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It Managed Services Jobs in Rio Rancho, NM (NOW HIRING)

Path Forward IT

IT Strategic Partner

Albuquerque, NM · On-site

IT Strategic Partner Location: Albuquerque, NM Ready to work hands-on and make a real impact every ... Path Forward IT, a Blue Alliance company, is a nationally recognized managed services provider (MSP ...

The Pueblo of Sandia

DIRECTOR OF IT

Albuquerque, NM

Manages the communication systems impacting Pueblo of Sandia and its enterprises. Ensures the ... Ensures that Management Information Systems and Information Technology support is in accordance and ...

Sandia Resort and Casino

DIRECTOR OF IT

Albuquerque, NM · On-site

$157K - $196K/yr

Manages the communication systems impacting Pueblo of Sandia and its enterprises. Ensures the ... Ensures that Management Information Systems and Information Technology support is in accordance and ...

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$23K

$59.1K

$109K

How much do it managed services jobs pay per year?

As of Jun 11, 2026, the average yearly pay for it managed services in Rio Rancho, NM is $59,060.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,069.00 and $72,062.00 per year, depending on experience, location, and employer.

What does a typical day look like for someone working in IT Managed Services?

A typical day in IT Managed Services involves monitoring client networks and systems, responding to service tickets, conducting routine maintenance, and proactively identifying potential issues before they become critical. You’ll frequently collaborate with other IT technicians, client representatives, and vendors to resolve technical problems and implement solutions. The work environment is usually structured around a help desk or support team, requiring rapid response and precise documentation. This variety in daily tasks keeps the role dynamic, with opportunities to develop technical expertise and advance into senior technical or managerial positions over time.

What are the key skills and qualifications needed to thrive in the It Managed Services position, and why are they important?

To thrive in IT Managed Services, you need a strong grasp of network administration, systems troubleshooting, and service delivery management, typically supported by a degree in information technology or related certifications such as CompTIA, Microsoft, or ITIL. Familiarity with remote monitoring tools, ticketing systems, and security applications is commonly required. Excellent problem-solving skills, effective communication, and customer service orientation help professionals stand out in this field. These competencies ensure efficient operation, rapid resolution of IT issues, and high client satisfaction in a fast-paced environment.

What is an IT Managed Services job?

An IT Managed Services job involves overseeing and maintaining a company's IT infrastructure, including network management, cybersecurity, cloud services, and technical support. Professionals in this role work to ensure systems run smoothly, prevent downtime, and address technical issues proactively. They may also implement technology solutions to improve efficiency and security. This job is often performed by managed service providers (MSPs) who offer outsourced IT support to businesses.

What are popular job titles related to It Managed Services jobs in Rio Rancho, NM? For It Managed Services jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching It Managed Services jobs in Rio Rancho, NM look for? The top searched job categories for It Managed Services jobs in Rio Rancho, NM are:
It Managed Services jobs near you
IT SYSTEMS ADMINISTRATOR

IT SYSTEMS ADMINISTRATOR

Santa Ana Star Casino Hotel

Bernalillo, NM • On-site

Full-time

Posted 9 days ago

Santa Ana Star Casino Hotel rating

7.4

Company rating: 7.4 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

43rd of 135 rated casinos

Job description

Job Summary:

Under the IT Manager's general direction, the IT Systems Administrator oversees support, configuration, and maintenance of application and storage servers, network infrastructure, and telecommunications equipment.

Job Description

Core Values & Expectations:

  • Treat all other co-workers with dignity and respect regardless of position.
  • Demonstrate dependability by calling-in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below.
  • Always be honest. Admit mistakes, learn from mistakes, and move forward.
  • Demonstrate an ability to accept constructive criticism and guidance from supervisors.
  • Be professional by showing politeness and courtesy to co-workers and guests under all circumstances.
  • When you don’t know information, how something works, unsure of policy or procedures, or are unclear, seek answers from your supervisor.

Major Responsibilities/Activities:

  • Plan, coordinate, and implement server maintenance and upgrades both software and hardware.
  • Collaborate with IT Manager to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
  • Conduct Plan, coordinate, and implement server maintenance and upgrades both software and hardware.
  • Collaborate with IT Manager to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
  • Conduct research on software and systems products to justify recommendations and to support purchasing efforts.
  • Monitor and test system performance; prepare and deliver system performance statistics and reports.
  • Create and maintain documentation as it relates to system configuration, mapping, processes and service records.
  • Maintain all server hardware and equipment.
  • Recommend, schedule, and perform server upgrades and repairs.
  • Support development and implementation of infrastructure projects and new technology installations.
  • Routine systems administration and maintenance including user access.
  • Perform system backups and recovery. Maintains data files and monitors system configuration to ensure data integrity.
  • Coordinates and communicates IT Systems activities with the IT Manager.
  • Performs other duties as assigned.

Minimum Requirements:

  • Preference is given to qualified Santa Ana Tribal Members.
  • Bachelor’s degree in Information Technology or a related field or an equivalent mix of training, certification, education, and experience required.
  • Three (3) years of systems administration or experience in an enterprise environment is required.
  • Prior experience in a casino IT environment preferred.
  • A smartphone capable of running company applications and communication systems is required. If the company does not provide a smartphone, a candidate or employee may be provided a smartphone of the company’s choice through a payroll deduction program.
  • All employees must proficiently use a smartphone for company applications, email, and text.
  • Must obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license.

Essential Mental Functions:

The essential mental functions described here represent those that must be met by a team member to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Maintains a strict level of confidentiality regarding company information.
  • Strong organizational skills.
  • Proven ability to provide outstanding customer service.
  • Must have excellent problem-solving abilities.
  • Must be a detail-oriented, organized individual with the ability to multitask.
  • Must be able to work in a fast-paced environment.
  • Must be able to deal with stressful situations in a professional manner.
  • Must be a Team Player.
  • Display strong verbal and written communication skills.
  • Proven ability to handle conflict situations.

Essential Physical Functions:

The essential physical functions described here represent those that must be met by a team member to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • While performing the duties of the position, the team member is frequently required to stand, walk, turn, use hands and fingers to handle, grasp, and feel, reach with hands and arms, talk, and hear.
  • Lifting and transporting of moderately heavy objects, such as computers and peripherals.
  • Sitting or standing for extended periods of time.
  • Must be able to work various hours including weekends and holidays.
  • Must present self in a well-groomed, professional appearance.
  • The employee must be able to lift to 25 pounds.
  • Must be able to work at a fast pace.
  • Must be able to handle stress effectively.
  • Must be able to maneuver around the office and the facility as needed to collect and distribute all necessary documents.
  • Physical ability to safely perform the essential job functions of the position.

Equipment Used:

• Telecommunication equipment.

• Computers, printers, servers.

• All additional office equipment.

Work Environment:

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually loud. Team member will be exposed to inclement weather and a second-hand smoke-filled environment.

Hazards include working around moving equipment. Equipment must be properly used, or they can be potentially hazardous.

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