ZipRecruiter

Log In

1

Information Technology Support Desk Jobs in Rio Rancho, NM

Sandia Resort and Casino

DIRECTOR OF IT

Albuquerque, NM · On-site

$157.12K - $235.69K/yr

Ensures the processes and procedures support senior management initiatives, strategic objectives for Information Technology and property initiatives. Ensures that Management Information Systems and ...

The Pueblo of Sandia

DIRECTOR OF IT

Albuquerque, NM

Ensures the processes and procedures support senior management initiatives, strategic objectives for Information Technology and property initiatives. Ensures that Management Information Systems and ...

next page

Showing results 1-20

People also search for

All JobsInformation Technology Support Desk JobsInformation Technology Support Desk Jobs in Rio Rancho, NM

Information Technology Support Desk information

See Rio Rancho, NM salary details

$12

$21

$32

How much do information technology support desk jobs pay per hour?

As of May 31, 2026, the average hourly pay for information technology support desk in Rio Rancho, NM is $21.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $25.10 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Information Technology Support Desk professional, and why are they important?

To thrive as an Information Technology Support Desk professional, you need strong troubleshooting skills, technical knowledge of hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional (MCITP). Familiarity with ticketing systems, remote desktop tools, and enterprise operating systems is essential for efficiently resolving user issues. Excellent communication, patience, and problem-solving abilities help you effectively support users and collaborate with technical teams. These skills ensure prompt and accurate issue resolution, leading to improved user satisfaction and minimized downtime.

What are some common challenges faced by Information Technology Support Desk professionals, and how can they effectively manage them?

Information Technology Support Desk professionals often encounter challenges such as handling a high volume of support tickets, addressing urgent technical issues under time pressure, and communicating complex technical information to non-technical users. To manage these challenges, it's important to prioritize requests using ticketing systems, stay up-to-date with troubleshooting techniques, and develop strong interpersonal skills for clear communication. Additionally, collaborating closely with other IT team members and documenting solutions can help streamline future support processes and enhance overall efficiency.

What are Information Technology Support Desk jobs?

Information Technology Support Desk jobs involve providing technical assistance and support to users who are experiencing issues with computer systems, software, hardware, or network connectivity. IT support desk professionals typically troubleshoot problems, answer queries, and guide users through solutions either remotely or in-person. They may also be responsible for maintaining records of issues, escalating complex problems, and ensuring that IT systems are running smoothly for all users. Their work is essential for minimizing downtime and keeping business operations efficient.

What is the difference between Information Technology Support Desk vs Help Desk Technician?

AspectInformation Technology Support DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL Foundation
Work EnvironmentCorporate, IT departments, technical support centersHelp desks, customer service centers, technical support
Employer & IndustryBusinesses, IT service providers, corporate sectorsIT companies, customer service firms, tech support providers

Both roles involve troubleshooting and resolving technical issues, but the Information Technology Support Desk typically handles more complex internal IT problems within organizations, while Help Desk Technicians often focus on customer-facing support for external clients. The roles overlap in certifications and work environments, making them closely related but distinct in scope and focus.

What are popular job titles related to Information Technology Support Desk jobs in Rio Rancho, NM? For Information Technology Support Desk jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Information Technology Support Desk jobs in Rio Rancho, NM look for? The top searched job categories for Information Technology Support Desk jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Information Technology Support Desk jobs? Cities near Rio Rancho, NM with the most Information Technology Support Desk job openings:
Information Technology Support Desk jobs near you
IT Field Technician - On Call - Albuquerque, NM - Hiring now

IT Field Technician - On Call - Albuquerque, NM - Hiring now

Geeks on Site

Albuquerque, NM • On-site

$35/hr

Contractor

Medical

Posted 26 days ago

Job description

On-Call IT Field Technician – PC, Mac, POS and TV Mounting
  • Location: Multiple U.S. Cities (Local, Onsite Support)
  • Job Type: Independent Contractor (1099)
  • Pay: $35 hour (on-site)
  • Schedule: Flexible – You accept jobs based on your availability
Important Note

This is an on-call, 1099 independent contractor role with full flexibility and no guaranteed hours. You set your availability and driving radius, and we send jobs that match your proximity and skills.

About the Role

Geeks on Site provides nationwide computer repair and technology support services for homes and businesses, delivered both remotely and on-site.

Our services include computer repair, IT support, smart home installation, and a broad range of in-home and business technology services offering fast, reliable solutions across a wide range of devices and systems.

Geeks On Site is hiring experienced Field IT Technicians to support residential and small business customers. The primary focus is computer troubleshooting, networking support, printer configuration, and general on site IT service. Technicians may also receive POS or outdoor TV mounting jobs based on experience.

Responsibilities
  • Troubleshoot and repair Windows and macOS issues
  • Resolve WiFi, router, and wired network problems
  • Install and configure printers and scanners
  • Replace or upgrade hardware components
  • Reinstall operating systems using bootable tools
  • Document work and communicate clearly with customers
  • Install and support POS systems and run Cat5e or Cat6 cabling
  • Perform outdoor TV mounting and basic AV setup

Requirements

  • Two or more years of experience in IT support or field service
  • Strong networking and diagnostic skills
  • Reliable transportation and valid driver’s license
  • Ability to work independently and provide professional customer service
  • Ability to lift up to 50 lbs
  • Own required tools including a laptop, drill, screwdrivers, cable tester, and RJ45 tools

Benefits

  • IT and POS work: $35 per hour for time on site
  • Outdoor TV mounting: starts at $100 per mounted device, varies if a helper is required
  • Flexible scheduling — accept only the jobs that match your route and availability
  • National brand recognition and continuous job offers
  • Dispatch and tech support team available to assist remotely
What to Expect After You Apply
  • Intro Call – A recruiter will contact you for a quick chat
  • Onboarding – Complete paperwork and tax forms electronically
  • Background Check – Mandatory before activation
  • Set Your Availability – You enter your availability in our tech portal
  • Start Receiving Jobs – You’ll be dispatched jobs based on proximity & skills