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Information Technology Support Desk Jobs in Rio Rancho, NM

Legence

Temporary IT Support Associate

Albuquerque, NM · On-site

Responsibilities : • Provide basic IT support and assistance to staff in a prompt, courteous, and empathetic manner. • Log incidents and service requests accurately using the IT service desk ...

Legence

Temporary IT Support Associate

Albuquerque, NM · On-site

$21.25 - $25/hr

Albuquerque, NM; Full-time, onsite Position Overview Our IT Service Desk is the central point of contact for all IT-related incidents and service requests. The role of the IT Support Associate is to ...

University of New Mexico

IT Support Tech 2

Albuquerque, NM · On-site

$20.75 - $28.50/hr

Responsible for supporting the daily IT functions for the Division of Continuum of Care in the ... Assure that the information on the website is following the UNM/HSC policies and procedures; as ...

Amazon

IT Support Engineer II, OTS

Albuquerque, NM · On-site

OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering ...

New

Vitalsearchgroup

IT Technician

Albuquerque, NM

$78K - $108K/hr

... IT help desk, service desk, technical support, or related experience preferred * Basic ... understanding of Windows, email, user accounts, passwords, VPN, and common business applications

Netsurit US

Be Seen First

Tier 2 Support Technician

Albuquerque, NM · On-site

$50K - $65K/yr

Albuquerque, New Mexico, USA (onsite) Job Type: Full-Time Salary: $50 000 - $65 000 per year Department: IT Support / Service Desk Reports To: IT Support Manager / Helpdesk Supervisor Step into the ...

Netsurit

Tier 2 Support Technician

Albuquerque, NM

$20.75 - $28.50/hr

Albuquerque, New Mexico, USA (onsite) Job Type: Full-Time Department: IT Support / Service Desk Reports To: IT Support Manager / Helpdesk Supervisor Step into the Future with Netsurit! Ranked #305 on ...

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$32

How much do information technology support desk jobs pay per hour?

As of May 31, 2026, the average hourly pay for information technology support desk in Rio Rancho, NM is $21.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $25.10 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Information Technology Support Desk professional, and why are they important?

To thrive as an Information Technology Support Desk professional, you need strong troubleshooting skills, technical knowledge of hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional (MCITP). Familiarity with ticketing systems, remote desktop tools, and enterprise operating systems is essential for efficiently resolving user issues. Excellent communication, patience, and problem-solving abilities help you effectively support users and collaborate with technical teams. These skills ensure prompt and accurate issue resolution, leading to improved user satisfaction and minimized downtime.

What are some common challenges faced by Information Technology Support Desk professionals, and how can they effectively manage them?

Information Technology Support Desk professionals often encounter challenges such as handling a high volume of support tickets, addressing urgent technical issues under time pressure, and communicating complex technical information to non-technical users. To manage these challenges, it's important to prioritize requests using ticketing systems, stay up-to-date with troubleshooting techniques, and develop strong interpersonal skills for clear communication. Additionally, collaborating closely with other IT team members and documenting solutions can help streamline future support processes and enhance overall efficiency.

What are Information Technology Support Desk jobs?

Information Technology Support Desk jobs involve providing technical assistance and support to users who are experiencing issues with computer systems, software, hardware, or network connectivity. IT support desk professionals typically troubleshoot problems, answer queries, and guide users through solutions either remotely or in-person. They may also be responsible for maintaining records of issues, escalating complex problems, and ensuring that IT systems are running smoothly for all users. Their work is essential for minimizing downtime and keeping business operations efficient.

What is the difference between Information Technology Support Desk vs Help Desk Technician?

AspectInformation Technology Support DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL Foundation
Work EnvironmentCorporate, IT departments, technical support centersHelp desks, customer service centers, technical support
Employer & IndustryBusinesses, IT service providers, corporate sectorsIT companies, customer service firms, tech support providers

Both roles involve troubleshooting and resolving technical issues, but the Information Technology Support Desk typically handles more complex internal IT problems within organizations, while Help Desk Technicians often focus on customer-facing support for external clients. The roles overlap in certifications and work environments, making them closely related but distinct in scope and focus.

What are popular job titles related to Information Technology Support Desk jobs in Rio Rancho, NM? For Information Technology Support Desk jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Information Technology Support Desk jobs in Rio Rancho, NM look for? The top searched job categories for Information Technology Support Desk jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Information Technology Support Desk jobs? Cities near Rio Rancho, NM with the most Information Technology Support Desk job openings:
Information Technology Support Desk jobs near you
IT Support Tech 1

IT Support Tech 1

University of New Mexico

Albuquerque, NM • On-site

$18.81 - $24.52/hr

Full-time

Medical, Dental, Vision, Life

Posted 5 days ago

University Of New Mexico rating

8.5

Company rating: 8.5 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

63rd of 530 rated colleges and universities

Job description

IT Support Tech 1
Requisition ID
req36783
Working Title
IT Support Tech 1
Position Grade
09
Position Summary
The UNM IT Service Deskplays a vital role in providing high-quality customer service and support tothe University of New Mexico community, including students, staff, faculty,retirees, and affiliates. This entry-level position is designed for individualslooking to start their career in IT support, with a primary focus onphone-based assistance and self-service support.
UNM IT is a criticalarea that maintains operations during some periods of University closures suchas winter break, inclement weather days, and other unexpected closures.
Key Responsibilities
  1. Serve as the initialpoint of contact for IT Service Desk inquiries, handling phone, self-service,and in-person support requests.
  2. Assist in theresolution of complex issues and escalate concerns as necessary, ensuringefficient and timely solutions.
  3. Participate in ITService Desk projects aimed at enhancing support processes and improvingservice delivery.
  4. Support thefunctionality and administration of IT Service Management (ITSM) tools,including user training and troubleshooting.
  5. Collaborate with ITteams to ensure seamless coordination of IT services and provide expert supportwithin the Service Desk.
  6. Work as part of ateam of Subject Matter Experts (SMEs) responsible for Tier 2 support, includingadvanced troubleshooting, customer support testing, and knowledge development.
  7. Contribute tointernal training efforts and assist with the creation of resources thatenhance the effectiveness of the Service Desk.

See the Position Description for additional information.
Conditions of Employment
  • Specialty licensure/certification may be required, as specified by the department.
  • Successful candidate may be subject to a criminal background check prior to starting work.

Minimum Qualifications
High school diploma or GED; at least 6 months of experience directly related to the duties and responsibilities specified.
Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.
Preferred Qualifications
  • Experience deliveringexceptional customer service in a technical support or service deskenvironment.
  • Experience withIncident Management and IT Service Management (ITSM) tools such as Cherwell,ServiceNow, or similar.
  • Excellent writtenand verbal communication skills, including experience writing clear,user-friendly documentation.
  • Experiencecollaborating with technical teams to resolve issues and improve servicedelivery.
  • ITIL or HDIcertification (or equivalent experience) preferred.
  • Demonstrated abilityto manage multiple priorities while maintaining accuracy and professionalism.

Additional Requirements
Applications need to include a complete professional work history with dates and hours worked.
Campus
Main - Albuquerque, NM
Department
IT Customer Service (319A)
Employment Type
Staff
Staff Type
Term - Full-Time
Term End Date
4 months from date of hire
Status
Non-Exempt
Pay
Hourly: $18.81-$24.52
Benefits Eligible
This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.
ERB Statement
As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.
Background Check Required
Yes
For Best Consideration Date
Eligible for Remote Work
Yes
Eligible for Remote Work Statement
After a period, the new employee may be eligible for a telecommuting/hybrid remote work arrangement under the discretion of their supervisor, business needs, and successful completion of training.
Application Instructions
Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.
Include Resume and Cover Letter.
Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.
The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.
The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.

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