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Insurance Assistant Jobs in Worcester, MA (NOW HIRING)

Concord Central Dental Pllc

Dental Assistant

Concord, MA · On-site

$19.75 - $25.75/hr

Dental Assistant Duties and Responsibilities The Dental Assistant will be responsible for general ... Take billing and insurance details from patients * Advise patients on recommended oral hygiene

Concord Central Dental Pllc

Dental Assistant

Concord, MA · On-site

$19.75 - $25.75/hr

Dental Assistant Duties and Responsibilities The Dental Assistant will be responsible for general ... Take billing and insurance details from patients * Advise patients on recommended oral hygiene

CareOne

Recreation Assistant

Newton, MA

$16 - $19/hr

Job duties can include but are not limited to: 1. Plan, develop, organize, implement, and assist ... Critical Illness Insurance * Accident Insurance * Whole Life Insurance * Medicare Employee ...

CareOne

Recreation Assistant

Newton, MA

$16 - $19/hr

Job duties can include but are not limited to: 1. Plan, develop, organize, implement, and assist ... Critical Illness Insurance * Accident Insurance * Whole Life Insurance * Medicare Employee ...

CareOne

Recreation Assistant

Newton, MA · On-site

$16 - $19/hr

Job duties can include but are not limited to: 1. Plan, develop, organize, implement, and assist ... Critical Illness Insurance * Accident Insurance * Whole Life Insurance * Medicare Employee ...

CareOne

Recreation Assistant

Millbury, MA · On-site

$20.01/hr

Job duties can include but are not limited to: 1. Plan, develop, organize, implement, and assist ... Critical Illness Insurance * Accident Insurance * Whole Life Insurance * Medicare Employee ...

CareOne

Recreation Assistant

Newton, MA · On-site

$16 - $19/hr

Job duties can include but are not limited to: 1. Plan, develop, organize, implement, and assist ... Critical Illness Insurance * Accident Insurance * Whole Life Insurance * Medicare Employee ...

CareOne

Recreation Assistant

Millbury, MA

$20.01/hr

Job duties can include but are not limited to: 1. Plan, develop, organize, implement, and assist ... Critical Illness Insurance * Accident Insurance * Whole Life Insurance * Medicare Employee ...

CareOne

Recreation Assistant

Millbury, MA · On-site

$20.01/hr

Job duties can include but are not limited to: 1. Plan, develop, organize, implement, and assist ... Critical Illness Insurance * Accident Insurance * Whole Life Insurance * Medicare Employee ...

CareOne

Recreation Assistant

Newton, MA · On-site

$16 - $19/hr

Job duties can include but are not limited to: 1. Plan, develop, organize, implement, and assist ... Critical Illness Insurance * Accident Insurance * Whole Life Insurance * Medicare Employee ...

Az Dental Pllc

Dental Assistant

Putnam, CT · On-site

$25 - $29.50/hr

Dental insurance * Employee discounts * Free food & snacks * Free uniforms * Health insurance ... As a Dental Assistant, you will provide top-notch dental care that makes our patients feel like ...

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All JobsInsurance JobsInsurance Assistant JobsInsurance Assistant Jobs in Worcester, MA

Insurance Assistant information

See Worcester, MA salary details

$13

$20

$28

How much do insurance assistant jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for insurance assistant in Worcester, MA is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.98 per hour, depending on experience, location, and employer.

What Does an Insurance Assistant Do?

An insurance assistant performs administrative tasks for an insurance agent. Their job duties include handling customer phone calls, producing reports for the agent, reviewing insurance applications for accuracy, and helping customers file new claims. Qualifications for an insurance assistant typically include a high school diploma, although some employers may prefer post-secondary education. People in this administrative position are often gaining experience and skills to pursue a career as an insurance agent.

What is an insurance assistant?

An insurance assistant is a professional who supports insurance agents or brokers by handling administrative tasks, customer inquiries, policy processing, and data entry. They often use insurance software and need good communication skills to assist clients and ensure smooth operations within an insurance office.

What jobs pay 4000 a week without a degree?

An Insurance Assistant typically does not earn $4,000 weekly without specialized experience or certifications. High-paying roles that can reach this level without a degree include sales positions like real estate agents, certain skilled trades such as commercial pilots or electricians, and entrepreneurial ventures. These jobs often require strong skills, licenses, or certifications rather than formal degrees.

What is the role of an insurance assistant?

An insurance assistant supports insurance agents or companies by handling administrative tasks such as processing policies, managing client records, and assisting with claims. They often use insurance software and require good communication skills to coordinate between clients and providers.

What are Insurance Assistants?

Insurance Assistants are administrative professionals who support insurance agents, brokers, or underwriters in their daily tasks. Their responsibilities often include processing paperwork, answering client inquiries, handling claims documentation, updating records, and assisting with policy renewals. They play a vital role in ensuring that insurance operations run smoothly and efficiently, providing both customer service and organizational support. Insurance Assistants may work in various settings, such as insurance agencies, brokerages, or corporate insurance departments.

What are some common challenges faced by Insurance Assistants, and how can they be addressed?

Insurance Assistants often manage a high volume of administrative tasks, such as processing claims, handling client inquiries, and maintaining policy records, which can be challenging during peak periods. Effective time management and strong organizational skills are key to staying on top of deadlines and ensuring accuracy. Collaborating closely with underwriters, agents, and other team members also helps streamline workflows and resolve any complex issues quickly. Adopting digital tools and staying updated on industry regulations can further enhance efficiency and job satisfaction.

What is the difference between Insurance Assistant vs Insurance Agent?

AspectInsurance AssistantInsurance Agent
CredentialsTypically no licensing required, but some roles may need basic insurance knowledgeRequires state licensing and certification to sell insurance products
Work EnvironmentOffice setting, supporting insurance teams and handling administrative tasksClient-facing, sales-oriented, often working in the field or office
Employer & Industry UsageInsurance companies, brokerages, agenciesInsurance agencies, brokerages, independent agents
Common Search & ComparisonAdministrative support, customer service, insurance documentationSales, policy selling, client consultations

In summary, an Insurance Assistant primarily handles administrative and support tasks within insurance companies or agencies, often without licensing requirements. An Insurance Agent, on the other hand, is licensed to sell insurance policies directly to clients and focuses on sales and client relationships. Both roles are essential in the insurance industry but serve different functions.

What are the key skills and qualifications needed to thrive as an Insurance Assistant, and why are they important?

To thrive as an Insurance Assistant, you need strong organizational skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or relevant coursework. Familiarity with insurance management software, Microsoft Office Suite, and document processing systems is typically required. Excellent communication, customer service, and multitasking abilities set top performers apart. These skills ensure efficient processing of policies, accurate record-keeping, and effective support for agents and clients in a fast-paced environment.

Why do most insurance agents quit?

Insurance agents often leave the profession due to high competition, fluctuating income, and the pressure to meet sales targets. The job requires strong interpersonal skills, ongoing training, and resilience, which can lead to burnout and turnover.
More about Insurance Assistant jobs
What are the most commonly searched types of Insurance jobs in Worcester, MA? The most popular types of Insurance jobs in Worcester, MA are:
What are popular job titles related to Insurance Assistant jobs in Worcester, MA? For Insurance Assistant jobs in Worcester, MA, the most frequently searched job titles are:
What job categories do people searching Insurance Assistant jobs in Worcester, MA look for? The top searched job categories for Insurance Assistant jobs in Worcester, MA are:
What cities near Worcester, MA are hiring for Insurance Assistant jobs? Cities near Worcester, MA with the most Insurance Assistant job openings:
Insurance Assistant jobs near you
Senior Account Associate- Commercial Insurance (Remote)

Senior Account Associate- Commercial Insurance (Remote)

Insurance Office of America

Worcester, MA

Full-time

Medical, Retirement

Re-posted yesterday

Insurance Office Of America rating

8.9

Company rating: 8.9 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

44th of 281 rated insurance

Job description

Description

Job Description:

Title: Senior Account Associate - Commercial Lines 
Work Mode: Remote (Florida, Texas and Eastern Time Zone Only | Location/Supporting: Jupiter, FL| Book Focus:  General, Construction, Contractors
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations 

 
About the Role: Provide administrative and customer service support to the account team, Producer, and/or assigned group of accounts. Work under the general direction of an Account Manager (AM), Account Executive (AE), or Producer, ensuring production and quality standards are met while safeguarding against liability associated with errors and omissions. Independently resolve moderately complex customer service problems and manage small-sized accounts or those with the least complex needs. 

 
Key Responsibilities: 

  • Team Leadership: Assist in directing day-to-day activities and workflow of Team Support/Receptionist, Account Assistant, and/or Account Associate. 

  • Policy Management: Track policy expirations for existing clients, ensuring renewals are processed accurately and on time. 

  • Task Processing: Handle policy endorsements, audits, cancellations, reinstatements, lost policy releases, check requests, invoices, finance agreements, summaries of insurance, loss runs, MVRs, ID cards, certificates, binders, billing inaccuracies, and Agent of Record letters. 

  • New and Renewal Business Support: Conduct client research, gather underwriting information, perform loss run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance. 

  • Contract Review: Assist in reviewing contracts to ensure proper coverages are included. 

  • Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances. 

  • System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness. 

  • Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion. 

  • Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues. 

  • Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. 

  • Policy Compliance: Stay updated on company policies and procedures. 

  • Continuous Improvement: Seek and adopt best practices to improve individual and team performance. 

  • Champion IOA Values: Demonstrate integrity and leadership. 

Ideal Candidate Qualifications: 

  • 3+ years of customer service experience in the insurance industry 

  • Thorough knowledge of insurance brokerage and client needs 

  • Required active licensing, professional designation (CISR) preferred 

  • Strong analytical, problem-solving, and decision-making skills 

  • Exceptional customer service, communication, multitasking, and organizational skills 

  • Proficiency in MS Office (Outlook, Word, Excel) 

  • High School Diploma (or equivalent) 

 
What We Offer: 

  • Competitive salaries and bonus potential 

  • Company-paid health insurance 

  • Paid holidays, vacations, and sick time 

  • 401K with employer match 

  • Professional growth and career progression opportunities 

  • Respectful culture and work/family life balance 

  • Community service commitment 

  • Supportive teammates and a rewarding work environment 

 
What to Expect (Application Process): 

  • 30-Minute Phone Screen, Online Assessments, and Interview(s) 

Salary Range

The expected pay range for this position is 50-70K annually, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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