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AEVEX

LN System Developer/Architect

San Diego, CA · On-site +1

Work Arrangement Remote position with periodic travel to AEVEX facilities (Tampa, FL; Solana Beach ... The Infor LN Developer will work closely with business stakeholders, functional analysts, and the ...

Insperity

XA Application Consultant Manager

OH · Remote

$135K - $160K/yr

... Infor XA and Infor OS solutions. In this player-coach position, you will balance hands-on client ... Paid time off and remote work opportunities We're committed to creating a workplace where people ...

Doppio Group

General Application

Chicago, IL · On-site +1

... remote team members across North America and India. Our work is focused on supply chain integration ... Our clients turn to us because of our deep expertise with Infor M3 ERP and because we take ...

Doppio Group

General Application

Chicago, IL · On-site +1

... remote team members across North America and India. Our work is focused on supply chain integration ... Our clients turn to us because of our deep expertise with Infor M3 ERP and because we take ...

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How much do infor remote jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for infor remote in the United States is $66.73, according to ZipRecruiter salary data. Most workers in this role earn between $55.53 and $80.77 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals working remotely in Infor-related roles, and how can they be overcome?

Professionals working remotely in Infor-related roles often face challenges such as navigating complex enterprise software environments without immediate on-site support, coordinating with global teams across different time zones, and maintaining effective communication with clients or colleagues. To overcome these challenges, it's important to leverage collaboration tools, participate in regular virtual meetings, and proactively seek out internal knowledge resources or training. Building a strong remote network within the Infor ecosystem can also help in sharing solutions and best practices.

What are Infor Remote jobs?

Infor Remote jobs refer to employment opportunities at Infor, a global enterprise software company, that allow employees to work from locations outside of traditional office environments. These roles span a wide range of functions, including software development, sales, customer support, consulting, and project management. Working remotely at Infor typically involves collaborating with teams through digital communication tools, participating in virtual meetings, and leveraging cloud-based platforms to deliver solutions to clients. Remote positions offer flexibility and the ability to balance work and personal commitments while contributing to Infor’s innovative projects.

What are the key skills and qualifications needed to thrive as an Infor Remote Consultant, and why are they important?

To thrive as an Infor Remote Consultant, you generally need expertise in Infor ERP systems, strong analytical abilities, and a relevant degree in information technology, business, or a similar field. Proficiency with Infor CloudSuite, Infor Mongoose, ION, and applicable certifications such as Infor Certified Professional are commonly expected. Exceptional problem-solving, communication, and self-management skills help professionals excel in client interactions and remote work environments. These skills and qualifications are crucial to delivering efficient Infor solutions, ensuring client satisfaction, and maintaining productivity while working remotely.
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Infor Remote jobs near you
Infographic showing various Infor Remote job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $138,790 per year, or $66.7 per hour.
Delivery Manager, Application Managed Services (Remote)

Delivery Manager, Application Managed Services (Remote)

Doppio Group

Chicago, IL • On-site, Remote

Full-time

Posted 17 days ago

Job description

Doppio Group is seeking a Delivery Manager to join our growing Application Managed Services (AMS) organization. This client-facing role is responsible for managing a portfolio of ERP support accounts (initially ~7-8 clients), overseeing support delivery, escalation management, Service Level Agreement (SLA) performance, and long-term client relationships within manufacturing and distribution environments. While the role does not include direct people management responsibilities, you will coordinate and influence shared consulting and technical resources across multiple client engagements.
Our Delivery Managers operate at the center of customer communication, ticket prioritization, consultant coordination, and operational problem-solving. You will partner closely with our ERP consultants, developers, project teams, as well as customer stakeholders to keep priorities aligned, issues moving forward, and SLAs on track.
You will act as the operational leader for your accounts. Rather than troubleshooting every technical detail yourself, you will be coordinating the necessary resources to ensure client needs are addressed and expectations are consistently achieved.
As part of a growing AMS practice, this role also offers the opportunity to contribute beyond day-to-day ticket management by identifying improvement opportunities, helping clients optimize processes, and supporting long-term account growth.
This is a remote-first role with occasional travel (5-10%). Candidates should be based in either the U.S. Eastern or Central Time zone and comfortable coordinating with global teams when client needs require it.
A day in the life of a Doppio Support Delivery Manager
  • Build relationships with key stakeholders among long-term clients including establishing a regular cadence of proactive virtual meetings and onsite visits
  • Oversee day-to-day support services ensuring:
    • Tickets are categorized, processed & prioritized correctly and responded to in a timely manner
    • Internal teams are responding appropriately to address the clients' needs and proactively communicating when others need to be involved
    • SLAs are being met
  • Manage client expectations and optimize client satisfaction with the intent of maximizing client retention/renewals and when appropriate, scope expansion
  • Act as the primary escalation point for client concerns and delivery issues
  • Provide weekly and monthly status reports to your clients
  • Work closely with the Customer Success Manager (CSM) for each account that you are supporting
    • Provide summaries of issues on a daily/weekly basis as needed
    • Inform CSM if there have been any escalations from the client
    • Inform CSM if there are any possible Professional Services opportunities
  • Ensure that both Doppio and client adhere to the terms of the contract.

Qualifications:
  • 5+ years of experience in ERP support, application support, service delivery, technical account management, customer success, AMS, IT operations, or a related client-facing operational support environment including strong problem solving and ticket prioritization
  • Demonstrated success working as the direct point of contact with clients in a delivery or high-touch support environment with SLAs. Skilled at building client trust, de-escalating situations, and maintaining confidence during high-pressure support situations
  • Experience communicating with and driving action via matrixed cross-functional teams of consultants, developers, or technical resources without direct management authority
  • Success with ERP platform support and enhancements for manufacturing, distribution, supply chain, warehouse management, operations, industrial, or related environments. Ideally, experience with Infor M3 / Infor CloudSuite, but the following ERPs will also be considered: Infor CloudSuite Industrial (CSI) [Syteline], Infor CloudSuite Distribution (CSD), Infor LN or S3, Epicor, QAD, JD Edwards, Microsoft Dynamics, Oracle NetSuite, SAP, or similar enterprise ERP platforms
  • Experience tracking and developing reports with relevant KPIs (e.g. customer satisfaction, SLAs)
  • Strong organizational, prioritization, time management, and attention-to-detail skills within fast-paced or interrupt-prone environments
  • Ability to identify patterns, operational improvement opportunities, and client needs beyond individual tickets
  • Proficient in Google Workspace and Slack or other similar platforms
  • Ability to travel periodically to client sites (~5-10%)
  • US-based candidates located within Eastern or Central time zones only

Nice to Have
  • Certification in a relevant service management framework such as ITIL
  • Experience with process flows and reporting with ticketing, service desk, or work management platforms like Teamwork, JIRA, ServiceNow, Zendesk, Freshdesk, or similar tools
  • Proven ability to identify and qualify new sales opportunities with existing clients
  • Experience with Agile methodology and/or leading internal scrum meetings

About Doppio Group
Doppio Group is a North American Infor Alliance and Delivery Partner focused on helping manufacturing, distribution, and supply chain organizations optimize and support their ERP environments. For more than a decade, Doppio has partnered with clients across industrial, food & beverage, chemicals, packaging, and related sectors to deliver ERP implementations, application managed services (AMS), process optimization, integrations, reporting, and ongoing operational support.
Unlike larger consulting organizations, Doppio operates with a highly collaborative, hands-on culture where client relationships, responsiveness, and execution matter. The company is privately held and profitable, allowing teams to stay focused on long-term client partnerships.
The AMS organization plays a critical role in supporting customers after implementation by helping them manage day-to-day ERP operations, enhancements, reporting requests, workflows, integrations, and production support. As Doppio continues to grow its AMS practice, the organization is investing in operational maturity, customer experience, and scalable service delivery processes.
This role offers the opportunity to work closely with clients, consultants, developers, and leadership in a highly visible position that combines customer relationship management, operational coordination, ERP support, and business process understanding. Doppio's AMS model goes beyond just providing break/fix support; we partner with our clients to provide stabilization, standardization, and then optimization of their business.
Doppio Group is an Equal Opportunity Employer. We are committed to creating an inclusive environment and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected status under applicable law.

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