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Insurance Call Center Jobs in Salem, OR (NOW HIRING)

Zurich NA

Claims Call Centre Representative

Salem, OR · On-site

Claims Call Centre Representative 135927 Zurich is a leading multi-line insurer that serves its customers in global and local markets. Zurich's customers include individuals, small businesses, and ...

Maps Credit Union

Contact Center Officer

Salem, OR · On-site

In a call center environment, provide service to personal and business members by opening, setting ... Explain loan options, rates and terms; explain features and advantages of credit insurance products ...

Maps Credit Union

Contact Center Officer

Salem, OR

In a call center environment, provide service to personal and business members by opening, setting ... Explain loan options, rates and terms; explain features and advantages of credit insurance products ...

Ndimensions IT

Business Subject Matter Expert

Salem, OR · Remote

... call center, to provide electronic access to the health insurance marketplace in this state by November 1, 2026. Scope of Work: The Oregon Health Authority OHIM seeks an experienced UAT Business ...

Kriscon

Business Subject Matter Expert

Salem, OR · On-site

... call center, to provide electronic access to the health insurance marketplace in this state by November 1, 2026. Scope of Work: The Oregon Health Authority OHIM seeks an experienced UAT Business ...

Okaya Corp.

Business Subject Matter Expert

Salem, OR · On-site

... call center, to provide electronic access to the health insurance marketplace in this state by November 1, 2026. Scope of Work: The Oregon Health Authority OHIM seeks an experienced UAT Business ...

Ndimensions IT

Senior Testing Consultant

Salem, OR · On-site

$83K - $114K/yr

... call center, to provide electronic access to the health insurance marketplace in this state by November 1, 2026. Scope of Work: OHA seeks an experienced Senior Testing Consultant that serves as a ...

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All JobsInsurance Call Center JobsInsurance Call Center Jobs in Salem, OR

Insurance Call Center information

See Salem, OR salary details

$10

$17

$25

How much do insurance call center jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for insurance call center in Salem, OR is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $19.09 per hour, depending on experience, location, and employer.

What is an insurance call center job?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an insurance call center representative?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs

What are the most commonly searched types of Insurance Call Center jobs in Salem, OR?

The most popular types of Insurance Call Center jobs in Salem, OR are:

What are popular job titles related to Insurance Call Center jobs in Salem, OR?

For Insurance Call Center jobs in Salem, OR, the most frequently searched job titles are:

What job categories do people searching Insurance Call Center jobs in Salem, OR look for?

The top searched job categories for Insurance Call Center jobs in Salem, OR are:

What cities near Salem, OR are hiring for Insurance Call Center jobs?

Cities near Salem, OR with the most Insurance Call Center job openings:

Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Salem, OR as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $35,990 per year, or $17.3 per hour.

Call Center Remote Customer Service Representative

Salem, OR • Remote

VIMO INC.
See more jobs at VIMO INC.external

$17 - $19/hr

Full-time

Medical, Retirement, PTO

Re-posted 9 days ago

Job description

It's truly an exciting time to be a part of VImo! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, Vimo is coming together as a team, adapting, growing, and hiring. At Vimo there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment, despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance. 

Vimo currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. Vimo builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services. 

Full-time/Seasonal 

· $17.00/hr. plus performance incentives 

· $19.00/hr. Spanish Bilingual, plus performance incentives 

Requirements 

  • 18 years of age or older  

  • Complete Background check and drug test within 3 days  

  • Dedicated, private, and secure workspace 

  • Personal device with functioning camera required for the Training Period 

  • Committed to full attendance for paid 3-week Training period  

  • Minimum Internet Speed of 100 mb/s with ethernet 

  • Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required 

  • NOT compatible with Mobile Internet Service Providers and/or Satellite.  

  • NOT compatible with Wi-Fi internet access or Wi-Fi adapter/extenders 
    (For example, T-Mobile is not compatible with our internal systems)

Essential Responsibilities

  • Inbound/Outbound Calls
  • Deliver the highest level of customer service experience consistently
  • Manage customer accounts and provide technical support
  • Application Data Entry
  • Online chat inquiries as assigned
  • Interpret and follow defined procedures and policies
  • Creative problem-solving skills
  • Flexibility and adaptability to changing projects and updates
  • Time and task management (multitasking and task prioritization)
  • Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
  • Adhere to regulated guidelines for communications via all channels

Qualifications

  • Moderate to Advanced computer skills
  • High level of comfort learning new technology
  • High level of professionalism
  • Excellent verbal and written communication skills
  • Comfortable working from home
  • Self-motivated and success-driven

What We Offer

  • Paid Training
  • Full-Time, Seasonal role
  • Performance and attendance-based incentives, in addition to the base pay
  • The convenience of working from home
  • Collaborative and supportive team environment
  • 401K Match
  • Individual Coverage HRA (ICHRA)
  • Paid time off (PTO)

Preferred Experience (not required)

  • Previous experience in customer support or technical support role
  • Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
  • Previous experience in a Call Center
  • Familiarity with CRM systems and practices
  • Spanish Bilingual, a plus

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