Incident Problem Manager Jobs in Tennessee (NOW HIRING)

Job Summary:
AllianceBernstein is a leading global investment management firm seeking a Files & Productivity Product Manager to join their IT Product Management Team in Nashville. The role involves managing enterprise technology, supporting productivity tools, and collaborating with cross-functional teams to define product strategies and enhance user experience.
Responsibilities:
• Support efforts managing enterprise technology and leading cross-functional teams from a product's conception through to its launch and business-as-usual (BAU) support.
• Help manage, administer and support enterprise technology across the AB organization, including helping to define the strategy, roadmap, and features of certain enterprise technology products.
• Partner with AB’s other IT Product Managers and liaise between the business users and AB’s engineering teams, development groups, vendors and service and support teams.
• Responsible for the management, support and enhancement of all files and productivity tools including the Microsoft suite, Adobe, PingID, Print, and AI initiatives.
• Serve as a product manager, business analyst and subject matter expert on files and productivity management platforms and operating systems used at AB.
• Perform project management duties through the entire System Development Life Cycle (SDLC); plan and execute projects collaboratively with engineering, development, and business user teams.
• Implement and plan process for all SharePoint migrations, updates, and implementations to be executed by technology support staff.
• Create, manage, and update end user product material and support documentation.
• Drive problem management escalation and resolution for all workspace related products.
• Serve as an escalation point for product related questions from technology staff.
• Manage files and productivity technologies by coordinating and tracking various tasks and activities related to their ongoing management and projects related to modification and enhancements.
• Effectively create and manage project plans, track key milestones, and create all required project documentation and status reporting.
• Assist with setting product vision and strategy by helping to articulate the business value and understand the intent behind a new products or product releases.
• Work with engineering, developers, and service providers to build or deliver the appropriate solution.
• Assist with defining the features necessary to deliver a complete product and lead the teams to success, including requirements gathering from business and IT users including all relevant documentation (mockups, flow diagrams, data dictionaries, etc.) and execution of tasks required to deliver IT solutions.
• Assist with testing products and soliciting user feedback firsthand; ensure that key feedback and requests are captured and seamlessly integrated into the product planning and development processes.
• Assist with the release of products and managing releases with phases and milestones, including all aspects of end-user communications, and preparing the support and service teams with all information necessary.
• Support the troubleshooting process of enterprise technology to ensure the high availability and quality of user experience by assisting with problem determination and resolution and acting as a second and third level support for incident and problem management.
• Work closely with both our Service Desk and engineering teams to ensure the adequate support of AB enterprise applications.
• Handle multiple issues from multiple users and prioritize in terms of criticality, which to focus and resolve first.
• Develop analytics to measure and report product usage and KPIs, develop dashboards and reports to present these metrics, and assist with initiatives to drive user adoption through the creation of training programs, reference materials, communications.
• Run cross-functional working group and governance meetings and build strong and effective working relationships with our counterparts across the Technology and Operations organization, including engineering and development.
Qualifications:
Required:
• Experience managing enterprise technology and leading cross-functional teams from a product's conception through to its launch and business-as-usual (BAU) support.
• Ability to define the strategy, roadmap, and features of enterprise technology products.
• Experience with files and productivity tools including the Microsoft suite, Adobe, PingID, Print, and AI initiatives.
• Experience as a product manager, business analyst, and subject matter expert on files and productivity management platforms and operating systems.
• Project management experience through the entire System Development Life Cycle (SDLC).
• Ability to plan and execute projects collaboratively with engineering, development, and business user teams.
• Experience implementing and planning processes for SharePoint migrations, updates, and implementations.
• Ability to create, manage, and update end user product material and support documentation.
• Experience driving problem management escalation and resolution for workspace related products.
• Ability to manage files and productivity technologies by coordinating and tracking various tasks and activities.
• Experience creating and managing project plans, tracking key milestones, and creating project documentation and status reporting.
• Ability to assist with setting product vision and strategy and articulating business value.
• Experience working with engineering, developers, and service providers to deliver appropriate solutions.
• Ability to assist with defining features necessary to deliver a complete product and lead teams to success.
• Experience gathering requirements from business and IT users and executing tasks required to deliver IT solutions.
• Ability to assist with testing products and soliciting user feedback.
• Experience managing product releases with phases and milestones, including end-user communications.
• Ability to support troubleshooting processes of enterprise technology and act as second and third level support.
• Experience handling multiple issues from multiple users and prioritizing in terms of criticality.
• Ability to develop analytics to measure and report product usage and KPIs.
• Experience developing dashboards and reports to present metrics and assist with user adoption initiatives.
• Ability to run cross-functional working group and governance meetings.
Company:
AllianceBernstein is a publicly traded global asset management firm, with approximately $735 billion in assets under management at March Founded in 1967, the company is headquartered in New York, USA, with a team of 1001-5000 employees. The company is currently Late Stage.