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Information Technology Support Desk Jobs in Rio Rancho, NM

University of New Mexico

IT Support Tech 1

Albuquerque, NM

$20.75 - $28.50/hr

Serve as theinitial point of contact for IT Service Desk inquiries, handling phone,self-service, and in-person support requests. * Assist in theresolution of complex issues and escalate concerns as ...

University of New Mexico

IT Support Tech 1

Albuquerque, NM

$20.75 - $28.50/hr

Serve as theinitial point of contact for IT Service Desk inquiries, handling phone,self-service, and in-person support requests. * Assist in theresolution of complex issues and escalate concerns as ...

T2S Solutions

IT Support Specialist

Albuquerque, NM

Provide general help desk support to JNWC * Monitor internal and external help desk ticketing and ... Provide 24/7/365 IT support to JNOC * Oversee Information Assurance certificate renewal * Maintains ...

New

T2S Solutions

IT Support Specialist

Albuquerque, NM

Provide general help desk support to JNWC * Monitor internal and external help desk ticketing and ... Provide 24/7/365 IT support to JNOC * Oversee Information Assurance certificate renewal * Maintains ...

New

T2S Solutions

IT Support Specialist

Albuquerque, NM · On-site

Provide general help desk support to JNWC * Monitor internal and external help desk ticketing and ... Provide 24/7/365 IT support to JNOC * Oversee Information Assurance certificate renewal * Maintains ...

New

JST

IT Support Specialist

Albuquerque, NM · On-site

As an IT Support Support Specialist in the Joint Navigation Warfare Center (JNWC) you will help ... Schedules and coordinates customer desk-side support for the installation of new software or to ...

JST

IT Support Specialist

Albuquerque, NM · On-site

As an IT Support Support Specialist in the Joint Navigation Warfare Center (JNWC) you will help empower the Department of Defense's navigation warfare (NAVWAR) mission ensuring positioning ...

Pyramid Consulting, Inc.

IT Support

Rio Rancho, NM · On-site

$20 - $24/hr

Immediate need for a talented IT Support . This is a 03+ Months Contract opportunity with long-term potential and is located in Rio Rancho, NM (Onsite) . Please review the below and contact me ASAP ...

Robert Half

IT Support Analyst

Albuquerque, NM · On-site

We are looking for an IT Support Analyst to provide onsite technical assistance for end users in Albuquerque, New Mexico. This Long-term Contract position is ideal for someone who enjoys solving ...

University of New Mexico

IT Support Aide

Albuquerque, NM · On-site

$12.30 - $13.50/hr

Requisition ID req37542 Working Title IT Support Aide Pay $12.30-$13.50 Hourly Campus Main - Albuquerque, NM Department School of Law (588A) Employment Type Student Employment Student Type Student ...

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Information Technology Support Desk information

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$12

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$32

How much do information technology support desk jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for information technology support desk in Rio Rancho, NM is $21.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $25.10 per hour, depending on experience, location, and employer.

What is an information technology support desk?

Information Technology Support Desk jobs involve providing technical assistance and support to users who are experiencing issues with computer systems, software, hardware, or network connectivity. IT support desk professionals typically troubleshoot problems, answer queries, and guide users through solutions either remotely or in-person. They may also be responsible for maintaining records of issues, escalating complex problems, and ensuring that IT systems are running smoothly for all users. Their work is essential for minimizing downtime and keeping business operations efficient.

What are the key skills and qualifications needed to thrive as an information technology support desk professional?

To thrive as an Information Technology Support Desk professional, you need strong troubleshooting skills, technical knowledge of hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional (MCITP). Familiarity with ticketing systems, remote desktop tools, and enterprise operating systems is essential for efficiently resolving user issues. Excellent communication, patience, and problem-solving abilities help you effectively support users and collaborate with technical teams. These skills ensure prompt and accurate issue resolution, leading to improved user satisfaction and minimized downtime.

What are some common challenges faced by information technology support desk professionals, and how can they effectively manage them?

Information Technology Support Desk professionals often encounter challenges such as handling a high volume of support tickets, addressing urgent technical issues under time pressure, and communicating complex technical information to non-technical users. To manage these challenges, it's important to prioritize requests using ticketing systems, stay up-to-date with troubleshooting techniques, and develop strong interpersonal skills for clear communication. Additionally, collaborating closely with other IT team members and documenting solutions can help streamline future support processes and enhance overall efficiency.

What is the difference between Information Technology Support Desk vs Help Desk Technician?

AspectInformation Technology Support DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL Foundation
Work EnvironmentCorporate, IT departments, technical support centersHelp desks, customer service centers, technical support
Employer & IndustryBusinesses, IT service providers, corporate sectorsIT companies, customer service firms, tech support providers

Both roles involve troubleshooting and resolving technical issues, but the Information Technology Support Desk typically handles more complex internal IT problems within organizations, while Help Desk Technicians often focus on customer-facing support for external clients. The roles overlap in certifications and work environments, making them closely related but distinct in scope and focus.

Can I get into an information technology support desk with no experience?

Entry-level positions in an IT support desk often do not require prior experience and focus on basic technical skills, customer service, and problem-solving abilities. Candidates can improve their chances by obtaining certifications like CompTIA A+ and gaining familiarity with common tools and operating systems. Training is typically provided on the job, making it accessible for newcomers to enter the field.

What does an information technology support desk person do?

An information technology support desk person provides technical assistance to users by troubleshooting hardware, software, and network issues. They often use remote tools and diagnostic procedures to resolve problems quickly and may document incidents for future reference or escalate complex issues to specialized teams.

What qualifications do I need for an information technology support desk?

To work as an IT Support Desk technician, candidates typically need a high school diploma or equivalent, with many employers preferring an associate's degree or relevant certifications such as CompTIA A+ or Network+. Strong problem-solving skills, knowledge of operating systems, hardware, and basic networking, along with good communication abilities, are essential for this role.

What are popular job titles related to Information Technology Support Desk jobs in Rio Rancho, NM?

For Information Technology Support Desk jobs in Rio Rancho, NM, the most frequently searched job titles are:

What job categories do people searching Information Technology Support Desk jobs in Rio Rancho, NM look for?

The top searched job categories for Information Technology Support Desk jobs in Rio Rancho, NM are:

What cities near Rio Rancho, NM are hiring for Information Technology Support Desk jobs?

Cities near Rio Rancho, NM with the most Information Technology Support Desk job openings:

Information Technology Support Desk jobs near you

IT Support Tech 1

University of New Mexico

Albuquerque, NM

$20.75 - $28.50/hr

Full-time

Re-posted 2 days ago

University Of New Mexico rating

8.3

Company rating: 8.3 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

129th of 623 rated colleges and universities

Job description

The UNM IT ServiceDesk plays a vital role in providing high-quality customer service and supportto the University of New Mexico community, including students, staff, faculty,retirees, and affiliates. Thisentry-level position is designed for individuals looking to start their careerin IT support, with a primary focus on phone-based assistance and self-servicesupport.

UNM IT is a criticalarea that maintains operations during some periods of University closures suchas winter break, inclement weather days, and other unexpected closures.

Key Responsibilities:

  • Serve as theinitial point of contact for IT Service Desk inquiries, handling phone,self-service, and in-person support requests.
  • Assist in theresolution of complex issues and escalate concerns as necessary, ensuringefficient and timely solutions.
  • Participate in ITService Desk projects aimed at enhancing support processes and improvingservice delivery.
  • Support thefunctionality and administration of IT Service Management (ITSM) tools,including user training and troubleshooting.
  • Collaborate with ITteams to ensure seamless coordination of IT services and provide expert supportwithin the Service Desk.
  • Work as part of ateam of Subject Matter Experts (SMEs) responsible for Tier 2 support, includingadvanced troubleshooting, customer support testing, and knowledge development.
  • Contribute tointernal training efforts and assist with the creation of resources thatenhance the effectiveness of the Service Desk.

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