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Incident Problem Manager Jobs in Delaware (NOW HIRING)

JPMorgan Chase & Co

Technology Support Lead

Bear, DE · On-site

Leads incident, problem, and change management in support of full stack technology systems, applications, or infrastructure Required qualifications, capabilities, and skills * 5+ years of experience ...

JP Morgan Chase

Technology Support Lead

Bear, DE

Leads incident, problem, and change management in support of full stack technology systems, applications, or infrastructure Required qualifications, capabilities, and skills * 5+ years of experience ...

JPMorgan Chase & Co.

Technology Support Lead

Bear, DE · On-site

$123K - $175K/yr

Leads incident, problem, and change management in support of full stack technology systems, applications, or infrastructure Required qualifications, capabilities, and skills * 5+ years of experience ...

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Incident Problem Manager information

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

What are popular job titles related to Incident Problem Manager jobs in Delaware?

For Incident Problem Manager jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Incident Problem Manager jobs in Delaware look for?

The top searched job categories for Incident Problem Manager jobs in Delaware are:

What cities in Delaware are hiring for Incident Problem Manager jobs?

Cities in Delaware with the most Incident Problem Manager job openings:

Incident Problem Manager jobs near you
Infographic showing various Incident Problem Manager job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Technology Support Lead

JPMorgan Chase & Co

Bear, DE • On-site

Full-time

Medical, Retirement

Posted 8 days ago

JPMorgan Chase & Co. rating

8.0

Company rating: 8.0 out of 10

Based on 495 frontline employees who took The Breakroom Quiz

72nd of 171 rated banks

Job description

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead at JPMorganChase in Corporate - Data Center Services, you will be in a leadership role that manages a team of engineers that helps to ensure the operational stability, availability, and performance of the Firm's production data centers and its services. In this role you will use your critical thinking skills while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

  • Manages and oversees teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
  • Executes policies and procedures that ensure operational stability and availability
  • Monitors production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
  • Escalates and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
  • Leads incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

  • 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
  • Proven experience leading technology support operations in a missioncritical, 24x7 data center environment
  • Demonstrated people management experience, including fulltime employees and contract staff
  • Strong incident management and escalation leadership experience in high-availability environments
  • Ability to engage directly with customers and senior stakeholders
  • Ability to balance day to day operational management with participation in strategic and project based initiatives

Preferred qualifications, capabilities, and skills

  • Previous experience with team leadership and personnel management
  • Experience supporting large scale projects such as data center exits, consolidations, or transformation initiatives
  • Strong understanding of IT infrastructure operations, including handsandfeet support, logistics, and site services
  • Working knowledge in one or more general purpose programming languages and / or automation scripting
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

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