ZipRecruiter

Log In

1

Inside Account Manager Jobs in Silver Spring, MD

Kion

Technical Account Manager

Baltimore, MD · On-site

$118 - $128/hr

As a Technical Account Manager at Kion, you are the primary technical advisor and technical ... Time-to-value: new accounts reach first measurable value inside 90 days * Technical health score of ...

New

Atlassian

Account Manager, Public Sector

Washington, DC · On-site +1

Zone A : $134,100 - $175,075 Zone B : $120,600 - $157,450 Zone C : $111,600 - $145,700 Qualifications * 5+ years in account management, inside sales, or customer success across Department of Defense ...

KION Kinderopvang

Technical Account Manager

Baltimore, MD · On-site

$118 - $128/hr

As a Technical Account Manager at Kion, you are the primary technical advisor and technical ... Time-to-value: new accounts reach first measurable value inside 90 days * Technical health score of ...

New

Atlassian

Account Manager, Public Sector

Washington, DC · On-site

Zone A : $134,100 - $175,075 Zone B : $120,600 - $157,450 Zone C : $111,600 - $145,700 * 5+ years in account management, inside sales, or customer success across Department of Defense / Intelligence ...

Kazi Inc

Be Seen First

Sales Account Manager | Weekly Pay

Sterling, VA · On-site

As an Inside Sales Account Manager at Kazi Inc., you will play a critical role in driving our sales growth and building strong relationships with our clients. You will be responsible for managing a ...

Kazi Inc

Be Seen First

Sales Account Manager | Weekly Pay

Sterling, VA · On-site

As an Inside Sales Account Manager at Kazi Inc., you will play a critical role in driving our sales growth and building strong relationships with our clients. You will be responsible for managing a ...

Connection

Account Manager - Federal Sales

Rockville, MD · On-site

$50K - $75K/yr

If a customer is looking for a better way to manage their warehouse inventory, equip their ... inside sales strategies. The AM brings a working knowledge of Microsoft Office Suite with the ...

previous page

Showing results 41-60

All JobsInside Account JobsInside Account Manager JobsInside Account Manager Jobs in Silver Spring, MD

Inside Account Manager information

See Silver Spring, MD salary details

$34.1K

$61.3K

$97.2K

How much do inside account manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for inside account manager in Silver Spring, MD is $61,294.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,600.00 and $67,700.00 per year, depending on experience, location, and employer.

What is an inside account manager?

An Inside Account Manager is a sales professional who manages client accounts from within the office rather than meeting clients face-to-face. They are responsible for building and maintaining relationships with customers, identifying their needs, and offering solutions or products that fit those needs. Inside Account Managers often use phone calls, emails, and virtual meetings to communicate with clients, handle inquiries, and close sales. Their goal is to increase customer satisfaction and drive revenue growth for their company.

How does an inside account manager typically collaborate with outside sales teams to achieve sales targets?

Inside Account Managers often work closely with outside sales representatives to coordinate strategies and ensure a seamless customer experience. While inside managers handle remote communications, follow-ups, and account maintenance, they regularly share insights and leads with their field counterparts. This collaboration helps align goals, prevents overlaps, and maximizes opportunities for upselling or cross-selling. Effective teamwork and regular communication between the two roles are key to meeting shared revenue goals and building strong client relationships.

What are the key skills and qualifications needed to thrive as an inside account manager, and why are they important?

To thrive as an Inside Account Manager, you need strong sales acumen, relationship management skills, and a background in business or a related field. Proficiency with CRM systems like Salesforce, sales enablement tools, and sometimes industry-specific certifications are commonly required. Exceptional communication, problem-solving, and organizational skills help build client trust and manage multiple accounts efficiently. These abilities are crucial for driving revenue growth, maintaining client satisfaction, and achieving sales targets in a competitive environment.

What is the difference between Inside Account Manager vs Customer Success Manager?

AspectInside Account ManagerCustomer Success Manager
Primary FocusManaging existing client accounts, upselling, and retentionEnsuring customer satisfaction, onboarding, and long-term success
Work EnvironmentOffice-based, client communication via phone/emailOffice or remote, proactive engagement with clients
Required CredentialsSales or account management experience, communication skillsCustomer service background, relationship management skills
Industry UsageCommon in SaaS, tech, and B2B salesPrevalent in SaaS, tech, and service industries

While both roles focus on client relationships, the Inside Account Manager primarily handles account growth and retention through sales activities, whereas the Customer Success Manager emphasizes customer satisfaction and long-term success. Both roles require strong communication skills and industry knowledge, but their core objectives differ slightly.

How much does an inside account manager get paid?

An inside account manager typically earns between $50,000 and $80,000 annually, with compensation varying based on experience, industry, and location. Many roles also include commissions or bonuses tied to sales performance, and some positions may offer benefits such as health insurance and paid time off.

What are the most commonly searched types of Inside Account jobs in Silver Spring, MD?

The most popular types of Inside Account jobs in Silver Spring, MD are:

What are popular job titles related to Inside Account Manager jobs in Silver Spring, MD?

For Inside Account Manager jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Inside Account Manager jobs in Silver Spring, MD look for?

The top searched job categories for Inside Account Manager jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Inside Account Manager jobs?

Cities near Silver Spring, MD with the most Inside Account Manager job openings:

Inside Account Manager jobs near you
Infographic showing various Inside Account Manager job openings in Silver Spring, MD as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $61,294 per year, or $29.5 per hour.

Technical Account Manager

Kion

Baltimore, MD • On-site

$118 - $128/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

Job description

As a Technical Account Manager at Kion, you are the primary technical advisor and technical relationship owner for a dedicated portfolio of customers, partnering with the CSM (who orchestrates the account) and the AE (who owns the commercial motion). Your north star is Kion's core value: Turning Customers into Fans .

You will run structured, tiered engagement cadences, serve as the connective tissue between customers and Kion's Engineering, Product, and Support teams, and own the technical side of the customer lifecycle from onboarding through renewal. Your customers will span enterprise commercial accounts (life sciences, tech, higher education) and government/defense accounts. Success looks like customers who renew, expand, and advocate for Kion because they trust your technical guidance and feel that you genuinely own their outcomes. You’ll also be joining at an exciting moment: the broader Customer Success team is refining how it works, so you can expect aspects of this role to keep evolving as those improvements take shape.

YOUR DAY-TO-DAY:
  • Own a named portfolio of 8–10 strategic (Tier 1–2) accounts plus a pooled set of ~8 mid-tier accounts (≈15–18 total), and serve as their primary point of contact for all platform and technical matters
  • Lead onboarding for new accounts in your book to a 90-day time-to-value standard — onboarding is the first renewal activity, not a support task
  • Run tiered customer syncs: monthly technical check-ins with strategic accounts, 6–8 week check-ins with named growth accounts, and quarterly proactive outreach to the pooled book — with structured agendas sent ahead, notes, tracked action items, and a written recap within two business days
  • Advise customers on platform upgrades: timing, release notes highlights, known issues, and coordinating phased rollouts from sandbox to non-prod to production
  • Troubleshoot and own customer platform issues end-to-end, including compliance dashboard configuration, spend reporting gaps, permissions, integrations, and enforcement policy behavior
  • Guide customers on cloud governance and FinOps best practices: budget-to-actuals analysis, cost anomaly investigation, multi-cloud spend visibility, and rightsizing guidance
  • Drive adoption of new platform features and capabilities, including AI-assisted tooling, through demos, working sessions, and proactive outreach
  • Maintain accurate, current account health tracking in CRM within 48 hours of every meaningful interaction: open items, sentiment, risk flags, and next steps
  • Host the weekly customer office-hours rotation; answer customer questions within one business day (strategic accounts) or two (pooled book); act on health triggers — e.g., a >30% usage decline — within one week
  • Co-present quarterly business reviews (Kion Objective Reviews / KORs) for strategic accounts with the CSM — owning the adoption story and roadmap segment — and deliver semi-annual executive business reviews, annual health reviews, and quarterly written usage & value reports for mid-tier accounts
  • Serve as the bridge between customers and Kion's Support team, ensuring tickets are scoped correctly, prioritized appropriately, and moving; escalating when they are not
  • Represent customer bug reports and feature requests in internal cross-functional reviews, with context on business impact and urgency
  • Attend and contribute to internal rhythms: weekly CSM+TAM standup, monthly Tier 1 account reviews (with CSM and AE), weekly TAM Sync, Support Team Sync, Bug and Feature Review, Sprint Demos, and monthly Product leadership syncs
  • Partner with Account Executives on renewal cycles, expansion opportunities, and Professional Service SOWs
  • Contribute to the Kion Success Center knowledge base when documentation gaps are identified based on recurring customer questions
  • Engage customers in the Kion community Slack (Cloudunity) with release updates, answers, and discussions
HOW YOU'LL BE MEASURED:
  • Time-to-value: new accounts reach first measurable value inside 90 days
  • Technical health score of your book, and health-trigger response time
  • On-time delivery of prescribed touchpoints: check-ins, EBRs, health reviews, and usage reports
  • Critical-issue resolution time and escalation quality
  • Renewal outcomes on your book, in partnership with the AE — the adoption story you supply feeds every value recap
WHAT WE ARE EXPECTING FROM YOU (I.E., THE QUALIFICATIONS YOU MUST HAVE):
  • 4–8 years in technical consulting, solutions engineering, implementation, or professional services (or equivalent customer-facing technical depth)
  • Relationship-first mindset: you build genuine trust through consistent follow-through, technical credibility, and treating customer problems as your own
  • Technical fluency in cloud infrastructure: AWS, Azure, GCP, IAM, multi-account governance, compliance frameworks (NIST, CIS, FedRAMP), and cloud cost management concepts
  • Exceptional written and verbal communication skills; you calibrate your message to the audience, from cloud engineer to executive sponsor
  • Strong organizational skills; you manage a complex, multi-account book without letting commitments slip or customers wonder where things stand
  • Comfort with change; you stay effective (and keep customers steady) while team processes and engagement models are being refined
  • Ability to interpret platform data and metrics to diagnose issues, identify adoption gaps, and drive decision-making
  • Experience navigating government customer environments — procurement, ATO/compliance processes, classification constraints — and self-hosted or customer-hosted (non-SaaS) deployments
  • Bachelor's degree in a relevant field or equivalent practical experience
WISH LIST (nice-to-haves):
  • Experience with cloud governance, FinOps, or cost management platforms
  • Familiarity with compliance standards: NIST 800-53, CIS Benchmarks, FedRAMP, CMMC
  • Familiarity with infrastructure-as-code tools (Terraform, CloudFormation)
  • Experience with customer success platforms or support ticketing systems
  • Experience using or demonstrating AI-assisted tooling in a customer-facing context
WHAT WE WILL PROVIDE IN RETURN:
  • Kion is a remote-first company. We offer a 100% remote work schedule (US only)!
  • Excellent compensation and outstanding benefits, including medical, dental and vision!
  • 3% of direct compensation contribution to your 401(k) (no match required).
  • Unlimited PTO to allow staff to spend time with friends and family.
  • Regular virtual engagementsto better connect with co-workers and talk about life outside of work.
  • A small-team collaborative environment that fosters communication and innovation.
ABOUT KION

Kion is revolutionizing CloudOps and FinOps. We offer a unified approach, delivering multicloud, multi-org, and multi-account visibility and controls, empowering organizations to effectively manage their complex cloud environments from a single, centralized platform. At Kion, you’ll join a team that values collaboration, creativity, and building products that make a real impact for customers across industries.

We’re a fast-growing, Series A startup and we believe employees are our most precious resource. While we’re headquartered outside Baltimore, MD and Washington DC,we are committed to a 100% remote-first workforce. In addition, Kion offers excellent compensation and outstanding benefits!

If you're passionate about using your expert skills to bring transformational change to a customer’s cloud journey, you'd be a great addition to our team!

The pay range for this role is:

118,000 - 128,000 USD per year (Remote (United States))

#J-18808-Ljbffr

Apply