End User Engineer
Mckinney, TX · On-site
... INKY, Proofpoint, Cisco Umbrella, and Mimecast. • Troubleshoot complex technical issues and perform thorough Root Cause Analysis (RCA), especially in areas related to email filtering, phishing ...
End User Engineer
Mckinney, TX · On-site
... INKY, Proofpoint, Cisco Umbrella, and Mimecast. • Troubleshoot complex technical issues and perform thorough Root Cause Analysis (RCA), especially in areas related to email filtering, phishing ...
... Inky, Mimecast, Defender) • Administer and maintain end-user accounts, permissions, and access rights (e.g., password resets, new user/workstation setups) • Set up, install, and troubleshoot ...
... Inky, Mimecast, Defender) • Administer and maintain end-user accounts, permissions, and access rights (e.g., password resets, new user/workstation setups) • Set up, install, and troubleshoot ...
$72K - $78K/yr
Our concepts Include Yesterday's Creekside Tavern, Right Turn Liquors and Inky's Taqueria (Coming this Summer!) Seasonal Position (April-October) Seasonal Compensation : Weekly Salary $1400-$1500 BOE ...
$72K - $78K/yr
Our concepts Include Yesterday's Creekside Tavern, Right Turn Liquors and Inky's Taqueria (Coming this Summer!) Seasonal Position (April-October) Seasonal Compensation : Weekly Salary $1400-$1500 BOE ...
Service Desk Engineer
Bloomington, IL · On-site
Support various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast, Defender) * Administer and maintain end-user accounts, permissions, and access rights (e.g., password ...
Service Desk Engineer
Bloomington, IL · On-site
Support various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast, Defender) * Administer and maintain end-user accounts, permissions, and access rights (e.g., password ...
Service Coordinator (Dispatcher / Triage)
Lake In The Hills, IL · On-site
$55K/yr
... Inky Premier L2 Support / Escalation with Kaseya / Datto HPE / Aruba VMware Hyper-V WatchGuard Microsoft Windows Server Mailhardener Lenovo Authorized Sales and Service Partner Benefits Flex-Time ...
Quick apply
Service Coordinator (Dispatcher / Triage)
Lake In The Hills, IL · On-site
$55K/yr
... Inky Premier L2 Support / Escalation with Kaseya / Datto HPE / Aruba VMware Hyper-V WatchGuard Microsoft Windows Server Mailhardener Lenovo Authorized Sales and Service Partner Benefits Flex-Time ...
Support various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast, Defender) * Administer and maintain end-user accounts, permissions, and access rights (e.g., password ...
Support various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast, Defender) * Administer and maintain end-user accounts, permissions, and access rights (e.g., password ...
Service Desk Engineer
Louisville, KY · On-site
Support various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast, Defender) * Administer and maintain end-user accounts, permissions, and access rights (e.g., password ...
Quick apply
Service Desk Engineer
Louisville, KY · On-site
Support various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast, Defender) * Administer and maintain end-user accounts, permissions, and access rights (e.g., password ...
$72K - $78K/yr
Our concepts Include Yesterday's Creekside Tavern, Right Turn Liquors and Inky's Taqueria (Coming this Summer!) Seasonal Position (April-October) Seasonal Compensation : Weekly Salary $1400-$1500 BOE ...
$72K - $78K/yr
Our concepts Include Yesterday's Creekside Tavern, Right Turn Liquors and Inky's Taqueria (Coming this Summer!) Seasonal Position (April-October) Seasonal Compensation : Weekly Salary $1400-$1500 BOE ...
Support various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast, Defender) * Administer and maintain end-user accounts, permissions, and access rights (e.g., password ...
Quick apply
Support various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast, Defender) * Administer and maintain end-user accounts, permissions, and access rights (e.g., password ...
Service Desk Engineer
Champaign, IL · On-site
Support various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast, Defender) * Administer and maintain end-user accounts, permissions, and access rights (e.g., password ...
Service Desk Engineer
Champaign, IL · On-site
Support various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast, Defender) * Administer and maintain end-user accounts, permissions, and access rights (e.g., password ...
Service Coordinator (Dispatcher / Triage)
Lake In The Hills, IL · On-site
$55K/yr
... Inky Premier L2 Support / Escalation with Kaseya / Datto HPE / Aruba VMware Hyper-V WatchGuard Microsoft Windows Server Mailhardener Lenovo Authorized Sales and Service Partner Benefits Flex-Time ...
Quick apply
Service Coordinator (Dispatcher / Triage)
Lake In The Hills, IL · On-site
$55K/yr
... Inky Premier L2 Support / Escalation with Kaseya / Datto HPE / Aruba VMware Hyper-V WatchGuard Microsoft Windows Server Mailhardener Lenovo Authorized Sales and Service Partner Benefits Flex-Time ...
Support various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast, Defender) * Administer and maintain end-user accounts, permissions, and access rights (e.g., password ...
Support various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast, Defender) * Administer and maintain end-user accounts, permissions, and access rights (e.g., password ...
Service Desk Engineer
Bloomington, IL · On-site
Support various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast, Defender) * Administer and maintain end-user accounts, permissions, and access rights (e.g., password ...
Quick apply
Service Desk Engineer
Bloomington, IL · On-site
Support various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast, Defender) * Administer and maintain end-user accounts, permissions, and access rights (e.g., password ...
Support various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast, Defender) * Administer and maintain end-user accounts, permissions, and access rights (e.g., password ...
Support various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast, Defender) * Administer and maintain end-user accounts, permissions, and access rights (e.g., password ...
Service Desk Engineer
Champaign, IL · On-site
Support various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast, Defender) * Administer and maintain end-user accounts, permissions, and access rights (e.g., password ...
Service Desk Engineer
Champaign, IL · On-site
Support various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast, Defender) * Administer and maintain end-user accounts, permissions, and access rights (e.g., password ...
Service Desk Engineer
Bloomington, IL · On-site
Support various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast, Defender) * Administer and maintain end-user accounts, permissions, and access rights (e.g., password ...
Service Desk Engineer
Bloomington, IL · On-site
Support various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast, Defender) * Administer and maintain end-user accounts, permissions, and access rights (e.g., password ...
Service Desk Engineer
Champaign, IL · On-site
Support various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast, Defender) * Administer and maintain end-user accounts, permissions, and access rights (e.g., password ...
Quick apply
Service Desk Engineer
Champaign, IL · On-site
Support various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast, Defender) * Administer and maintain end-user accounts, permissions, and access rights (e.g., password ...
Support various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast, Defender) * Administer and maintain end-user accounts, permissions, and access rights (e.g., password ...
Support various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast, Defender) * Administer and maintain end-user accounts, permissions, and access rights (e.g., password ...
Service Desk Engineer
Jefferson City, MO · On-site
Support various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast, Defender) * Administer and maintain end-user accounts, permissions, and access rights (e.g., password ...
Service Desk Engineer
Jefferson City, MO · On-site
Support various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast, Defender) * Administer and maintain end-user accounts, permissions, and access rights (e.g., password ...
Service Desk Engineer
Jefferson City, MO · On-site
Support various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast, Defender) * Administer and maintain end-user accounts, permissions, and access rights (e.g., password ...
Quick apply
Service Desk Engineer
Jefferson City, MO · On-site
Support various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast, Defender) * Administer and maintain end-user accounts, permissions, and access rights (e.g., password ...
Inky information
What is an Inky?
Inky jobs typically refer to roles at Inky, a company specializing in email security solutions. Employees at Inky work on developing, managing, and supporting anti-phishing technologies that help organizations protect against email-based threats. Positions range from software engineering and product management to sales, marketing, and customer support. Working at Inky often involves collaborating with cybersecurity experts and leveraging cutting-edge technology to stay ahead of evolving security risks.
What are the key skills and qualifications needed to thrive as an Ink technician?
To thrive as an Ink Technician, you need a solid understanding of color theory, ink formulation, and printing processes, usually supported by experience in a print production environment. Familiarity with ink mixing equipment, quality control systems, and safety procedures is typically required. Attention to detail, problem-solving skills, and effective communication help technicians manage color consistency and collaborate with press operators. These competencies are crucial to ensuring high-quality print output and minimizing production errors.
What is the difference between Inky vs Graphic Designer?
| Aspect | Inky | Graphic Designer |
|---|---|---|
| Required Credentials | Basic knowledge of email design, HTML/CSS skills | Design degree or certification, proficiency in Adobe Creative Suite |
| Work Environment | Marketing teams, email campaign settings | Design agencies, corporate marketing departments |
| Industry Usage | Specialized in email marketing | Broader design projects including print and digital |
| Common Search/Comparison | Inky vs Graphic Designer |
Inky is a specialized tool focused on creating email templates with basic coding skills, while a Graphic Designer has a broader skill set for various visual projects. Both roles involve design but differ in scope, credentials, and work environment.
What are some common challenges faced by Inky support specialists when assisting clients with email security solutions?
Inky support specialists often encounter challenges such as troubleshooting complex email security issues that vary widely across different client environments. They must quickly diagnose problems related to phishing detection, integration with various email platforms, and user training on best practices. Effective communication skills are essential, as specialists frequently collaborate with both technical and non-technical users to resolve concerns efficiently. Additionally, staying updated with evolving email threats is crucial in providing proactive support and maintaining client trust.
More about Inky jobs
What job categories do people searching Inky jobs look for? The top searched job categories for Inky jobs are:
Job description
About the role
• Communicate effectively with clients to understand their technology needs and provide tailored recommendations.
• Lead the implementation, configuration, and ongoing support of email and web security platforms including INKY, Proofpoint, Cisco Umbrella, and Mimecast.
• Troubleshoot complex technical issues and perform thorough Root Cause Analysis (RCA), especially in areas related to email filtering, phishing protection, and secure web access.
• Solve complex technical problems and support junior team members through mentorship and knowledge sharing.
• Work within a ticketing system, ensuring timely and high-quality updates to clients and internal teams.
• Lead system deployments independently or collaboratively with team members.
• Document all completed work and train support staff on client-specific systems and configurations, including security platform usage and incident response procedures.
What you'll do
• Self-starter with the ability to resolve issues end-to-end with minimal supervision, including RCA and actionable recommendations.
• Proven hands-on experience with desktop support; comfortable handling escalations for advanced desktop issues.
• Demonstrated experience in configuring and supporting email and web security platforms such as INKY, Proofpoint, Umbrella, and Mimecast.
• Ability to analyze and respond to email threats, phishing attempts, and web filtering issues using the above platforms.
• Excellent communication skills in both writing and speaking; confident when working with clients, internal teams, and external vendors.
• Willingness to participate in on-call rotations and respond to escalations from systems engineers and team leads.
• Flexibility to work extended hours or weekends for client implementations, upgrades, or critical projects.
• Strong team collaboration skills; expected to share knowledge and work transparently with peers.
• Capable of producing detailed technical documentation for new processes, implementations, and project work.
Qualifications
Required:
• Minimum 5 years of IT support experience, including time spent in a Managed Service Provider (MSP) environment handling diverse technical challenges across different client setups.
• Expert-level knowledge of Microsoft 365: security, administration, deployment, and migration.
• Strong skills in Microsoft Windows, macOS, Microsoft Entra ID, Intune, Exchange, Defender, and endpoint protection.
• Solid understanding of Azure infrastructure: cost optimization, performance, security, and Azure Landing Zones.
• Proficiency in Intune MDM: policy creation, device enrollment, and management.
• SharePoint administration and migration strategy knowledge.
• Experience with DNS, DHCP, Active Directory, and Group Policy.
• Knowledge of email and security tools (Umbrella 365, INKY, Proofpoint) and email protocols (SPF, DMARC, DKIM).
• Skilled in patching, software packaging, and modern device setup methods.
Preferred:
• Experience in regulated environments (SOC2, HIPAA, HiTrust).
• Automation experience with tools like Chef, Puppet, Ansible, or Salt.
• Microsoft Azure certifications.
About Netrio
Netrio is a leading MSP in North America, specializing in IT solutions for mid-market to enterprise customers. We serve over 1,000 clients across industries with services including managed IT, cybersecurity, cloud, connectivity, voice, and custom application development.
About Netrio
Netrio is a leading MSP in North America, specializing in IT solutions for mid-market to enterprise customers. We serve over 1,000 clients across industries with services including managed IT, cybersecurity, cloud, connectivity, voice, and custom application development.
• Communicate effectively with clients to understand their technology needs and provide tailored recommendations.
• Lead the implementation, configuration, and ongoing support of email and web security platforms including INKY, Proofpoint, Cisco Umbrella, and Mimecast.
• Troubleshoot complex technical issues and perform thorough Root Cause Analysis (RCA), especially in areas related to email filtering, phishing protection, and secure web access.
• Solve complex technical problems and support junior team members through mentorship and knowledge sharing.
• Work within a ticketing system, ensuring timely and high-quality updates to clients and internal teams.
• Lead system deployments independently or collaboratively with team members.
• Document all completed work and train support staff on client-specific systems and configurations, including security platform usage and incident response procedures.
What you'll do
• Self-starter with the ability to resolve issues end-to-end with minimal supervision, including RCA and actionable recommendations.
• Proven hands-on experience with desktop support; comfortable handling escalations for advanced desktop issues.
• Demonstrated experience in configuring and supporting email and web security platforms such as INKY, Proofpoint, Umbrella, and Mimecast.
• Ability to analyze and respond to email threats, phishing attempts, and web filtering issues using the above platforms.
• Excellent communication skills in both writing and speaking; confident when working with clients, internal teams, and external vendors.
• Willingness to participate in on-call rotations and respond to escalations from systems engineers and team leads.
• Flexibility to work extended hours or weekends for client implementations, upgrades, or critical projects.
• Strong team collaboration skills; expected to share knowledge and work transparently with peers.
• Capable of producing detailed technical documentation for new processes, implementations, and project work.
Qualifications
Required:
• Minimum 5 years of IT support experience, including time spent in a Managed Service Provider (MSP) environment handling diverse technical challenges across different client setups.
• Expert-level knowledge of Microsoft 365: security, administration, deployment, and migration.
• Strong skills in Microsoft Windows, macOS, Microsoft Entra ID, Intune, Exchange, Defender, and endpoint protection.
• Solid understanding of Azure infrastructure: cost optimization, performance, security, and Azure Landing Zones.
• Proficiency in Intune MDM: policy creation, device enrollment, and management.
• SharePoint administration and migration strategy knowledge.
• Experience with DNS, DHCP, Active Directory, and Group Policy.
• Knowledge of email and security tools (Umbrella 365, INKY, Proofpoint) and email protocols (SPF, DMARC, DKIM).
• Skilled in patching, software packaging, and modern device setup methods.
Preferred:
• Experience in regulated environments (SOC2, HIPAA, HiTrust).
• Automation experience with tools like Chef, Puppet, Ansible, or Salt.
• Microsoft Azure certifications.
About Netrio
Netrio is a leading MSP in North America, specializing in IT solutions for mid-market to enterprise customers. We serve over 1,000 clients across industries with services including managed IT, cybersecurity, cloud, connectivity, voice, and custom application development.
About Netrio
Netrio is a leading MSP in North America, specializing in IT solutions for mid-market to enterprise customers. We serve over 1,000 clients across industries with services including managed IT, cybersecurity, cloud, connectivity, voice, and custom application development.
About Netrio
Sourced by ZipRecruiter
Industry
It services
Company size
11 - 50 Employees
Headquarters location
McKinney, TX, US
Year founded
2003