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Remote Insurance Call Center Jobs in Oregon (NOW HIRING)

Senture

Help Desk Call Center Representative

$17.50 - $22.50/hr

Overview The Tier 1 Helpdesk Call Center Representative (CSR) will be responsible for providing ... Insurance Exchanges, and state agencies via phone, chat, and email. This position is fully remote ...

TransPerfect

Remote Bilingual Interpreter

OR · Remote

This is a structured, call center-style role that goes beyond casual or conversational bilingualism ... Private health insurance and access to a collaborative, supportive team environment * A proactive ...

TransPerfect

Remote Bilingual Interpreter

OR · Remote

This is a structured, call center-style role that goes beyond casual or conversational bilingualism ... Private health insurance and access to a collaborative, supportive team environment * A proactive ...

TransPerfect

Remote Bilingual Interpreter

OR · Remote

This is a structured, call center-style role that goes beyond casual or conversational bilingualism ... Private health insurance and access to a collaborative, supportive team environment * A proactive ...

TransPerfect

Remote Bilingual Interpreter

OR · Remote

This is a structured, call center-style role that goes beyond casual or conversational bilingualism ... Private health insurance and access to a collaborative, supportive team environment * A proactive ...

TransPerfect

Remote Bilingual Interpreter

OR · Remote

This is a structured, call center-style role that goes beyond casual or conversational bilingualism ... Private health insurance and access to a collaborative, supportive team environment * A proactive ...

Climate First Bank

Director of Customer Experience

OR · Remote

Build remote call center structures, staffing models, operating hours, & escalation frameworks. * Own customer support function & provide regular insights & performance reporting to executive team ...

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Remote Insurance Call Center information

What are the key skills and qualifications needed to thrive as a Remote Insurance Call Center Representative, and why are they important?

To thrive as a Remote Insurance Call Center Representative, you need strong communication skills, knowledge of insurance products, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes state-specific insurance licensing is required. Exceptional listening, problem-solving abilities, and resilience under pressure help you excel in resolving customer concerns and building rapport. These skills and qualifications are crucial for delivering accurate information, ensuring customer satisfaction, and meeting performance targets in a remote environment.

What are some common challenges faced by remote insurance call center representatives, and how can they be managed effectively?

Remote insurance call center representatives often face challenges such as maintaining effective communication with both clients and their team, managing high call volumes, and staying motivated while working independently. To manage these challenges, it is helpful to establish a structured daily routine, utilize collaboration tools for regular check-ins with colleagues, and take advantage of ongoing training provided by the company. Additionally, keeping a dedicated and distraction-free workspace can significantly enhance productivity and focus in a remote setting.

What is a remote insurance call center?

A remote insurance call center is a customer service operation where agents work from home or other locations rather than a traditional office. These agents handle calls related to insurance inquiries, policy information, claims, billing, and support using internet-based technology. Remote insurance call centers allow companies to provide 24/7 service, reduce overhead costs, and offer flexibility to employees. Agents must have good communication skills, a reliable internet connection, and knowledge of insurance products and regulations. This setup is increasingly popular for both insurance companies and employees seeking work-from-home opportunities.

What is the difference between Remote Insurance Call Center vs Remote Insurance Customer Service Representative?

AspectRemote Insurance Call CenterRemote Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, often team-based, remote options availableHome-based or office, focused on customer interactions
Employer & Industry UsageInsurance companies, third-party service providersInsurance companies, agencies, brokers
Common Search & ComparisonFocuses on call handling, technical support, and team coordinationFocuses on customer inquiries, policy info, and issue resolution

The Remote Insurance Call Center role typically involves handling a high volume of calls, technical support, and team coordination within a call center environment. In contrast, a Remote Insurance Customer Service Representative primarily focuses on assisting customers with policy questions, claims, and account management. Both roles require similar credentials and work environments but differ in daily responsibilities and focus areas.

What are the most commonly searched types of Insurance Call Center jobs in Oregon? The most popular types of Insurance Call Center jobs in Oregon are:
What are popular job titles related to Remote Insurance Call Center jobs in Oregon? For Remote Insurance Call Center jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Remote Insurance Call Center jobs in Oregon look for? The top searched job categories for Remote Insurance Call Center jobs in Oregon are:
What cities in Oregon are hiring for Remote Insurance Call Center jobs? Cities in Oregon with the most Remote Insurance Call Center job openings:
Remote Insurance Call Center jobs near you
Infographic showing various Remote Insurance Call Center job openings in Oregon as of May 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 100% Remote job distribution.

Call Center Remote Customer Service Representative

VIMO INC.

Lake Oswego, OR • Remote

$17 - $19/hr

Full-time

Medical, Retirement, PTO

Posted 21 days ago

Job description

It's truly an exciting time to be a part of VImo! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, Vimo is coming together as a team, adapting, growing, and hiring. At Vimo there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment, despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance.

Vimo currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. Vimo builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services.

Full-time/Seasonal

$17.00/hr. plus performance incentives

$19.00/hr. Spanish Bilingual, plus performance incentives

Requirements

  • 18 years of age or older

  • Complete Background check and drug test within 3 days

  • Dedicated, private, and secure workspace

  • Personal device with functioning camera required for the Training Period

  • Committed to full attendance for paid 3-week Training period

  • Minimum Internet Speed of 35 mb/s with ethernet

  • Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required

  • NOT compatible with Mobile Internet Service Providers and/or Satellite.

  • NOT compatible with Wi-Fi internet access or Wi-Fi adapter/extenders
    (For example, T-Mobile is not compatible with our internal systems)

Essential Responsibilities

  • Inbound/Outbound Calls
  • Deliver the highest level of customer service experience consistently
  • Manage customer accounts and provide technical support
  • Application Data Entry
  • Online chat inquiries as assigned
  • Interpret and follow defined procedures and policies
  • Creative problem-solving skills
  • Flexibility and adaptability to changing projects and updates
  • Time and task management (multitasking and task prioritization)
  • Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
  • Adhere to regulated guidelines for communications via all channels

Qualifications

  • Moderate to Advanced computer skills
  • High level of comfort learning new technology
  • High level of professionalism
  • Excellent verbal and written communication skills
  • Comfortable working from home
  • Self-motivated and success-driven

What We Offer

  • Paid Training
  • Full-Time, Seasonal role
  • Performance and attendance-based incentives, in addition to the base pay
  • The convenience of working from home
  • Collaborative and supportive team environment
  • 401K Match
  • Individual Coverage HRA (ICHRA)
  • Paid time off (PTO)

Preferred Experience (not required)

  • Previous experience in customer support or technical support role
  • Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
  • Previous experience in a Call Center
  • Familiarity with CRM systems and practices
  • Spanish Bilingual, a plus

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