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Information Technology Support Jobs (NOW HIRING)

Medpace, Inc.

IT Support

Cincinnati, OH · On-site

$20.75 - $28.25/hr

Our IT Support team provides both remote and onsite support to our global organization. Responsibilities * User account administration for network, e-mail, and other applications * Provide support to ...

Desert IT Solutions

IT Support Technician

Dallas, TX · On-site

$50K - $60K/yr

Reports to: IT Support Manager Pay Rate: 50,000 - 60,000 Annually Duties and Responsibilities * Support/troubleshooting of moderately difficult hardware, software, network, mobile device, remote user ...

Cherry Bekaert

IT Support Tech

Annapolis, MD · On-site

$21.25 - $29.25/hr

IT Support Technician Annapolis Junction, MD | On-Site (4 Days In Office, 1 Day Remote) | Full-Time Cherry Bekaert Recruiting & Staffing is partnering with an innovative international organization ...

ID Tech Solutions

IT Support Engineer

Lakewood, NJ · On-site

$26 - $30/hr

IT Support Engineer - Join Our Fast-Growing Team at ID Tech Solutions! We are a rapidly growing IT Managed Service Provider (MSP) company based in Lakewood NJ and Brooklyn NY. Our company specializes ...

IMAGE TECH GROUP LLC

IT Support Technician

Wixom, MI · On-site

$50K - $80K/yr

Provide Level 1-2 IT support for desktops, laptops, printers, WiFi, servers, routers, switches, and user issues * Support Microsoft 365, Windows OS, and basic Active Directory tasks * Troubleshoot ...

IMAGE TECH GROUP LLC

IT Support Technician

Wixom, MI · On-site

$50K - $80K/yr

Provide Level 1-2 IT support for desktops, laptops, printers, WiFi, servers, routers, switches, and user issues * Support Microsoft 365, Windows OS, and basic Active Directory tasks * Troubleshoot ...

TEKsystems

IT Support

Tucson, AZ · On-site

$20 - $27.50/hr

Works closely with global IT services organization to ensure site IT support and services are delivered to agreed KPIs. Ensure all site-specific technology tasks for enterprise projects and site ...

TEKsystems

IT Support

Tucson, AZ

$26 - $30/hr

Works closely with global IT services organization to ensure site IT support and services are delivered to agreed KPIs. Ensure all site-specific technology tasks for enterprise projects and site ...

Rho Technologies

IT Support Lead

New York, NY · On-site

$90K - $130K/yr

About the Role Rho is hiring an IT Support Lead to own the technology backbone that keeps our New York City office and distributed team running. You'll be the go-to person for employee IT support, ...

Trulieve

IT Support Tech

Tallahassee, FL · On-site

$19.50 - $26.50/hr

IT Support Technician Department:Information Technology Reports to:Technology Operations Supervisor FLSA Status:Exempt Role Summary The IT Support Technician provides technical assistance and hands ...

mcw

IT Support Tech

Tucson, AZ

$20.25 - $28/hr

The IT Support Technician provides comprehensive technical support across the organization, ensuring consistent, secure, and responsive IT operations. This role serves both onsite and remote users by ...

mcw

IT Support Tech

Des Moines, IA

$21 - $28.75/hr

The IT Support Technician provides comprehensive technical support across the organization, ensuring consistent, secure, and responsive IT operations. This role serves both onsite and remote users by ...

mcw

IT Support Tech

Milwaukee, WI · On-site

$21.25 - $29/hr

The IT Support Technician provides comprehensive technical support across the organization, ensuring consistent, secure, and responsive IT operations. This role serves both onsite and remote users by ...

mcw

IT Support Tech

Tucson, AZ · On-site

$20.25 - $28/hr

The IT Support Technician provides comprehensive technical support across the organization, ensuring consistent, secure, and responsive IT operations. This role serves both onsite and remote users by ...

TCC Technology

IT Support Technician

Westlake, OH · On-site

$20 - $22/hr

We are seeking an IT Support Technician to join our team! You will resolve computer-related issues for our clients in a wide array of industries. ROLE AND RESPONSIBILITIES * Provide remote and on ...

Bellwether Technology

Be Seen First

IT Support Specialist

New Orleans, LA · On-site

We deliver strategic IT support that helps our clients operate efficiently and grow with confidence. Our employee-centric culture is the foundation of our success and has earned Bellwether ...

Brown Group

IT Support Tech

Ridgeland, MS · On-site

$18.75 - $25.50/hr

The IT Support Technician will troubleshoot hardware and software issues, assist users with technical problems, maintain IT equipment, and help ensure systems remain secure and operational. Job ...

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Information Technology Support information

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$14

$25

$37

How much do information technology support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for information technology support in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What is information technology support?

Information Technology (IT) Support professionals are specialists who assist individuals and organizations with computer systems, software, and network-related issues. They help troubleshoot problems, install and configure hardware or software, and ensure that technology systems run smoothly and efficiently. IT Support may work in-person or remotely, providing guidance to users, maintaining system security, and performing regular maintenance tasks. Their goal is to minimize downtime and keep technology resources functioning optimally for all users.

What are some common challenges faced by information technology support professionals and how are they typically addressed?

Information Technology Support professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting diverse technical issues, and communicating effectively with users of varying technical expertise. To address these, IT support teams typically use ticketing systems to prioritize and track requests, maintain up-to-date documentation and knowledge bases, and participate in regular training sessions to stay informed about new technologies. Collaboration with other IT teams and strong customer service skills are also essential for efficiently resolving issues and ensuring user satisfaction.

What are the key skills and qualifications needed to thrive as an information technology support specialist, and why are they important?

To thrive as an Information Technology Support Specialist, you need a solid understanding of computer hardware, operating systems, networking basics, and troubleshooting, typically supported by a relevant degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote access tools, and diagnostic utilities is crucial for resolving user issues efficiently. Strong problem-solving abilities, patience, and clear communication skills set top performers apart in this role. These skills ensure timely resolution of technical issues, enhance user satisfaction, and maintain smooth business operations.

What is the difference between Information Technology Support vs Network Technician?

AspectInformation Technology SupportNetwork Technician
CertificationsCompTIA A+, Microsoft Certified IT SupportCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, configuring routers/switches
Industry UsageIT departments across various industriesTelecommunications, enterprise networks
Common Search/ComparisonYesNo

While both roles support IT infrastructure, Information Technology Support focuses on assisting end-users with hardware and software issues, whereas Network Technicians specialize in maintaining and troubleshooting network systems. Understanding these differences helps in choosing the right career path or job search focus.

How do I become an information technology support specialist?

To become an information technology support specialist, you typically need a high school diploma or equivalent, along with relevant technical skills such as knowledge of operating systems, hardware, and troubleshooting. Earning certifications like CompTIA A+ can improve job prospects, and gaining experience through internships or entry-level positions is beneficial. Strong communication skills and the ability to work in a team are also important in this role.

How do I get an information technology support job?

To get an information technology support job, candidates typically need a high school diploma or equivalent, along with technical skills in hardware, software, and networking. Certifications such as CompTIA A+ can improve job prospects, and relevant experience through internships or entry-level positions is valuable. Strong problem-solving and communication skills are also important for success in this role.

Is a career in information technology support worth it?

A career in information technology support offers steady employment opportunities, especially for those with technical skills, certifications, and problem-solving abilities. It often involves working with hardware, software, and network systems, with roles available in various industries and environments, and can lead to advancement into specialized or management positions.

What does an information technology support job do?

An information technology support job involves assisting users with hardware, software, and network issues, often through troubleshooting and technical assistance. Support staff may work in help desks or IT departments, using tools like remote access software and maintaining documentation to resolve technical problems efficiently.
More about Information Technology Support jobs

What cities are hiring for Information Technology Support jobs?

Cities with the most Information Technology Support job openings:

What states have the most Information Technology Support jobs?

States with the most job openings for Information Technology Support jobs include:

What are popular job titles related to Information Technology Support jobs?

For Information Technology Support jobs, the most frequently searched job titles are:

Information Technology Support jobs near you
Infographic showing various Information Technology Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

IT Support

Cincinnati, OH • On-site

Medpace, Inc.
Medical Equipment and Supplies Manufacturing • 1 - 5K employees
Learn more about Medpace, Inc.external

$20.75 - $28.25/hr

Other

Medical, Retirement, PTO

Posted 15 days ago

Medpace rating

8.6

Company rating: 8.6 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Job Summary
Due to our continued growth, we are in search of qualified and focused individuals for a vital role in our IT Support department. Our IT Support team provides both remote and onsite support to our global organization.
Responsibilities
  • User account administration for network, e-mail, and other applications
  • Provide support to end users on company provided equipment and software applications including computer hardware, peripherals, mobile phones, computer operating systems, and office applications
  • Research and resolve technical problems of equipment and software applications
  • Respond to tickets, telephone calls, e-mails, and requests for technical support
  • Document, track, and monitor problems to ensure timely resolutions
  • Testing of new technology and applications

Qualifications
  • Bachelor's degree in Information Systems, Information Technology or other IT related field
  • 1+ years of experience in a Help Desk or IT Support type role
  • Experience with PC Equipment, Active Directory, Office 365, Adobe products, and other cloud-based applications a plus

Medpace Overview
Medpace is a full-service clinical contract research organization (CRO). We provide Phase I-IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through its scientific and disciplined approach. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, employing more than 5,000 people across 40+ countries.
Why Medpace?
When you join Medpace, you become part of an innovative team that brings cutting-edge therapies to market while building a meaningful and rewarding career focused on scientific excellence and improving patient outcomes around the world through continuous learning and cross-functional collaboration.
Purpose-Driven Work
    • Work alongside physicians, scientists, and industry-leading experts committed to advancing the global development of medical therapeutics through clinical research excellence

Collaborative Culture
    • Contribute to an interactive team environment that empowers decision making, creative thinking, and continuous learning through open communication and mutual trust.
    • Leadership throughout Medpace is both accessible and approachable

Continuous Growth & Development
    • Office based environment with on-site mentors
    • Defined career paths with clear advancement opportunities
    • Industry renowned onboarding and training programs designed to accelerate professional development
    • Ongoing training and continuous learning opportunities throughout your career
    • An environment that encourages employees to influence change, contribute ideas, and grow quickly

Other Employee Benefits
    • Competitive compensation programs that recognize and reward performance
    • Comprehensive health, wellness, retirement, and PTO benefits
    • Office based culture with occasional WFH that provides flexibility for eligible positions after training
    • Company-sponsored social events and intramural sports

Cincinnati Headquarters Experience
    • A modern corporate campus designed to support collaboration and productivity
    • Multiple on-site dining options in the heart of Madison Square
    • Free on-site parking
    • Convenient access to on-site 24-7 fitness and wellness facilities

What to Expect Next
A Medpace team member will review your application and if your profile matches our current needs, you will be contacted for an interview. While we review all applications carefully, we are unable to respond to every applicant, and only candidates selected for interviews will be contacted.

What Medpace employees say

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About Medpace

Sourced by ZipRecruiter

Medpace is a globally recognized clinicial contract research organization (CRO) based in Cincinnati, OH, in the United States. Established in 1992, it operates in the healthcare sector, providing scientifically-driven outsourcing solutions for the development of drugs and medical devices. It offers comprehensive services like full-service clinical development services, regulatory affairs management, clinical pharmacology, data management, statistical analysis, and medical writing. By applying a scientifically-driven, therapeutically-focused, and patient-centric approach, Medpace's mission is to accelerate the global development of safe and effective medical therapies.

Industry

Medical equipment and supplies manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Cincinnati, OH, US

Year founded

1992

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