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Information Technology Operations Specialist Jobs

KWI

IT Operations Specialist

Melville, NY · On-site

As an IT Operations Specialist, you excel at the following core competencies * Adaptive Communication: You translate complex technical issues into clear, actionable guidance. Users trust you because ...

Spotline

IT Operations Specialist

Sunnyvale, CA · On-site

* 5 10 years of experience in IT Operations, Desktop Support, Systems Administration, or a related ITsupport role. * Experience providing day-to-day IT troubleshooting for laptops, Slack, printers ...

SHI

Sr. IT Operations Specialist

Charlotte, NC · On-site

Job Summary The Sr. IT Operations Specialist will develop departmental communication strategies for business updates, program initiatives, employee recognition, and IT incidents, while drafting ...

CertiK

IT Operations Specialist

New York, NY · Remote

$70K - $90K/yr

... day operational tasks to help keep the office and systems running smoothly. Responsibilities * Provide day-to-day IT support for employees across hardware, software, accounts, and access-related ...

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Information Technology Operations Specialist information

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$32.5K

$83.3K

$156.5K

How much do information technology operations specialist jobs pay per year?

As of Aug 8, 2026, the average yearly pay for information technology operations specialist in the United States is $83,310.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is an information technology operations specialist?

Information Technology Operations Specialists are professionals responsible for managing and supporting the daily operations of an organization's IT infrastructure. Their duties typically include monitoring networks, maintaining servers, troubleshooting hardware and software issues, and ensuring system security. They play a critical role in minimizing downtime and keeping essential systems running smoothly, often working closely with other IT staff and departments. IT Operations Specialists may also assist with deploying software updates, managing backups, and responding to technical incidents.

What is the difference between Information Technology Operations Specialist vs Network Technician?

AspectInformation Technology Operations SpecialistNetwork Technician
CertificationsCompTIA A+, Network+, ITILCompTIA Network+, Cisco CCNA
Work EnvironmentData centers, IT departments, enterprise environmentsNetwork labs, client sites, enterprise networks
Primary ResponsibilitiesManaging IT operations, troubleshooting systems, ensuring uptimeInstalling, configuring, and repairing network hardware and connections
Industry UsageCorporate, government, large organizationsTelecommunications, IT service providers, enterprise networks

While both roles support IT infrastructure, the Information Technology Operations Specialist focuses on overall system management and operational efficiency, whereas the Network Technician specializes in network hardware and connectivity issues. Understanding these differences helps employers and job seekers target the right skills and certifications for each role.

What are some common challenges faced by information technology operations specialists in a fast-paced organization?

Information Technology Operations Specialists often encounter challenges such as managing multiple high-priority incidents simultaneously, ensuring system uptime during software updates, and adapting to rapidly changing technology environments. They must balance routine maintenance tasks with urgent troubleshooting, all while communicating effectively with various departments. Staying organized and proactive in addressing potential issues is key to success in this dynamic role.

What are the key skills and qualifications needed to thrive as an information technology operations specialist?

To thrive as an Information Technology Operations Specialist, you need strong problem-solving abilities, knowledge of network and system administration, and typically a degree in computer science or a related field. Familiarity with IT service management tools (like ServiceNow), scripting languages, and industry certifications such as CompTIA Network+ or ITIL are highly valuable. Excellent communication, teamwork, and adaptability set top performers apart in this dynamic environment. These skills ensure smooth IT operations, minimize downtime, and support the overall productivity of an organization.
More about Information Technology Operations Specialist jobs
What cities are hiring for Information Technology Operations Specialist jobs? Cities with the most Information Technology Operations Specialist job openings:
What job categories do people searching Information Technology Operations Specialist jobs look for? The top searched job categories for Information Technology Operations Specialist jobs are:
Information Technology Operations Specialist jobs near you
Infographic showing various Information Technology Operations Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $83,310 per year, or $40.1 per hour.

IT Operations Specialist - Level 2

Deploy

Atlanta, GA

Full-time

Re-posted 11 days ago

Job description

Job Title: IT Operations Specialist – Level 2Reports to: IT Operations Manager

The IT Operations Specialist – Level 2 plays a key technical role in driving efficiency, automation, and reliability across DEPLOY's client's IT Operations. This position supports and automates the lifecycle of user accounts, hardware, and software, ensuring employees have the fastest, easiest, and best experience with technology.

The ideal candidate brings deep PowerShell scripting, troubleshooting, and automation expertise, along with hands-on experience in Microsoft 365 administration, Windows administration, and IT asset coordination.
Working under the direction of the IT Operations Manager, this role focuses on building and maintaining automation that eliminates manual work, standardizes IT processes, and improves IT operations and support.

The specialist executes hardware and software lifecycle operations, manages M365 and user administration, and provides Level 2 support for complex hardware, software, and account issues—continuously enhancing IT operations through scripting, integration, and process improvement.

>>>> Develop and maintain PowerShell automation for hardware, software, and user lifecycle processes.

Manage user accounts, roles, and permissions in Entra ID and Microsoft 365

Administer M365 applications (Exchange, Teams, SharePoint, OneDrive) and automate recurring administrative tasks.

Diagnose and resolve Level 2 hardware, software, and user issues, preventing recurrence through automation.

Integrate ITSM workflows with automation to streamline requests, fulfillment, and tracking.

Execute procurement, logistics, and deployment tasks under IT Operations Manager direction.

Maintain up-to-date user, device, and asset records across systems with a strong attention to detail.

Support new-site deployments and M&A integrations, coordinating hardware, and account provisioning.

Provide surge support for Help Desk operations as needed.

Join a growing IT organization that values automation, precision, and continuous improvement.

You'll help transform how technology supports the business by automating processes, improving user experiences, and ensuring systems just work.

With eight businesses, 102 locations, and over 1,200 users, DEPLOY's client offers the opportunity to make a direct and lasting impact at scale. Your technical skills and problem-solving mindset will help us modernize, simplify, and deliver a best-in-class IT experience across the enterprise.

Span of Control: (incl # reports) No direct reports.

Decision Making / Autonomy: Expected to independently identify automation opportunities, propose solutions, and implement approved process improvements with minimal oversight of the IT Operations Manager.

Financial Authority: Does not own a budget directly.

Work / Problem Complexity: Handles moderately complex technical and operational problems across user and hardware lifecycle management.

Requires deep analytical thinking, PowerShell scripting expertise, and a thorough understanding of Microsoft 365 and Windows environments.

Influencing / People Leadership: Collaborates cross-functionally with IT, procurement, and business unit teams to standardize processes and implement automation.

EDUCATION / EXPERIENCE

Certifications: None required

Educational Requirements: Preferred: Bachelors degree in Computer Science Related field

Years of Experience: 5+ Years of IT Operation or Systems Administration Experience

Knowledge / Skills / Abilities: Expert level PowerShell scripting, integration, and automation skills.

M365 Admin (Exchange, Teams, SharePoint) Windows desktop administration Hardware configuration and administration

POTENTIAL CAREER PROGRESSION = Potential progression to IT Operations Manager