Independent Contractor Airbnb Chat Support Jobs (NOW HIRING)

Join a Company Where Your Work Makes a Difference

At ISN, we believe our people are the driving force behind our success. For more than 45 years, we've partnered with over 150 federal agencies to deliver innovative, mission-critical solutions that strengthen government mission and serve the public.

Recognized over 25 times by the Washington Business Journal as one of the 50 Fastest Growing Government Contractors and by the Inc. 5000 as one of the Fastest Growing Private Companies, ISN continues to grow through exceptional service, innovation, and a commitment to excellence. We have earned more than 100 commendation letters from our customers recognizing our commitment to exceptional quality, timely delivery, and unwavering integrity. We take pride in our role as a trusted government partner, delivering innovative solutions that benefit society, strengthen national security, and support mission-critical operations.

At ISN, you'll find more than a job—you'll find an opportunity to build your career, collaborate with talented professionals, and make a meaningful impact supporting important federal missions. We foster a collaborative, inclusive culture where employees are encouraged to learn, grow, share ideas, and contribute to innovative solutions for our customers.

Whether you're just beginning your career or bringing years of experience, you'll join a team that values integrity, accountability, teamwork, and continuous improvement. If you're passionate about making a difference and delivering exceptional results, we'd love to have you on our team.

Why You'll Love Working at ISN

We believe great employees deserve great support. Our comprehensive benefits package includes:

• Comprehensive Medical Coverage with Prescription Benefits
• Dental Insurance
• Flexible Spending Accounts (FSA)
• Company-Paid Short-Term & Long-Term Disability
• Company-Paid Basic Life Insurance
• 401(k) Retirement Plan
• Paid Time Off beginning on your first day of employment
• Professional growth and leadership development opportunities

Position Summary

The Independent Contractor Leader oversees all aspects of the Independent Contractor (IC) program supporting federal background investigation operations. This position serves as the primary point of contact for contractor engagement, recruitment support, workforce planning, retention initiatives, and contractual administration.

The IC Leader works closely with Recruiting, Field Leadership, Training, and Program Management to ensure adequate contractor coverage and alignment with customer requirements.

Security Clearance: Active favorable adjudicated T5, T5R or HT

DHS experience highly desired

Flexible work location, Remote-friendly

Key Responsibilities

• Manage and oversee the Independent Contractor workforce nationwide.
• Identify geographic coverage gaps and staffing needs.
• Partner with Recruiting to source and engage qualified Independent Contractors.
• Develop strategies to improve contractor engagement, satisfaction, and retention.
• Maintain and administer Independent Service Agreements (ISAs).
• Coordinate contractor onboarding activities and program participation.
• Participate in and host contractor recruitment and procurement events.
• Collaborate with Training and Field Leadership to promote professional development opportunities.
• Monitor contractor utilization and workforce trends.
• Provide workforce planning recommendations to Program Management.

ISN Corporation is proud to be an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other status protected by applicable law.

ISN Corporation maintains a Drug-Free Workplace. All candidates must successfully complete a pre-employment background investigation prior to starting employment.

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