... Incident, Problem, and Service Management processes • Ability to coordinate with infrastructure, application, security, and support teams for issue resolution • Strong communication ...
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... Incident, Problem, and Service Management processes • Ability to coordinate with infrastructure, application, security, and support teams for issue resolution • Strong communication ...
IT Manager, Service Desk
Memphis, TN · On-site
Own incident, problem, and request management processes, ensuring consistent application of best practices. * Drive root cause analysis and problem management to reduce recurring incidents.
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IT Manager, Service Desk
Memphis, TN · On-site
Own incident, problem, and request management processes, ensuring consistent application of best practices. * Drive root cause analysis and problem management to reduce recurring incidents.
You'll lead daily operations, strengthen incident and problem management, use metrics to drive improvements, and partner across teams to increase operational maturity. As a Manager, Technology ...
You'll lead daily operations, strengthen incident and problem management, use metrics to drive improvements, and partner across teams to increase operational maturity. As a Manager, Technology ...
Manager, Technology Operations Services (Nashville, TN)
Nashville, TN · On-site
$127K - $212K/yr
You'll lead daily operations, strengthen incident and problem management, use metrics to drive improvements, and partner across teams to increase operational maturity. As a Manager, Technology ...
Manager, Technology Operations Services (Nashville, TN)
Nashville, TN · On-site
$127K - $212K/yr
You'll lead daily operations, strengthen incident and problem management, use metrics to drive improvements, and partner across teams to increase operational maturity. As a Manager, Technology ...
You'll lead daily operations, strengthen incident and problem management, use metrics to drive improvements, and partner across teams to increase operational maturity. As a Manager, Technology ...
You'll lead daily operations, strengthen incident and problem management, use metrics to drive improvements, and partner across teams to increase operational maturity. As a Manager, Technology ...
You'll lead daily operations, strengthen incident and problem management, use metrics to drive improvements, and partner across teams to increase operational maturity. As a Manager, Technology ...
You'll lead daily operations, strengthen incident and problem management, use metrics to drive improvements, and partner across teams to increase operational maturity. As a Manager, Technology ...
PetsHotel Supervisor
Memphis, TN · On-site
$15.58 - $20.51/hr
Responsible for safety incident support and follow up. * Ensures routine maintenance is performed on all equipment in the PetsHotel. This includes identifying potential system issues and partnering ...
PetsHotel Supervisor
Memphis, TN · On-site
$15.58 - $20.51/hr
Responsible for safety incident support and follow up. * Ensures routine maintenance is performed on all equipment in the PetsHotel. This includes identifying potential system issues and partnering ...
PetsHotel Supervisor
Memphis, TN · On-site
$15.58 - $20.51/hr
Responsible for safety incident support and follow up. * Ensures routine maintenance is performed on all equipment in the PetsHotel. This includes identifying potential system issues and partnering ...
PetsHotel Supervisor
Memphis, TN · On-site
$15.58 - $20.51/hr
Responsible for safety incident support and follow up. * Ensures routine maintenance is performed on all equipment in the PetsHotel. This includes identifying potential system issues and partnering ...
PetsHotel Supervisor
Knoxville, TN · On-site
$15.58 - $20.51/hr
Responsible for safety incident support and follow up. * Ensures routine maintenance is performed on all equipment in the PetsHotel. This includes identifying potential system issues and partnering ...
PetsHotel Supervisor
Knoxville, TN · On-site
$15.58 - $20.51/hr
Responsible for safety incident support and follow up. * Ensures routine maintenance is performed on all equipment in the PetsHotel. This includes identifying potential system issues and partnering ...
PetsHotel Supervisor
Knoxville, TN · On-site
$15.58 - $20.51/hr
Responsible for safety incident support and follow up. * Ensures routine maintenance is performed on all equipment in the PetsHotel. This includes identifying potential system issues and partnering ...
PetsHotel Supervisor
Knoxville, TN · On-site
$15.58 - $20.51/hr
Responsible for safety incident support and follow up. * Ensures routine maintenance is performed on all equipment in the PetsHotel. This includes identifying potential system issues and partnering ...
PetsHotel Supervisor
$15.58 - $20.51/hr
Responsible for safety incident support and follow up. * Ensures routine maintenance is performed on all equipment in the PetsHotel. This includes identifying potential system issues and partnering ...
PetsHotel Supervisor
$15.58 - $20.51/hr
Responsible for safety incident support and follow up. * Ensures routine maintenance is performed on all equipment in the PetsHotel. This includes identifying potential system issues and partnering ...
PetsHotel Supervisor
$15.58 - $20.51/hr
Responsible for safety incident support and follow up. * Ensures routine maintenance is performed on all equipment in the PetsHotel. This includes identifying potential system issues and partnering ...
PetsHotel Supervisor
$15.58 - $20.51/hr
Responsible for safety incident support and follow up. * Ensures routine maintenance is performed on all equipment in the PetsHotel. This includes identifying potential system issues and partnering ...
Director IT Operations
Brentwood, TN · On-site
Endpoint and user productivity platforms -- device lifecycle, patching, and support * IT service management -- incident, problem, change, release, and request management * Service monitoring ...
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Director IT Operations
Brentwood, TN · On-site
Endpoint and user productivity platforms -- device lifecycle, patching, and support * IT service management -- incident, problem, change, release, and request management * Service monitoring ...
Director IT Operations
Brentwood, TN · On-site
Endpoint and user productivity platforms - device lifecycle, patching, and support * IT service management - incident, problem, change, release, and request management * Service monitoring ...
Director IT Operations
Brentwood, TN · On-site
Endpoint and user productivity platforms - device lifecycle, patching, and support * IT service management - incident, problem, change, release, and request management * Service monitoring ...
Design and implement automation across incident, problem, and change management workflows. * Build end-to-end workflows that connect trigger, decision, and execution points to reduce manual effort ...
Design and implement automation across incident, problem, and change management workflows. * Build end-to-end workflows that connect trigger, decision, and execution points to reduce manual effort ...
Design and implement automation across incident, problem, and change management workflows. * Build end-to-end workflows that connect trigger, decision, and execution points to reduce manual effort ...
Design and implement automation across incident, problem, and change management workflows. * Build end-to-end workflows that connect trigger, decision, and execution points to reduce manual effort ...
Design and implement automation across incident, problem, and change management workflows. * Build end-to-end workflows that connect trigger, decision, and execution points to reduce manual effort ...
Design and implement automation across incident, problem, and change management workflows. * Build end-to-end workflows that connect trigger, decision, and execution points to reduce manual effort ...
... Management Handling Incident, problem and change tickets. Participate in project work Managing domain controllers Contribute or core role in upgrade from MS 2008 to MS 2016 & Cloud. Managing CA ...
... Management Handling Incident, problem and change tickets. Participate in project work Managing domain controllers Contribute or core role in upgrade from MS 2008 to MS 2016 & Cloud. Managing CA ...
Lead incident, problem, and change management processes. * Define goals for the function that align with enterprise objectives. * Ensure effective communication with users, cross-functional teams ...
Lead incident, problem, and change management processes. * Define goals for the function that align with enterprise objectives. * Ensure effective communication with users, cross-functional teams ...
JOB DUTIES Advanced Incident & Problem Management * Resolve escalated incidents requiring deep technical expertise. * Perform root cause analysis for recurring issues and recommend long-term fixes.
Quick apply
JOB DUTIES Advanced Incident & Problem Management * Resolve escalated incidents requiring deep technical expertise. * Perform root cause analysis for recurring issues and recommend long-term fixes.
Incident Problem Manager information
How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?
Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.
What is the difference between Incident Problem Manager vs Incident Coordinator?
| Aspect | Incident Problem Manager | Incident Coordinator |
|---|---|---|
| Primary Role | Manages the lifecycle of incidents and problems to minimize impact and prevent recurrence | Coordinates incident response activities, ensuring timely resolution and communication |
| Certifications | ITIL Foundation, Problem Management certifications | ITIL Foundation, Incident Management certifications |
| Work Environment | Typically in IT service management teams, focusing on problem analysis | Operational teams, focusing on incident handling and communication |
While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.
What does an Incident Problem Manager do?
An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.
What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?
To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.
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What job categories do people searching Incident Problem Manager jobs in Tennessee look for? The top searched job categories for Incident Problem Manager jobs in Tennessee are:
Contractor
Posted 3 days ago
Job description
Job Title: IT Helpdesk / Logistics Support Analyst
Location: Memphis, TN
Experience Required: 5–7+ Years
Key Requirements:
• Experience providing IT Helpdesk and End-User Support in a global environment
• Strong troubleshooting skills for PCs, printers, scanners, network connectivity, and infrastructure issues
• Experience supporting logistics/warehouse operations and logistics applications
• Hands-on experience with SAP application support
• Proficiency with Microsoft Office 365 (Outlook, Teams, Office, etc.)
• Experience with Incident, Problem, and Service Management processes
• Ability to coordinate with infrastructure, application, security, and support teams for issue resolution
• Strong communication, organizational, and stakeholder management skills
Responsibilities:
• Provide first-level IT support for logistics operations and end users
• Troubleshoot hardware, software, network, and SAP-related issues
• Drive incident and problem management to identify root causes and prevent recurring issues
• Support software deployments, upgrades, patches, and new service rollouts
• Coordinate with global IT teams and third-party support providers
• Monitor and escalate critical issues to ensure minimal business impact
• Support logistics center technology including PCs, scanners, printers, and warehouse applications
Education:
• Bachelor's degree in Computer Science, Information Systems, or related field
Thanks & Regards
Anchal Singh
Anchal.singh@tekgence.com