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Remote Insurance Call Center Jobs in Oregon (NOW HIRING)

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Remote Insurance Call Center information

What are the key skills and qualifications needed to thrive as a Remote Insurance Call Center Representative, and why are they important?

To thrive as a Remote Insurance Call Center Representative, you need strong communication skills, knowledge of insurance products, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes state-specific insurance licensing is required. Exceptional listening, problem-solving abilities, and resilience under pressure help you excel in resolving customer concerns and building rapport. These skills and qualifications are crucial for delivering accurate information, ensuring customer satisfaction, and meeting performance targets in a remote environment.

What is a remote insurance call center?

A remote insurance call center is a customer service operation where agents work from home or other locations rather than a traditional office. These agents handle calls related to insurance inquiries, policy information, claims, billing, and support using internet-based technology. Remote insurance call centers allow companies to provide 24/7 service, reduce overhead costs, and offer flexibility to employees. Agents must have good communication skills, a reliable internet connection, and knowledge of insurance products and regulations. This setup is increasingly popular for both insurance companies and employees seeking work-from-home opportunities.

What are some common challenges faced by remote insurance call center representatives, and how can they be managed effectively?

Remote insurance call center representatives often face challenges such as maintaining effective communication with both clients and their team, managing high call volumes, and staying motivated while working independently. To manage these challenges, it is helpful to establish a structured daily routine, utilize collaboration tools for regular check-ins with colleagues, and take advantage of ongoing training provided by the company. Additionally, keeping a dedicated and distraction-free workspace can significantly enhance productivity and focus in a remote setting.

What is the difference between Remote Insurance Call Center vs Remote Insurance Customer Service Representative?

AspectRemote Insurance Call CenterRemote Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, often team-based, remote options availableHome-based or office, focused on customer interactions
Employer & Industry UsageInsurance companies, third-party service providersInsurance companies, agencies, brokers
Common Search & ComparisonFocuses on call handling, technical support, and team coordinationFocuses on customer inquiries, policy info, and issue resolution

The Remote Insurance Call Center role typically involves handling a high volume of calls, technical support, and team coordination within a call center environment. In contrast, a Remote Insurance Customer Service Representative primarily focuses on assisting customers with policy questions, claims, and account management. Both roles require similar credentials and work environments but differ in daily responsibilities and focus areas.

What are the most commonly searched types of Insurance Call Center jobs in Oregon? The most popular types of Insurance Call Center jobs in Oregon are:
What are popular job titles related to Remote Insurance Call Center jobs in Oregon? For Remote Insurance Call Center jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Remote Insurance Call Center jobs in Oregon look for? The top searched job categories for Remote Insurance Call Center jobs in Oregon are:
What cities in Oregon are hiring for Remote Insurance Call Center jobs? Cities in Oregon with the most Remote Insurance Call Center job openings:
Remote Insurance Call Center jobs near you
Call Center Specialist (remote in Oregon)

Call Center Specialist (remote in Oregon)

Greater Oregon Behavioral Health, Inc

Portland, OR • Remote

$18/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Job description

Description

Here at GOBHI, we understand and support diversity by appreciating it and encouraging it by creating a culture of dignity and respect for our employees. We are honored to be an Equal Opportunity Employer.


GOBHI has an immediate opening for a two full-time Brokerage Intake Specialists (Call Taker). This remote position will be based out of the employee's home located in the state of Oregon or accepted radius.


The Brokerage Intake Support Specialist will support with answering phones and responding to members. They perform computer data entry, inquiry requests and provide clerical duties to support the Medical Brokerage Call Center.


Essential duties include:

  • Data Entry of ride and billing information for completed rides.
  • Maintains records and reports within areas of responsibility.
  • Processes incoming and outgoing mail.
  • Prepares denial letters to CCO.
  • Prepares and maintains records for quality control.
  • Fields incoming phone calls.
  • Interviews eligible clients to obtain sufficient information to take ride request.
  • Provides timely ride assignments to providers.
  • Assesses eligibility according to program regulations.
  • Documents rides that providers are unable to provide and assists with arrangements for alternative service delivery.
  • Takes messages and routes calls to other programs.
**Please note that there are multiple ads but we are only hiring one position**

Requirements

What is needed to succeed in this role:

  • Minimum one year experience working in a call center or medical office setting.
  • Superior Customer Service skills.
  • Excellent communication skills, both verbal and written.
  • Technology Savvy - proficient in Microsoft Office software and Google Suites.
  • Strong and reliable internet connection.
  • Flexible; able to multi-task in response to time sensitive and changing situations.
  • Handles highly sensitive and confidential information.
  • Positive attitude - ability to approach problems in a positive manner.
  • Education - High School Diploma or equivalent.
  • Bilingual in Spanish preferred but not required.

What we offer:

  • Competitive salary - starting at $18.00 per hour
  • $2.00 per hour additional compensation for proven bilingual skills
  • Medical, dental and vision insurance for you and dependents
  • 22 paid time off days and 12 paid holidays
  • EAP
  • FSA, with a $500 employer contribution
  • Triple AAA insurance
  • Wellness benefits
  • 401k contribution, including 6.5% employer contributions
  • Internet reimbursement

About GOBHI:

Founded in 1994, Greater Oregon Behavioral Health, Inc. is an innovative behavioral health organization that serves communities across Oregon. GOBHI is a 501(c)(3) nonprofit corporation that is charged with administering the behavioral health Medicaid benefit, non-emergent medical transportation and community engagement in 12 rural and frontier counties in Oregon.


GOBHI is a co-owner of the Eastern Oregon Coordinated Care Organization, along with Moda Health, and also provides various direct services statewide. GOBHI is committed to better health, better care, and lower costs. Please visit www.gobhi.org to learn more about our mission and services.

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