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Incident Problem Manager Jobs in Tennessee (NOW HIRING)

City Brewing Co

IT Manager, Service Desk

Memphis, TN · On-site

Own incident, problem, and request management processes, ensuring consistent application of best practices. * Drive root cause analysis and problem management to reduce recurring incidents.

Zing Recruiting

IT Service Desk Manager

Memphis, TN · On-site

... incident, problem, and request management processes • Drive root cause analysis and reduce recurring incidents • Act as escalation point for critical issues • Lead service delivery and ...

Monogram Health

Director IT Operations

Brentwood, TN · On-site

Endpoint and user productivity platforms - device lifecycle, patching, and support * IT service management - incident, problem, change, release, and request management * Service monitoring ...

Info-Ways

AD Consultant - Memphis, TN

Memphis, TN

... Management Handling Incident, problem and change tickets. Participate in project work Managing domain controllers Contribute or core role in upgrade from MS 2008 to MS 2016 & Cloud. Managing CA ...

Pennant Services

Tier 3 Support Engineer

Nashville, TN · On-site

JOB DUTIES Advanced Incident & Problem Management * Resolve escalated incidents requiring deep technical expertise. * Perform root cause analysis for recurring issues and recommend long-term fixes.

Pennant Services

Tier 3 Support Engineer

Nashville, TN · On-site

JOB DUTIES Advanced Incident & Problem Management * Resolve escalated incidents requiring deep technical expertise. * Perform root cause analysis for recurring issues and recommend long-term fixes.

Leidos

Senior VDI Administrator

Millington, TN · On-site

$92K - $166K/yr

Extensive experience with conducting incident and trend analysis via log review, performance baselining/review, and other incident/problem management techniques to develop solutions to ongoing issues ...

Leidos

Senior VDI Administrator

Millington, TN · On-site

$79K - $108K/yr

Extensive experience with conducting incident and trend analysis via log review, performance baselining/review, and other incident/problem management techniques to develop solutions to ongoing issues ...

TecTammina

IT Service Management Lead

Memphis, TN

Experienced in requirements gathering (from customer team), workflow from old tools to new in: * o Problem Management * o Incident Management * o Event Management * o Change Management (FIRST ...

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Incident Problem Manager information

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.
What are popular job titles related to Incident Problem Manager jobs in Tennessee? For Incident Problem Manager jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Incident Problem Manager jobs in Tennessee look for? The top searched job categories for Incident Problem Manager jobs in Tennessee are:
Incident Problem Manager jobs near you
Infographic showing various Incident Problem Manager job openings in Tennessee as of July 2026, with employment types broken down into 1% As Needed, 86% Full Time, 9% Part Time, 2% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

IT Helpdesk / Logistics Support Analyst - Memphis, TN

Tekgence Private Ltd

Memphis, TN • On-site

Contractor

Re-posted 14 days ago

Job description

Job Title: IT Helpdesk / Logistics Support Analyst

Location: Memphis, TN

Experience Required: 5–7+ Years

Key Requirements:
• Experience providing IT Helpdesk and End-User Support in a global environment
• Strong troubleshooting skills for PCs, printers, scanners, network connectivity, and infrastructure issues
• Experience supporting logistics/warehouse operations and logistics applications
• Hands-on experience with SAP application support
• Proficiency with Microsoft Office 365 (Outlook, Teams, Office, etc.)
• Experience with Incident, Problem, and Service Management processes
• Ability to coordinate with infrastructure, application, security, and support teams for issue resolution
• Strong communication, organizational, and stakeholder management skills

Responsibilities:
• Provide first-level IT support for logistics operations and end users
• Troubleshoot hardware, software, network, and SAP-related issues
• Drive incident and problem management to identify root causes and prevent recurring issues
• Support software deployments, upgrades, patches, and new service rollouts
• Coordinate with global IT teams and third-party support providers
• Monitor and escalate critical issues to ensure minimal business impact
• Support logistics center technology including PCs, scanners, printers, and warehouse applications

Education:
• Bachelor's degree in Computer Science, Information Systems, or related field

Thanks & Regards

Anchal Singh

Anchal.singh@tekgence.com