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Information Technology Associate Jobs in Springfield, IL

Every associate matters and makes a difference It is truly a culture like no other - We hope you ... Summary The Cyber & CE Information Technology Technician is responsible for supporting the ...

IT Help Desk Technician

Auburn, IL · On-site

$17 - $21/hr

United Community Bank is seeking an IT Technician to join our Helpdesk team. This individual will ... Associate's degree or Vocational training in Computer Science/MIS or equivalent experience ...

... Associates with charm, cheer, and a dash of pizzazz!! What's the Scoop?* Greet customers like they ... Master the art of store operations (it's like a real-life video game!)* Choose your adventure: AM ...

Epic Analyst I-Lumens

Springfield, IL · On-site +1

$31.03 - $46.54/hr

Associate's degree in Clinical, Informatics, Computer Science, Business or related field is required. * High School Diploma or equivalent and 3 years of experience in healthcare IT, clinical ...

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Information Technology Associate information

See Springfield, IL salary details

$13

$29

$55

How much do information technology associate jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for information technology associate in Springfield, IL is $29.24, according to ZipRecruiter salary data. Most workers in this role earn between $19.52 and $34.81 per hour, depending on experience, location, and employer.

What is an information technology associate?

As an information technology associate, your primary responsibilities are to provide technical support for computer systems and to troubleshoot issues encountered by end users. You may work with technology products or within a business or organization that uses technology. Your duties include working with both software applications and computer hardware. You are in charge of network management, database administration, and systems monitoring. You install modified and updated software, supervise and analyze data for integrity, and support data transfers or file sharing. You also develop security protocols for restricted access systems.

What are the key skills and qualifications needed to thrive as an information technology associate, and why are they important?

To thrive as an Information Technology Associate, you need a solid understanding of IT fundamentals, troubleshooting, and computer networking, often backed by a degree in information technology or a related field. Familiarity with operating systems, basic scripting, service desk software, and certifications like CompTIA A+ or Microsoft Certified: Fundamentals is typically required. Strong problem-solving abilities, teamwork, and effective communication skills are essential soft skills that set candidates apart. These competencies are crucial for efficiently resolving technical issues, supporting end-users, and ensuring seamless IT operations within organizations.

What are some common challenges information technology associates face when supporting end-users, and how can they effectively address them?

Information Technology Associates often encounter challenges such as troubleshooting diverse technical issues, managing urgent support requests, and communicating complex information to users with varying technical backgrounds. To address these challenges effectively, it's important to develop strong problem-solving skills, maintain clear and patient communication, and stay organized to prioritize tasks. Building rapport with end-users and continually updating technical knowledge also help ensure efficient and positive support experiences.

What is the difference between Information Technology Associate vs Network Technician?

AspectInformation Technology AssociateNetwork Technician
Required CredentialsAssociate degree in IT or related field, certifications like CompTIA A+Associate degree or certifications like CompTIA Network+
Work EnvironmentOffice settings, help desk, technical supportData centers, network infrastructure, on-site troubleshooting
Employer & Industry UsageBusinesses, IT service providers, government agenciesTelecommunications, network service providers, large enterprises

Both roles involve technical support and troubleshooting, but an Information Technology Associate typically handles a broader range of IT tasks, including software support and user assistance, while a Network Technician specializes in network infrastructure and connectivity issues. The choice depends on your interest in general IT support versus network-specific work.

Is an Information Technology Associate worth getting an Information Technology degree in 2026?

An Information Technology Associate position often benefits from a relevant degree, as it provides foundational knowledge in networking, security, and systems administration. However, practical experience, certifications like CompTIA or Cisco, and technical skills can also be highly valuable in this field. By 2026, a combination of education and hands-on experience will likely remain important for career advancement in IT roles.

What can I do with an information technology associate's degree?

An Information Technology Associate's degree prepares individuals for roles such as help desk technician, network support specialist, or systems administrator. These positions involve troubleshooting hardware and software issues, maintaining network infrastructure, and supporting users, often requiring knowledge of operating systems, networking, and basic cybersecurity. Certifications like CompTIA A+ or Network+ can enhance job prospects in this field.

What are the most commonly searched types of Information Technology jobs in Springfield, IL?

The most popular types of Information Technology jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Information Technology Associate jobs?

Cities near Springfield, IL with the most Information Technology Associate job openings:

Infographic showing various Information Technology Associate job openings in Springfield, IL as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $60,824 per year, or $29.2 per hour.

$6.5K - $7.1K/mo

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 11 days ago


Job description

Salary: $6,541.67 - $7,195.84 Monthly
Location : Springfield, IL
Job Type: Civil Service
Job Number: 2402272
Department: Information Resources-SMS
Division: Administration
Opening Date: 08/21/2026
Closing Date: 8/24/2026 2:00 PM Central
FLSA: Exempt
Bargaining Unit: N/A
Shift: Days
ExemptorNon_Exempt: Exempt
SMS/SWS#: SMS.CS.N9325.005
We recommend using the following browsers to complete the application:
Desktop: Google Chrome, Edge with Chromium
Mobile: Google Chrome, Safari
Description
Under the general supervision of the Director of Admin Computing Services and Management
Operations and consistent with University and School of Medicine policies and procedures, the
incumbent in this position is responsible for developing, implementing, and utilizing standard
project management processes in order to evaluate, execute, and close Information
Technology projects. In addition, the incumbent in this position manages the Information
Technology project portfolio and is the technical liaison between the Information Technology
teams, vendors, and the departments throughout the School of Medicine and SIU Healthcare.
Examples of Duties
I. Project Management 80%
1. Manage the Information Technology project portfolio.
2. Manage approved Information Technology projects by including proper project
resources, tracking progress, and verifying project closure.
3. Coordinate and participate in the evaluation of proposed information technology projects
to ensure success measures can be obtained.
4. Review, track, and verify the completion of proper agreements and legal documents.
5. Establish and maintain information technology project folders and documentation.
6. Develop, verify, and document an information technology project scope, project task
plan, project test plan, education plan, and timeline with assigned information
technology resources and business function project team members.
7. Manage, coordinate, and document information technology project implementations by
following project plans and meeting project timelines.
8. Guide and support project team members during the implementation of a project plan.
9. Monitor each information technology project's timeline.
10.Document and communicate an information technology project's progress to the project
resources and executives to ensure the project adheres to the schedule.
11.Document and communicate any modifications to an information technology project
which will affect project scope, timeline, or required resources.
12.Monitor information technology project scopes during implementation to prevent
unauthorized project scope modifications.
13.Analyze, manage, and communicate to project resources and executives any risks
encountered during an information technology project implementation.
14.Verify and document the completion of the information technology project's testing plan.
15.Verify and document the completion of the information technology project's education
plan.
16.Verify and document the future support of an implemented information technology
project.
17.Manage and document the closing of the information technology project.
18.Serve as the liaison and advocate between the information technology team members,
vendors, and team members from the School of Medicine and SIU Healthcare
departments.
19.Serve as technical advisor and consultant to School of Medicine and SIU Healthcare
personnel.
II. Technology 15%
1. Assist with development of long and short-term strategic plans for all School of Medicine
technology.
2. Assist with the evaluation of current systems to find integration opportunities,
enhancements, efficiencies, and cost-savings.
3. Assist with selection, procurement, implementation, and integration of project-required
equipment.
4. Assist with the development and implementation of new technologies by contributing to
the conceptualization and design of new and revised systems, methods, and
procedures pertaining to the overall development of information technology within our
organization.
IV. Service 5%
1. Participate on advisory committees both on-campus and with outside entities.
Qualifications
1. High school diploma or equivalent.
2. Any one or any combination totaling six (6) years (72 months) from the following
categories:
o College course work with a concentration in Information Technology (IT), IT
Management, or a closely related discipline, as measured by the following
conversion table or its proportional equivalent;
? 30 semester hours equals one (1) year (12 months)
? Associate's Degree (60 semester hours) equals eighteen months (18
months)
? 90 semester hours equals two (2) years (24 months)
? Bachelor's Degree (120 semester hours) equals three (3) years (36
months)
o Work experience in IT-related functions such as programming, network design,
networking engineering, IT systems integration, or closely related field.
3. Two (2) years of total work experience in a supervisory or lead worker capacity in an IT
environment.
Knowledge, Skills, and Abilities
1. Excellent oral and written communication skills.
2. Knowledge of the systems and operations used within the areas of departments of
responsibility.
3. Ability to oversee and coordinate activities of assigned staff.
4. Ability to effectively communicate with other colleagues, supervisors, administrative
staff, and other campuses/agencies units.
5. Ability to identify and resolve technical and personnel problems.
6. Ability to effectively communicate and professionally interact with all staff levels.
7. Must possess a logical orientation to problem solving.
8. Must have comprehensive understanding of computing practices, methods, principles,
and techniques.
9. Expertise with common office productivity software, electronic mail, and calendaring.
10.Must have ability to plan, coordinate, and implement chronological operations.
11.Possess strong analytical skills.
12.Must possess the ability to act independently, manage multiple ongoing projects, see
tasks through to completion in an orderly and timely fashion, and work well with a team.
13.Sensitive to the needs of underrepresented minority populations
Supplemental Information
If you require assistance, please contact the Office of Human Resources at or call 217-545-0223 Monday through Friday, 8:00am-4:30pm.
The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education, patient care, research and service to the community.
The SIU School of Medicine Annual Security Report is available online at This report contains policy statements and crime statistics for Southern Illinois University School of Medicine in Springfield, IL. This report is published in compliance with Federal Law titled the
"Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act."
Southern Illinois University School of Medicine is an Affirmative Action/Equal Opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, protected veteran status or marital status in accordance with local, state and federal law.
Pre-employment background screenings required.
Paid time off: Includes 12 paid holidays per year. Accrual rates vary based on employment type and years of service
Paid sick time: Use for personal illness, doctor visits, or if your immediate family members fall ill
Health, Dental, and Life insurance
Optional life insurance: Your spouse and dependents can enroll in State term life and university-sponsored term life insurance.
Prescription: Plan participants enrolled in any state health plan have prescription drug benefits included in the coverage.
Long-term Disability Insurance
Flexible spending accounts: Optional, IRS tax-favored program that enables you to stretch medical expenses and dependent care dollars
Voluntary retirement accounts: Optional plans include the State of Illinois Deferred Compensation Plan (457) and Tax Deferred Annuity (403b).
Tuition Waiver/Tuition Reimbursement: Continue your graduate or undergraduate education with the help of tuition waivers or tuition reimbursement
Leaves of absence: Includes FMLA and Extended Sick Leave Benefits for qualified employees
Employee Assistance Program: Access free and confidential support, including counseling services, and information during difficult times
For more information please visit