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Incident Problem Manager Jobs in Delaware (NOW HIRING)

Kellton

*ORO Analyst II*

Wilmington, DE · On-site

Working knowledge of incident, problem, change, and service request practices. * Ability to ... Recommended * ITIL Foundation or equivalent service management training. * Experience with ...

Solenis

SAP FICO Specialist

Wilmington, DE · Hybrid

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Oversee AMS operations for the global SAP FICO landscape - managing SLAs, incident/problem/change processes, and continuous service improvement. * Drive FICO workstream delivery on major SAP programs ...

Solenis

SAP FICO Specialist

Wilmington, DE · On-site

$55 - $71/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Oversee AMS operations for the global SAP FICO landscape - managing SLAs, incident/problem/change processes, and continuous service improvement. * Drive FICO workstream delivery on major SAP programs ...

Atria Group LLC

Sr. Network Engineer

Wilmington, DE

$100K - $138K/yr

... for incident resolution. * Consult with various technology support groups as part of problem resolution efforts. * Proactively evaluate network environments using various tools and management

JPMorgan Chase & Co

Technology Support Lead

Bear, DE · On-site

  • Medical

  • Retirement

Leads incident, problem, and change management in support of full stack technology systems, applications, or infrastructure Required qualifications, capabilities, and skills * 5+ years of experience ...

JP Morgan Chase

Technology Support Lead

Bear, DE

  • Medical

  • Retirement

Leads incident, problem, and change management in support of full stack technology systems, applications, or infrastructure Required qualifications, capabilities, and skills * 5+ years of experience ...

JPMorgan Chase & Co.

Technology Support Lead

Bear, DE · On-site

$123K - $175K/yr

  • Medical

  • Retirement

Leads incident, problem, and change management in support of full stack technology systems, applications, or infrastructure Required qualifications, capabilities, and skills * 5+ years of experience ...

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Incident Problem Manager information

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

What are popular job titles related to Incident Problem Manager jobs in Delaware?

For Incident Problem Manager jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Incident Problem Manager jobs in Delaware look for?

The top searched job categories for Incident Problem Manager jobs in Delaware are:

What cities in Delaware are hiring for Incident Problem Manager jobs?

Cities in Delaware with the most Incident Problem Manager job openings:

Incident Problem Manager jobs near you
Infographic showing various Incident Problem Manager job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Major Incident Manager || Wilmington, DE

Amaze Systems Inc.

Wilmington, DE • On-site

Contractor

Re-posted 23 days ago

Job description

Role: Major Incident Manager

Location: Wilmington, DE (Onsite)

Duration: Long term
Interview: video

 

Job Description:

8+ years of experience

(Must haves)

· Must carry a minimum of 5+ years of experience as Major Incident Manager.

· Review proposed major incidents and access validity based on business impact.

· Facilitate troubleshooting bridge calls to drive issues to resolution.

· Document activities and discussion of the major incidents.

· Communicate/Escalate throughout any event to required levels of leadership.

· Generate and Distribute an After-Action Report for every Major Incident.

 

(Good to haves)

· Recommend Corrective actions to the Problem process for postmortem discussion.

· Ensure sure SOP(s) are up to date.

· Contractor shall facilitate a Daily Operations Call reviewing previous major incidents and reviewing upcoming changes.

· Contractor shall consolidate and provide daily reports reviewing incidents, changes and problems within the environment.

· Contractor shall assist in the problem management activities and process as needed, including but not limited to the following.

· Recommend corrective actions based on Major Incident events.

· Ensure Problem management resources receive all pertinent information regarding problems or Root Cause Analysis events.

· Flexible to work in any shift.

· Good communication skills to interact with both customer and end user over phone and through email.

Note: Work shift timings will be determined by the customer based on their operational requirements.

Shift time: Fridays, Saturdays and Sundays 06:40pm – 08:00am ET

Mondays through Thursdays 11:00pm – 09:00am ET

Amaze Systems logo

About Amaze Systems

Sourced by ZipRecruiter

We strive to be the very best in our industry. We're the Best IT Specialists. We value our clients and their trust in us and hence, Our IT & Web Consultants don't hesitate to move mountains to give them high quality & innovative digital strategies, without resting, till they get the brand of their dreams. Our impeccable digital executions has helped several businesses multiply and increase their business enquiries substantially over years making us one of the most preferred online partners.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Dallas, TX, US

Social media

Twitter

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