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Service Desk Manager Jobs in Tennessee (NOW HIRING)

University of Rochester

$64K - $96K/yr

Manages functional activities performed on the Service Desk to ensure the highest level of ... throughput. Uses independent judgment in decision-making when faced with unique customer situations ...

Planet Fitness

Service Desk

Maryville, TN · On-site

$14.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

24-7 Hotel Management

Front desk Manager

Nashville, TN · On-site

$40K/yr

Ensure exceptional guest service and promptly resolve guest concerns. * Oversee daily front office ... Minimum 2 years of hotel front desk experience. * At least 1 year in a supervisory or management ...

White Lodging Careers

Front Desk Manager

Knoxville, TN · On-site

$16.25 - $21/hr

If you're a Front Desk Manager, front office supervisor, guest services manager, or rooms operations leader looking for hotel management jobs with a growth-oriented company, White Lodging offers more ...

Global IT Family

Service Desk

Nashville, TN · On-site

Service Desk Location: Nashville, TN Duration: 12+ Months Onsite IT Call Center Experience ... Directory Management Able to navigate Different OUs Able to look up attributes Able to reset ...

Vaco by Highspring

Service Desk Tech

Nashville, TN · On-site

$20 - $25/hr

Service Desk Technician Location: Nashville, TN (100% Onsite) Pay: $20-$25/hr (W2) Duration: 12 ... Manage Active Directory tasks such as password resets, account unlocks, and user lookups * Set up ...

Planet Fitness

Service Desk

Columbia, TN · On-site

$12.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Jackson, TN · On-site

$12.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Mount Juliet, TN · On-site

$14 - $14.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Murfreesboro, TN · On-site

$14/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Mount Juliet, TN · On-site

$14.50 - $14.60/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Lebanon, TN · On-site

$14.50 - $15/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Cleveland, TN · On-site

$12.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Columbia, TN · On-site

$12.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Morristown, TN · On-site

$12.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Tullahoma, TN · On-site

$12.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

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All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Tennessee

Service Desk Manager information

See Tennessee salary details

$33.1K

$85.8K

$142.5K

How much do service desk manager jobs pay per year?

As of Aug 4, 2026, the average yearly pay for service desk manager in Tennessee is $85,787.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,400.00 and $102,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn between $60,000 and $100,000 annually, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and leadership abilities to oversee support teams and ensure service quality.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.
What are the most commonly searched types of Service Desk jobs in Tennessee? The most popular types of Service Desk jobs in Tennessee are:
What are popular job titles related to Service Desk Manager jobs in Tennessee? For Service Desk Manager jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Service Desk Manager jobs in Tennessee look for? The top searched job categories for Service Desk Manager jobs in Tennessee are:
What cities in Tennessee are hiring for Service Desk Manager jobs? Cities in Tennessee with the most Service Desk Manager job openings:
Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Tennessee as of July 2026, with employment types broken down into 82% Full Time, 14% Part Time, 2% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $85,787 per year, or $41.2 per hour.

Senior Service Desk Associate

SageSpring Wealth Partners

Franklin, TN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description


JOB SUMMARY:
The Senior Service Desk Associate position directly supports the Service Desk Manager and acts as a Subject Matter Expert (SME) within the Service Desk. This person will assist Advisors and fellow associate with their duties and various administrative tasks while providing clients with quality service. This position interacts daily on the phone and in person with prospective and existing clients, including handling basic inquiries and escalations. This position will have routine contact with internal and external customers required to obtain, clarify or provide facts and information while sustaining a professional image. This role provides data analytics and manages Service Desk operations for team members while demonstrating the company values and supporting the mission.
JOB DUTIES AND RESPONSIBILITIES:
  • Interact daily on the phone and in person with prospective and existing clients including handling basic inquiries
  • Assist the Service Desk Manager with facilitating the Service Desk Associates' questions or concerns regarding incoming requests.
  • Collaborate with the Service Desk Manager to improve processes and refine SOPs.
  • Cover the Service Desk Manager role while they are out of the office.
  • Escalate urgent requests to the Service Desk Manager.
  • Schedule and coordinate meetings and appointments for advisors
  • Create and maintain records and files
  • Maintain databases and create reports using the Client Relationship Management platform
  • Request compliance approval for bulk client communications
  • Receive cross-training and assist with other operational functions as required
  • Handle or delegate executive Advisor emails
  • Schedule and confirm client meetings with Advisors, clients, and other outside partners
  • Regular and timely in-person attendance is required, with expected hours of Monday-Friday from 8am-5pm local time.
  • Perform other duties as assigned
REQUIRED QUALIFICATIONS:
  • Bachelor’s degree or 2 years of Client Service Associate/Service Desk Associate experience in lieu of degree
  • Proficient in Microsoft Office Suite and video conferencing systems
  • Ability to work on multiple projects simultaneously while accomplishing daily tasks
  • Effective oral and written communication skills and excellent interpersonal skills
  • Attention to detail, critical thinker and problem-solving skills
  • High standards for integrity, honesty, professionalism, and work ethic
  • Commitment to service excellence
  • Ability to work independently while demonstrating excellent organization and follow through
  • Demonstrates flexible and efficient time management and ability to prioritize workload
  • Ability and willingness to move with purpose and a strong sense of urgency
  • Self-motivated, positive, and enthusiastic
  • Self- starter with a strong desire to exceed expectations and capable of supporting a team
  • Maintains confidentiality discretion
  • Ability to effectively work in collaboration with others to achieve business objectives.
  • Willing to grow and be challenged
  • Attend training as requested
PHYSICAL DEMANDS:
  • Ability to work in a traditional professional office setting or remote equivalent
  • Prolonged periods of sitting at a desk and working on a computer
  • Advanced computer skills and ability to effectively operate computer equipment, software systems and databases
  • Work schedule may vary and is determined by project schedules
  • Ability to efficiently operate all job-related office equipment
  • Ability to communicate via telephone, computer and work in virtual teams
  • Must be able to lift up to 15 pounds at a time
  • Ability to travel using personal vehicle to other office locations as needed
-----S-----

About SageSpring:
This is an exciting opportunity to join a Forbes’ Best-In-State Wealth Advisors recipient, and the Tennessean’s Top Workplace for the last five consecutive years (2020-2024). Since 2002, our purpose has remained the same: to educate and guide our clients to reach their highest financial goals. We listen to our clients to understand their lives, creating sensible, holistic financial plans that put their best interests first. Don’t miss your opportunity to work with a high performing team in a positive, energetic environment where you’ll know you’re truly appreciated and making a difference.
Rewards amp; Culture:
  • Great Benefits – Including: Health Insurance, Dental, Vision, 401K, Life Insurance, Short-Term and Long-Term Disability, Paid Vacation and Holidays.
  • #1 Culture – Join and grow in an award-winning culture where you’ll look forward to Monday.
  • Inspiring Leadership – Our leaders truly embody the definition of servant leadership. They inspire our teams to flourish thought an energetic, positive, fun, and highly supportive work environment.
  • Team Engagement – Build genuinely special relationships and bonds throughout your team and across the company and partners.
  • High Performance - Our motto, “Humble, Hungry, and Smart,” is truly exemplified from the top down.
  • Continuing Education - Let us help you transform your career goals and educational accomplishments into opportunities and successes.
  • Community Involvement – We’re passionate about supporting our community and encourage each office to choose a charity or cause to champion.
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform this position.
Employees must conduct business in accordance with applicable laws, regulations, professional standards and ethical standards and report potential compliance or ethical issues to a manager or the Human Resources Department.
SageSpring Wealth affirms our commitment to make reasonable accommodations for employees with disabilities, unless the accommodation would impose an undue hardship on the operation of our business. Please see the Human Resources Department for additional information.

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