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Initial Loss Reporting Claims Associate Jobs in Indiana

Gregory & Appel Inc

Claims Advocate

Indianapolis, IN · On-site

The CA takes the initial loss report from our client, sets expectations about the claims process, files the claim with the insurance company, notes the claim file as needed during the life of the ...

Gregory & Appel Inc

Claims Advocate

Indianapolis, IN · On-site

The CA takes the initial loss report from our client, sets expectations about the claims process, files the claim with the insurance company, notes the claim file as needed during the life of the ...

Gregory & Appel

Claims Advocate

Indianapolis, IN · On-site

The CA takes the initial loss report from our client, sets expectations about the claims process, files the claim with the insurance company, notes the claim file as needed during the life of the ...

Amwins

Claims Processing Associate

Bluffton, IN · On-site

$16.25 - $21.75/hr

Join Our Team as a Claims Processing Associate at Amwins Self-Funded, LLC! Are you ready to make a ... Claim Reports Management : Manage monthly claim reports for the administration of the assigned book ...

Amwins

Claims Processing Associate

Bluffton, IN · On-site

$16.25 - $21.75/hr

Join Our Team as a Claims Processing Associate at Amwins Self-Funded, LLC! Are you ready to make a ... Claim Reports Management : Manage monthly claim reports for the administration of the assigned book ...

Amwins

Claims Processing Associate

Bluffton, IN · On-site

$16.25 - $21.75/hr

Join Our Team as a Claims Processing Associate at Amwins Self-Funded, LLC! Are you ready to make a ... Claim Reports Management : Manage monthly claim reports for the administration of the assigned book ...

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Initial Loss Reporting Claims Associate information

What does an initial loss reporting claims associate do?

An Initial Loss Reporting Claims Associate is responsible for receiving and processing the first notifications of insurance claims from policyholders or third parties. They gather essential information about the incident, document the details accurately, and ensure the claim is set up correctly in the company's system. Their role is crucial in initiating the claims process, providing customer support, and routing claims to appropriate adjusters for further investigation. This position often requires strong communication skills, attention to detail, and the ability to handle sensitive information with confidentiality.

What are the key skills and qualifications needed to thrive as an initial loss reporting claims associate?

To thrive as an Initial Loss Reporting Claims Associate, you need strong attention to detail, customer service skills, and an understanding of insurance claims processes, often supported by a high school diploma or equivalent. Familiarity with claims management software, call center systems, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively assist clients during stressful situations. These skills ensure accurate claim intake, efficient service delivery, and positive customer experiences during the critical first stage of the claims process.

What are some common challenges faced by an initial loss reporting claims associate, and how can they be effectively managed?

Initial Loss Reporting Claims Associates often encounter challenges such as handling high call volumes, managing sensitive conversations with distressed clients, and ensuring accurate data entry under time constraints. To manage these challenges effectively, it's important to develop strong communication and active listening skills, maintain attention to detail, and utilize organizational tools provided by the employer. Additionally, collaborating closely with team members and supervisors can help in troubleshooting complex cases and maintaining a supportive work environment.

What is the difference between Initial Loss Reporting Claims Associate vs Claims Adjuster?

AspectInitial Loss Reporting Claims AssociateClaims Adjuster
CredentialsHigh school diploma or equivalent; some roles may require insurance licensingHigh school diploma; state licensing often required
Work EnvironmentOffice setting, customer service focus, data entryField and office work, investigating claims
Industry UsageInsurance companies, claims reporting departmentsInsurance companies, claims investigation teams
Search/Comparison IntentUnderstanding entry-level claims reporting rolesEvaluating claims investigation and settlement roles

In summary, an Initial Loss Reporting Claims Associate primarily handles reporting and data entry related to insurance claims, often at an entry level. A Claims Adjuster, on the other hand, investigates and evaluates claims to determine coverage and settlement. Both roles are essential in the insurance industry but differ in responsibilities and required credentials.

What are popular job titles related to Initial Loss Reporting Claims Associate jobs in Indiana?

For Initial Loss Reporting Claims Associate jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Initial Loss Reporting Claims Associate jobs in Indiana look for?

The top searched job categories for Initial Loss Reporting Claims Associate jobs in Indiana are:

What cities in Indiana are hiring for Initial Loss Reporting Claims Associate jobs?

Cities in Indiana with the most Initial Loss Reporting Claims Associate job openings:

Initial Loss Reporting Claims Associate jobs near you

Claims Advocate

Indianapolis, IN • On-site

Gregory & Appel Inc
51 - 200 employees
Learn more about Gregory & Appel Incexternal

Full-time

Re-posted 7 days ago

Job description

Description

The Claims Advocate (CA) at Gregory & Appel works closely with our clients, insurance company representatives, producers, and commercial operations department to assist with claims at the time of loss. The CA works in our office communicating with clients and insurance company adjusters to achieve a fair claim settlement for our clientele. The CA takes the initial loss report from our client, sets expectations about the claims process, files the claim with the insurance company, notes the claim file as needed during the life of the claim, and follows it to closure.


Requirements

Provides claim kit reporting instructions to new clients and current clients when they are placed with a different insurance company at renewal.

Provides claim advocacy for assigned clients including setting expectations for clients at time of loss, claim consulting, reporting, and tracking the claim to closure.

Serves as resource to clients at time of loss, directing emergency restoration to mitigate damage; Confirms coverage and deductibles; Coordinates service with insurance company adjusters, while being a voice for the client with the adjuster when disagreements arise during the claim.

Proactively identifies opportunities to reduce the cost of risk for our commercial clientele.

Prepares claim trending and analysis reports to identify causes of loss for clients upon request from the Client Service Consultant, Producer or the Manager of Client Services.

Responds or refers risk control consulting services desired by commercial clientele to insurance company Loss Control Representatives, the Manager of Client Services, and/or the Client Services Risk Consultant.

Available to respond to claim emergencies outside of normal business hours: holidays, weekends, and evenings.


Skills

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Service Orientation: Actively looking for ways to help people.

Complex Problem-Solving Skills: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Data Skills: Using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information.

Spreadsheets: Using a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs.


Qualifications

1-2 years of experience in claims service experience, property & casualty commercial claims

Bachelor's Degree; or combined equivalent years of education and experience

P&C License Required

Professional designations such as AIC, PLCS, CRM, or ARM desired

Ability to carry out complex tasks with concrete and/or abstract variables

Ability to communicate and explain to others complex issues, receives and interprets claim information, and responds appropriately.


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