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Insurance Call Center Jobs in Oregon (NOW HIRING)

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Insurance Call Center information

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$11

$18

$26

How much do insurance call center jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for insurance call center in Oregon is $18.20, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.10 per hour, depending on experience, location, and employer.

What are insurance call center jobs?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an Insurance Call Center Representative, and why are they important?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What Are Jobs at an Insurance Call Center?

Jobs at an insurance call center include customer service representatives who answer calls and help customers. As a call center worker, you may assist a customer in troubleshooting issues with insurance billing, eligibility, and claims. You can also work as a sales agent who calls prospective customers and offers an insurance plan, policy, or service. Your goal in this position is to help the customer find the right product and close the sale. Your responsibilities involve using computer systems to track call data, client information, and sales records. Your duties require an intimate understanding of the company’s policies.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs
What are the most commonly searched types of Insurance Call Center jobs in Oregon? The most popular types of Insurance Call Center jobs in Oregon are:
What are popular job titles related to Insurance Call Center jobs in Oregon? For Insurance Call Center jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Insurance Call Center jobs in Oregon look for? The top searched job categories for Insurance Call Center jobs in Oregon are:
What cities in Oregon are hiring for Insurance Call Center jobs? Cities in Oregon with the most Insurance Call Center job openings:
Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Oregon as of June 2026, with employment types broken down into 74% Full Time, 22% Part Time, 2% Contract, and 2% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,861 per year, or $18.2 per hour.

Contact/Call Center Representative, Records and Library

ASRC Federal Holding Company

Myrtle Point, OR • On-site

$16.75 - $21.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

ASRC Federal rating

7.7

Company rating: 7.7 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

191st of 352 rated engineering

Job description

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are a top veteran employer and Certified Great Place to Work

Agile Decision Sciences (ADS,) a subsidiary of ASRC Federal, is seeking a Call Center/Contact Center professional with one year of supervisory or "lead" experience and an associate or bachelor's degree. If you have been a team lead over volunteers or team members in the retail or food industry, or if you have worked as a Library Aide/Technician we encourage you to apply to this position . ASRC Federal proudly supports the Environmental Protection Agency (EPA) on a nationwide contract providing library and records management services We offer a culture that provides professional development and team collaboration.

Requirement s:

  • Associate or bachelor's degree and one (1) year of experience that has been as a team lead, or supervisor in a library/records environment, or an office, contact/call center, retail, or food industry.

  • Experience with MS Office including SharePoint.

  • Excellent customer service skills with proven communication skills for dealing with the general public over the phone and in email correspondence.

  • Ability to answer incoming calls from the Public related to a variety of topics related to the EPA.

  • Call or Contact Center experience or switchboard experience is a strong plus.

  • Experience with Avaya phone system is a plus.

  • Ability to pass a government background investigation which requires Permanent Residency or US Citizenship.

Responsibilities:

  • Responds to customer inquiries and ensures prompt customer service to the public trying to access different areas of the EPA.

  • Utilizes Excel to capture notes on resolving phone calls.

  • Return voice mail messages left overnight in a prompt fashion.

We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law. The salary offered will depend on several factors including, but not limited to, relevant experience, skills, education, geographic location, internal equity, business needs, and other factors permitted by law. Posted pay ranges are a general guideline only and are not a guarantee of compensation or salary.

EEO Statement

ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.

Job Details

Job Family Administration

Job Function Records Management

Pay Type Salary

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