information

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$11

$18

$26

How much do insurance call center jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for insurance call center in Oregon is $18.20, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.10 per hour, depending on experience, location, and employer.

What are insurance call center jobs?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an Insurance Call Center Representative, and why are they important?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What Are Jobs at an Insurance Call Center?

Jobs at an insurance call center include customer service representatives who answer calls and help customers. As a call center worker, you may assist a customer in troubleshooting issues with insurance billing, eligibility, and claims. You can also work as a sales agent who calls prospective customers and offers an insurance plan, policy, or service. Your goal in this position is to help the customer find the right product and close the sale. Your responsibilities involve using computer systems to track call data, client information, and sales records. Your duties require an intimate understanding of the company’s policies.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs
What are the most commonly searched types of Insurance Call Center jobs in Oregon? The most popular types of Insurance Call Center jobs in Oregon are:
What are popular job titles related to Insurance Call Center jobs in Oregon? For Insurance Call Center jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Insurance Call Center jobs in Oregon look for? The top searched job categories for Insurance Call Center jobs in Oregon are:
What cities in Oregon are hiring for Insurance Call Center jobs? Cities in Oregon with the most Insurance Call Center job openings:
Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Oregon as of June 2026, with employment types broken down into 74% Full Time, 22% Part Time, 2% Contract, and 2% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,861 per year, or $18.2 per hour.
Family Practice Call Center

Family Practice Call Center

Evergreen Family Medicine

Roseburg, OR • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Family Practice Call Center

Evergreen Family Medicine is committed to providing excellent care for your family with clinics in Roseburg, Sutherlin and Myrtle Creek Oregon. Evergreen Family Medicine serves outpatient needs, including Urgent Care, Family Practice, Women's Health, Occupational Health, and school-based telehealth.

Evergreen Family Medicine is a Drug Free Workplace. All candidates that are offered employment will be required to pass a pre-employment drug screen and background check.



Responsibilities and Duties:


  • Maintains confidentiality according to HIPAA regulations and EFM policies.
  • Adheres strictly to EFM departmental standards, protocols, and policies, including state and federal regulations.
  • Communicates effectively and professionally with co-workers, managers and patients via phone, email or in person.
  • Updates registration information and current insurance information. Answers phones diligently and efficiently.
  • Responds to or redirect telephone calls to appropriate staff/departments.
  • Maintains current knowledge of all insurances including verifying benefits and eligibility for OHP, DCIPA & Atrio including PCP assignment.
  • Advocates for patients by creating appropriate patient cases, requests, communications and appointments in Athena.
  • Communicates, calculates and collects co-pays, coinsurances and deductibles from any patients over the phone.
  • Answers inquiries by clarifying desired information by researching, locating, and providing information.
  • Communication with outside provider offices, facilities and insurances via phone, fax and computer.
  • Keeps an active working knowledge of Athena, engages in continuing education and trainings as offered by manager or company.
  • Accurately accounts for credit card transactions posted and balances batch at the end of the night.
  • Self Manages to stay on task, maximizes efficiencies and does not distract others as well as encourages others to do the same.
  • Maintains a positive attitude, does not take work issues personally and does not allow personal issues to interfere with the work day.
  • Ensures on a daily basis to promote an environment filled with teamwork, a positive outlook and constant professionalism.
  • All other duties assigned by manager.

Qualifications and Skills:


  • High School Diploma or equivalent
  • Communication, interpersonal, clerical and organizational skills necessary to complete job duties.
  • Ability to handle the confidential aspects of the work.
  • The ability to type at least 40 wpm and activate and operate computers and office equipment.

Physical requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • The employee is frequently required to walk; use hands and fingers, handle, or feel; and reach forward with hands and arms.
  • The employee is occasionally required to sit and stoop, kneel, or crouch.
  • Must be able to lift up to 15 pounds at times.

Our culture and values are every employee's responsibility: The needs of our patient come first S.P.I.R.I.T

  • Stewardship
  • Patient & Population Focused Health Care
  • Integrity
  • Respect
  • Innovation
  • Teamwork

Benefits:

  • Health, Dental, Vision benefits
  • Life Insurance
  • 401k with a company match up to 6%
  • Paid Time Off

Apply