Insurance Account Manager Jobs in Layton, UT (NOW HIRING)

Job Description:Commercial Insurance Account ManagerBook Focus: TransportationPlease note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locationsAbout the Role: We are seeking insurance professionals with 5 years of commercial insurance experience, an active P&C license, and commercial transportation / trucking experience, for current and future opportunities within our Account Management career path based on experience and licensing.Provide administrative, technical, and customer service support to the account team and assigned clients. This role ensures accurate policy processing, supports new and renewal business, and maintains high service standards while minimizing risk exposure.The scope, autonomy, and complexity of responsibilities increase by level, ranging from task execution (Account Associate) to independent account management and technical advisory (Account Manager Associate).Core Responsibilities (All Levels)Client Service & SupportDeliver proactive, responsive service to clients and internal teamsCommunicate workload status and resolve service requests efficientlySupport strong client and team relationshipsPolicy AdministrationProcess endorsements, audits, cancellations, reinstatementsManage certificates, ID cards, binders, invoices, and related documentsSupport policy issuance and documentation accuracyBusiness & Renewal SupportAssist or lead new and renewal business processesPrepare submissions and proposalsGather underwriting information and documentationSystems & Workflow ManagementMaintain accurate client and policy data in systemsMonitor activities and ensure timely task completionBilling & ComplianceResolve billing discrepancies and support collectionsEnsure adherence to policies and minimize errors & omissions exposureLevel DifferentiationAccount Associate (AA) (Non-Exempt)– FoundationalExecutes transactional and administrative tasksSupports workflows under close supervisionAssists with submissions and policy processingFocused on accuracy, timeliness, and task completionSenior Account Associate (SAA) (Non-Exempt)– IntermediateIndependently manage small or low-complexity accountsTracks renewals and ensures timely processingPerforms underwriting preparation and loss run analysisEvaluates and negotiates coverage/pricingPrepares proposals and binds coverageProvides guidance to junior staffAccount Manager Associate (AMA) (Exempt) – AdvancedOperates with minimal supervision and increased autonomyManages full customer service lifecycle (billing, claims, coverage)Leads renewal strategy, negotiation, and executionPerforms in-depth coverage analysis and advisory supportHandles more complex accounts and escalationsDemonstrates advanced technical expertise and leadershipDifferences SummaryAccount Associate: Task-driven, execution-focused, entry-level supportSenior Account Associate: Independent contributor, analytical, manages smaller accountsAccount Manager Associate: Advanced expertise, owns client experience, near Account Manager levelWhat We Offer:Competitive salaries and bonus potentialCompany-paid health insurancePaid holidays, vacations, and sick time401K with employer matchProfessional growth and career progression opportunitiesRespectful culture and work/family life balanceCommunity service commitmentSupportive teammates and a rewarding work environmentWhat to Expect (Application Process):30-Minute Phone Screen, Online Assessments, and Interview(s)Salary RangeThe expected pay range for this position is $70,000.00 - $90,000.00 annually, depending on role, experience, relevant skills, and geographic location.Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr