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Insurance Account Manager Jobs in Kitchener Waterloo, ON

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Account Manager

Kitchener, ON · On-site +1

CA$78K - CA$90K/yr

Account Manager Remote (Canada) | Hybrid Available - Kitchener, ON Reports to: Director, Customer ... Our easy-to-use software platform enables thousands of restoration contractors and insurance ...

Quadbridge

Account Manager

Kitchener, ON · On-site

Account Manager Who We Are: Quadbridge is a fast-growing North American IT solutions provider ... Comprehensive Coverage - A complete health, dental, life and LTD insurance plan * Top-Tier ...

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Insurance Account Manager information

What is an insurance account manager?

The responsibilities of an insurance account manager revolve around the customer service aspect of insurance. You work with customers and clients to develop an ongoing relationship enabling future sales. You may also advise customers about policy changes and assist with claims. Your duties include answering customer inquiries about coverages and premiums. You also liaise with insurance providers and other members of the customer service team to make sure that your customers are getting adequate service and access to competitively priced insurance products.

What are the key skills and qualifications needed to thrive as an insurance account manager, and why are they important?

To thrive as an Insurance Account Manager, you need a solid understanding of insurance products, risk assessment, and customer relationship management, often supported by a relevant degree and state licensure. Familiarity with CRM software, policy management systems, and industry-specific tools like Applied Epic or Vertafore is typically required. Exceptional communication, negotiation, and organizational skills help build client trust and manage multiple accounts efficiently. These competencies are vital for delivering tailored insurance solutions, maintaining client satisfaction, and achieving sales targets in a competitive industry.

How does an insurance account manager typically collaborate with other departments to meet client needs?

Insurance Account Managers frequently work cross-functionally, coordinating with underwriting, claims, and customer service teams to ensure clients receive tailored coverage and smooth service. They act as the primary point of contact for clients, but rely on underwriters for policy approvals and claims adjusters for resolving issues. Strong communication and organizational skills are essential for managing client expectations and keeping all parties aligned. This collaborative approach helps to build client trust and ensures a high level of service.

What is the difference between Insurance Account Manager vs Insurance Underwriter?

AspectInsurance Account ManagerInsurance Underwriter
CredentialsLicenses, industry certifications (e.g., CPCU)Licenses, industry certifications (e.g., CPCU)
Work EnvironmentClient-facing, sales, customer serviceAnalytical, risk assessment, decision-making
Employer & Industry UsageInsurance agencies, brokerages, carriersInsurance companies, underwriting firms
Common Search & ComparisonYesYes

Insurance Account Managers focus on managing client relationships, sales, and policy servicing, while Insurance Underwriters evaluate risks and determine policy terms. Both roles require industry licenses and certifications, often work within insurance companies or agencies, and are frequently compared by job seekers in the insurance industry.

How much does an insurance account manager get paid?

Insurance account managers typically earn a median annual salary of around $50,000 to $70,000, depending on experience, location, and the size of the employer. Salaries can increase with certifications, advanced skills, and years of experience in the field.

What does an insurance account manager do for an insurance company?

An insurance account manager oversees client accounts, manages policy renewals, and provides customer service to ensure client satisfaction. They coordinate with underwriters, handle claims, and may use CRM software to track client information. Strong communication and organizational skills are essential for success in this role.
More about Insurance Account Manager jobs

What cities near Kitchener Waterloo, ON are hiring for Insurance Account Manager jobs?

Cities near Kitchener Waterloo, ON with the most Insurance Account Manager job openings:

Insurance Account Manager jobs near you
Infographic showing various Insurance Account Manager job openings in Kitchener Waterloo, ON as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution.

Account Manager Desjardins Insurance

Todd O'Donnell Insurance Agency

Cambridge, ON • On-site

CA$44K - CA$90K/yr

Full-time

Medical, Dental, PTO

Re-posted 7 days ago

Job description

Benefits:
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Dental insurance
  • Paid time off
  • Training & development

Insurance Representative - Desjardins Agent Team Member

Location: Cambridge ON

Type: Full Time Career

Overview: 

 
Are you a self-driven, energetic and passionate individual that is looking for a challenge? Interested in owning your own business and being your own BOSS one day? A Desjardins Agent is seeking a qualified professional to join their winning team for the role of Insurance Account Manager- Desjardins Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential. Join a Team that is in the Top 1% in the company. 
 
Responsibilities: 

• Provide Home, Auto, and Life Insurance Solutions for our clients.
- Develop and maintain relationships with local car dealers, real estate agents, mortgage brokers and lawyers.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, claim submissions, and billing clarification.
• Work with the agent to establish and meet marketing goals.
 
What will make you SUCCESSFUL: 

• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Customer Service experience (retail, hotel, resort, restaurant, conference centre)
• Successful track record of meeting sales goals/quotas preferred 
• Excellent interpersonal skills 
• Excellent communication skills - written, verbal and listening
 • Proactive in problem solving
 • Ability to multi-task
 • presentation skills are preferred
• Time management skills
• OTL & LLQP (preferred/must be able to obtain)

Total Compensation Range (Salary, Commission & Bonus): $44,000 Base plus commission (on target $60K-$90K)
  • Salary (Sales Team)
  • Uncapped Commission
  • Annual Bonus (subject to office qualification)
  • Monthly/Quarterly Team Promotions and Bonus will be available
  • 3 weeks vacation
  • Health and Dental Benefits (after 3 months)
  • RRSP match program
  • Technology (laptop)
  • Potential for total compensation over 6 figures
*** If interested, please include a cover letter letting us know why we want YOU!***


 This position is with a Desjardins independent contractor agent in Canada, not with Desjardins Insurance Companies.