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Insurance Assistant Jobs in Worcester, MA (NOW HIRING)

Lone Star Careers

Remote Insurance Agent

Worcester, MA · Remote

$69K - $150K/yr

Remote Insurance Representative | Flexible Schedule | Commission Only This position offers flexible ... Present benefit programs and assist clients with enrollment * Build and maintain strong client ...

MAPFRE Insurance

Executive Assistant

Webster, MA · On-site

$68K - $80K/yr

Executive Assistant Date: Aug 21, 2026 Location: Webster, MA, US Company: MAPFRE Summary Provides ... As a global insurance leader with a strong local presence, we offer more than a job -- we provide a ...

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All JobsInsurance JobsInsurance Assistant JobsInsurance Assistant Jobs in Worcester, MA

Insurance Assistant information

See Worcester, MA salary details

$13

$20

$29

How much do insurance assistant jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for insurance assistant in Worcester, MA is $20.30, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $23.03 per hour, depending on experience, location, and employer.

What is an insurance assistant?

Insurance Assistants are administrative professionals who support insurance agents, brokers, or underwriters in their daily tasks. Their responsibilities often include processing paperwork, answering client inquiries, handling claims documentation, updating records, and assisting with policy renewals. They play a vital role in ensuring that insurance operations run smoothly and efficiently, providing both customer service and organizational support. Insurance Assistants may work in various settings, such as insurance agencies, brokerages, or corporate insurance departments.

What does an insurance assistant do?

An insurance assistant performs administrative tasks for an insurance agent. Their job duties include handling customer phone calls, producing reports for the agent, reviewing insurance applications for accuracy, and helping customers file new claims. Qualifications for an insurance assistant typically include a high school diploma, although some employers may prefer post-secondary education. People in this administrative position are often gaining experience and skills to pursue a career as an insurance agent.

What are the key skills and qualifications needed to thrive as an insurance assistant, and why are they important?

To thrive as an Insurance Assistant, you need strong organizational skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or relevant coursework. Familiarity with insurance management software, Microsoft Office Suite, and document processing systems is typically required. Excellent communication, customer service, and multitasking abilities set top performers apart. These skills ensure efficient processing of policies, accurate record-keeping, and effective support for agents and clients in a fast-paced environment.

What are some common challenges faced by insurance assistants, and how can they be addressed?

Insurance Assistants often manage a high volume of administrative tasks, such as processing claims, handling client inquiries, and maintaining policy records, which can be challenging during peak periods. Effective time management and strong organizational skills are key to staying on top of deadlines and ensuring accuracy. Collaborating closely with underwriters, agents, and other team members also helps streamline workflows and resolve any complex issues quickly. Adopting digital tools and staying updated on industry regulations can further enhance efficiency and job satisfaction.

What is the difference between Insurance Assistant vs Insurance Agent?

AspectInsurance AssistantInsurance Agent
CredentialsTypically no licensing required, but some roles may need basic insurance knowledgeRequires state licensing and certification to sell insurance products
Work EnvironmentOffice setting, supporting insurance teams and handling administrative tasksClient-facing, sales-oriented, often working in the field or office
Employer & Industry UsageInsurance companies, brokerages, agenciesInsurance agencies, brokerages, independent agents
Common Search & ComparisonAdministrative support, customer service, insurance documentationSales, policy selling, client consultations

In summary, an Insurance Assistant primarily handles administrative and support tasks within insurance companies or agencies, often without licensing requirements. An Insurance Agent, on the other hand, is licensed to sell insurance policies directly to clients and focuses on sales and client relationships. Both roles are essential in the insurance industry but serve different functions.

More about Insurance Assistant jobs

What are the most commonly searched types of Insurance jobs in Worcester, MA?

The most popular types of Insurance jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Insurance Assistant jobs?

Cities near Worcester, MA with the most Insurance Assistant job openings:

Insurance Assistant jobs near you
Infographic showing various Insurance Assistant job openings in Worcester, MA as of September 2026, with employment types broken down into 81% Full Time, 12% Part Time, 2% Temporary, and 5% Contract. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $42,220 per year, or $20.3 per hour.

Entry-Level Insurance Agent / Broker

Marlborough, MA • On-site

Stephen W. Gersh Insurance Agency, Inc.
1 - 10 employees
Learn more about Stephen W. Gersh Insurance Agency, Inc.external

$50K/yr

Full-time

Medical, Retirement, PTO

Re-posted 12 days ago

Job description

Entry-Level Insurance Agent / Broker

Location: Marlborough, MA
Job Type: Full-Time
Compensation: Base Salary + Bonuses

About Us

Stephen W. Gersh Insurance Agency, Inc. is a growing insurance agency dedicated to helping individuals, families, and businesses protect what matters most. We provide personalized insurance solutions and exceptional customer service while creating rewarding career opportunities for our team members.

We are seeking motivated, goal-oriented individuals to join our team as Entry-Level Insurance Agents/Brokers. No prior insurance experience is required—we provide comprehensive training, licensing support, and ongoing mentorship to help you build a successful career.

What You'll Do

  • Build relationships with prospective and existing clients
  • Identify clients' insurance needs and recommend appropriate coverage options
  • Generate leads through referrals, networking, and marketing initiatives
  • Educate clients on insurance products and policy benefits
  • Prepare quotes and assist clients throughout the application process
  • Maintain accurate client records and follow-up communications
  • Provide exceptional customer service and policy support

What We're Looking For

Required Qualifications

  • High school diploma or equivalent
  • Bilingual English/Portuguese or Spanish
  • Strong communication and interpersonal skills
  • Positive attitude and willingness to learn
  • Self-motivated with a strong work ethic
  • Basic computer proficiency
  • Ability to work independently and as part of a team

Preferred Qualifications

  • Customer service, retail, hospitality, or sales experience
  • Existing insurance license (not required)

What We Offer

  • Paid training and mentorship
  • Assistance obtaining insurance licensing (if needed)
  • Competitive compensation structure
  • Career growth and advancement opportunities
  • Health, dental, and retirement benefits (if applicable)
  • Supportive and team-oriented work environment

Ideal Candidate

This role is perfect for someone looking to start a professional career in sales, financial services, or insurance. If you enjoy helping people, building relationships, and being rewarded for your performance, we'd love to hear from you.

How to Apply

Submit your resume along with a brief description of why you're interested in a career in insurance. Qualified candidates will be contacted for an interview.

Stephen W. Gersh Insurance Agency, Inc.] is an Equal Opportunity Employer.