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Information Technology Support Desk Jobs in Rio Rancho, NM

Amazon

IT Support Engineer II, OTS

Albuquerque, NM · On-site

OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering ...

University of New Mexico

IT Support Assistant

Albuquerque, NM · On-site

$15.50 - $20.50/hr

The College of Nursing Information Technology Group (CON IT) is searching for a customer service oriented individual to provide day-to-day technical support (Windows and Mac OS) to faculty, staff ...

Netsurit US

Tier 2 Support Technician

Albuquerque, NM · On-site

$50K - $65K/yr

Albuquerque, New Mexico, USA (onsite) Job Type: Full-Time Salary: $50 000 - $65 000 per year Department: IT Support / Service Desk Reports To: IT Support Manager / Helpdesk Supervisor Step into the ...

Netsurit

Tier 2 Support Technician

Albuquerque, NM

$20.75 - $28.50/hr

Albuquerque, New Mexico, USA (onsite) Job Type: Full-Time Department: IT Support / Service Desk Reports To: IT Support Manager / Helpdesk Supervisor Step into the Future with Netsurit! Ranked #305 on ...

Amazon

IT Support Associate II, OTS

Albuquerque, NM · On-site

$16.50 - $21.25/hr

OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering ...

Amazon

IT Support Associate II, OTS

Los Lunas, NM · On-site

$16.50 - $21.25/hr

OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering ...

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All JobsInformation Technology Support Desk JobsInformation Technology Support Desk Jobs in Rio Rancho, NM

Information Technology Support Desk information

See Rio Rancho, NM salary details

$12

$21

$32

How much do information technology support desk jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for information technology support desk in Rio Rancho, NM is $21.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $25.10 per hour, depending on experience, location, and employer.

What are some common challenges faced by Information Technology Support Desk professionals, and how can they effectively manage them?

Information Technology Support Desk professionals often encounter challenges such as handling a high volume of support tickets, addressing urgent technical issues under time pressure, and communicating complex technical information to non-technical users. To manage these challenges, it's important to prioritize requests using ticketing systems, stay up-to-date with troubleshooting techniques, and develop strong interpersonal skills for clear communication. Additionally, collaborating closely with other IT team members and documenting solutions can help streamline future support processes and enhance overall efficiency.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine support tasks in IT support desks, such as password resets and troubleshooting common issues. However, IT support desk roles still require human intervention for complex problems, customer service, and decision-making, making AI a complementary tool rather than a complete replacement.

What jobs pay 2000 a day?

In the field of Information Technology Support Desk, jobs typically do not pay $2,000 a day; such high daily rates are more common in specialized consulting, executive roles, or freelance IT project management. Most support desk positions offer salaries or hourly wages, with higher earnings possible through overtime, contract work, or senior certifications like ITIL or CISSP. Achieving $2,000 daily pay generally requires advanced skills, extensive experience, or working as an independent contractor on large-scale projects.

What does an IT help desk do?

An IT help desk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user account management, often using ticketing systems and remote access tools to resolve problems efficiently.

What are Information Technology Support Desk jobs?

Information Technology Support Desk jobs involve providing technical assistance and support to users who are experiencing issues with computer systems, software, hardware, or network connectivity. IT support desk professionals typically troubleshoot problems, answer queries, and guide users through solutions either remotely or in-person. They may also be responsible for maintaining records of issues, escalating complex problems, and ensuring that IT systems are running smoothly for all users. Their work is essential for minimizing downtime and keeping business operations efficient.

What is the difference between Information Technology Support Desk vs Help Desk Technician?

AspectInformation Technology Support DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL Foundation
Work EnvironmentCorporate, IT departments, technical support centersHelp desks, customer service centers, technical support
Employer & IndustryBusinesses, IT service providers, corporate sectorsIT companies, customer service firms, tech support providers

Both roles involve troubleshooting and resolving technical issues, but the Information Technology Support Desk typically handles more complex internal IT problems within organizations, while Help Desk Technicians often focus on customer-facing support for external clients. The roles overlap in certifications and work environments, making them closely related but distinct in scope and focus.

What are the key skills and qualifications needed to thrive as an Information Technology Support Desk professional, and why are they important?

To thrive as an Information Technology Support Desk professional, you need strong troubleshooting skills, technical knowledge of hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional (MCITP). Familiarity with ticketing systems, remote desktop tools, and enterprise operating systems is essential for efficiently resolving user issues. Excellent communication, patience, and problem-solving abilities help you effectively support users and collaborate with technical teams. These skills ensure prompt and accurate issue resolution, leading to improved user satisfaction and minimized downtime.

Is an IT help desk job entry level?

Yes, many IT support desk positions are entry-level roles that require basic technical knowledge, customer service skills, and familiarity with common hardware and software. These jobs often serve as a starting point for a career in IT and may require certifications like CompTIA A+.
What are popular job titles related to Information Technology Support Desk jobs in Rio Rancho, NM? For Information Technology Support Desk jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Information Technology Support Desk jobs in Rio Rancho, NM look for? The top searched job categories for Information Technology Support Desk jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Information Technology Support Desk jobs? Cities near Rio Rancho, NM with the most Information Technology Support Desk job openings:
Information Technology Support Desk jobs near you
IT Support Specialist

IT Support Specialist

Bohannan Huston Inc.

Albuquerque, NM • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 6 days ago

Job description

Job Title: IT Support Specialist

Location: Albuquerque, NM

Build a Meaningful Career with Impact

Bohannan Huston is currently recruiting for an ambitious IT Support Specialist to work in a dynamic, team-based environment in our EnvisionIT Solutions Group in the Albuquerque, NM office.

Your Role & Responsibilities

The successful candidate will have demonstrated knowledge and expertise in handling service requests at a Managed Services Provider's Help Desk, and completing projects related to workstations, servers, printers, networks and vendor specific applications. As an IT Support Specialist in the EnvisionIT group, you would likely be involved in numerous tasks that would include handling project management of client system upgrades, inbound support calls, providing remote desktop support, configuring desktop PCs, and working with clients to resolve everyday IT support issues. Experience in Managed Service Provider (MSP) environments is a plus.

Customer service experience should include:

  • Microsoft Desktop Operating System Support (Windows, 10, 11)
  • Microsoft Server Operating System Support (Server 2016, 2019, 2025)
  • Microsoft Active Directory, DNS and DHCP support
  • Microsoft Hyper-V Support (Configuration and Implementation)
  • Firewall Configuration and Support (SonicWALL experience a plus)
  • Microsoft 365 Support
  • Microsoft Office Desktop Application Support
  • Malware and Anti-Virus Support
  • Remote Support Tools
  • VoIP Technology - FreePBX, Shortel, etc. – experience a plus
  • Proficiency in Networking Protocols and VLAN configuration
  • CCNA, MCSA, MCP, CompTIA, and/or other industry certification is preferred.

What We Are Looking For

  • You have 3 - 5 years applicable experience or equivalent relevant experience. A Bachelor's and/or Associate's degree in a related field is preferred.
  • You have exceptional technical and interpersonal skills.
  • You are customer service oriented.
  • You can work in a fast-moving environment supporting small to mid-sized business clients.
  • You can work independently to resolve network, server, desktop and application issues.
  • You can assist small business clients with applications, connectivity, training and problem solving.
  • You have strong written and verbal communication skills.
  • You can lift and move equipment weighing as much as 50lbs.
  • You must have a valid driver's license and be willing to travel locally during the workday.

Technologies You Will Work With & Learn

  • ConnectWise PSA
  • Ninja RMM
  • Axcient Backup and Business Continuity
  • EDR Solutions
  • Cyber Security SASE
  • MXDR

Why Choose Bohannan Huston (EnvisionIT Solutions)?

At EnvisionIT Solutions, we are passionate about helping clients succeed through proactive Managed IT Services, advanced cybersecurity, and trusted strategic guidance. We have built a workplace culture centered on excellence, accountability, collaboration, and continuous improvement. Team members at EnvisionIT Solutions have the opportunity to grow their careers, expand their skills, and make a meaningful impact while working alongside a talented team dedicated to delivering exceptional client experience.

Why Albuquerque, New Mexico?

Albuquerque is a city rich in innovation, outdoor adventure, and cultural diversity. Ranked as one of the friendliest and most bikeable cities in the U.S., Albuquerque offers affordable living, a thriving professional community, and 300+ days of sunshine.

What We Offer

  • Professional Development – Access to mentorship, training, and hands-on technical experience.
  • Work-Life Balance – Three weeks of flexible leave plus an additional week off during the winter break to support personal and professional well-being.
  • Comprehensive Benefits – Medical, dental, and vision insurance, plus an HSA with company contributions.
  • Financial Security – A 401(k) retirement plan with a competitive company match.
  • Award-Winning Workplace – Recognized as a Top Workplace and ENR Top 500 Firm since 1998.

Take the Next Step in Your Career

If you are excited to join a collaborative team, and develop your skills in a supportive environment, we encourage you to apply today!

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.


Job Posted by ApplicantPro