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Incident Management Jobs (NOW HIRING)

Conduent, Inc.

Major Incident Management Analyst

Sandy, UT · On-site

$54K - $70K/yr

Major Incident Management - Analyst Reports To: Major Incident Management Supervisor Department: IT Operations Shift-1:00 PM -9:30 PM MT Job Summary Major Incident Management (MIM) is a critical role ...

Saliense

Incident Management Lead

Alexandria, VA · On-site

Minimum 5 years' managing and directing incident response teams with a demonstrated understanding of threat sharing, indicators of compromise, malware analysis, and forensic analysis. * Responsible ...

Monograph

Incident Management Team Lead

Fort Worth, TX · On-site

$55 - $65/hr

The Incident Management Team Lead role plays a critical role in ensuring safety and effective risk management across Via's operations. This individual will be responsible for leading and developing a ...

New

Hmg America Llc

Incident Manger

Jackson, MI · On-site

Conduct trainings on Incident Management process and Tool within the Steady State Operations staff to insure that they understand their respective responsibilities * Insure that the Service Desk ...

HMG America

Incident Manger

Jackson, MI

Jackson, MI Duration : Full-Time (Perm.) Conduct trainings on Incident Management process and Tool within the Steady State Operations staff to insure that they understand their respective ...

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Incident Management information

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$36.5K

$163.4K

$193.5K

How much do incident management jobs pay per year?

As of Sep 4, 2026, the average yearly pay for incident management in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

What is incident management?

Incident management is the process used by organizations to identify, analyze, and respond to unplanned events or disruptions that can affect normal operations. The goal is to restore service operation as quickly as possible while minimizing the impact on business processes and customers. This involves logging incidents, categorizing and prioritizing them, and then coordinating response and resolution activities. Effective incident management helps organizations improve service quality, maintain compliance, and protect their reputation.

How does an incident management professional typically coordinate with other departments during a major incident?

Incident Management professionals play a central role in coordinating responses during major incidents by acting as the primary point of contact between technical teams, management, and sometimes external stakeholders. They facilitate regular communication, organize incident bridges or war rooms, and ensure that each department—such as IT, security, and customer support—provides the necessary updates and resources. Clear documentation and timely escalation are key practices, helping to minimize downtime and keep everyone aligned. Collaboration often involves working under pressure, making strong interpersonal and organizational skills essential for success in this role.

What are the key skills and qualifications needed to thrive as an incident management professional, and why are they important?

To thrive in Incident Management, you need strong analytical skills, problem-solving abilities, and a solid understanding of IT service management frameworks, often supported by certifications like ITIL. Familiarity with incident tracking tools such as ServiceNow, Jira, or BMC Remedy is typically required. Exceptional communication, decision-making under pressure, and teamwork are crucial soft skills for coordinating rapid responses and collaborating across teams. These skills and qualifications are vital for minimizing downtime, ensuring service continuity, and maintaining organizational resilience during critical incidents.

What is the difference between Incident Management vs Service Desk Analyst?

AspectIncident ManagementService Desk Analyst
Primary FocusManaging and resolving IT incidents to restore services quicklyProviding first-level support and troubleshooting for user issues
CertificationsITIL Foundation, CompTIA A+ITIL Foundation, CompTIA A+
Work EnvironmentIT support teams, service centersHelp desks, support centers
Industry UsageIT service management, large organizationsIT support, customer service

While Incident Management focuses on resolving IT incidents efficiently, Service Desk Analysts handle initial user support and troubleshooting. Both roles require similar certifications and often work together to ensure smooth IT operations.

More about Incident Management jobs

What cities are hiring for Incident Management jobs?

Cities with the most Incident Management job openings:

What are the most commonly searched types of Incident Management jobs?

The most popular types of Incident Management jobs are:

What states have the most Incident Management jobs?

States with the most job openings for Incident Management jobs include:

Incident Management jobs near you
Infographic showing various Incident Management job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.

Major Incident Management Analyst

Conduent, Inc.

Sandy, UT • On-site

$54K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Conduent rating

6.1

Company rating: 6.1 out of 10

Based on 190 frontline employees who took The Breakroom Quiz

35th of 72 rated call and contact centers

Job description


Job Title: Major Incident Management - Analyst
Reports To: Major Incident Management Supervisor
Department: IT Operations
Shift-1:00 PM -9:30 PM MT
Job Summary
Major Incident Management (MIM) is a critical role in IT Service Management (ITSM), especially in organizations that rely heavily on technology. The primary goal of MIM is to quickly restore normal service operations when a major incident occurs and to minimize the impact on business operations. The Major Incident Manager is responsible for managing high-impact IT incidents from initiation through resolution. They coordinate response efforts across teams, ensure effective communication with stakeholders and drive the incident to closure.
Key Responsibilities
1. Incident Coordination
  • Lead the response to major incidents, ensuring timely resolution
  • Facilitate bridge through engagement of technical teams, vendors, and third parties as needed
  • Drive incident to facilitate issue resolution by leading technical troubleshooting using historical evidence and documentation
  • Lead and engage resources to effectively identify troubleshooting and remediation paths to minimize downtime
  • Escalating according to standard procedures and according to degradation and reported impact relative to current progress to remediate outage
2. Communication
  • Provide clear, accurate and timely updates to stakeholders, including executives during the incident's lifecycle
  • Communicating limitations and roadblocks to internal stakeholders to facilitate effective decision making
  • Gain understanding between involved parties to ascertain impact and relay information to engage appropriate resources to effectively troubleshoot
3. Documentation
  • Providing accurate and detailed documentation for incident records, including timelines, technical updates, impact analysis, and resolution steps.
  • Produce post-incident reports that facilitate Root Cause Analysis (RCA).
  • Ensure accurate, reliable and actionable documentation is created on every interaction
4. Process Improvement
  • Identify trends and recurring issues and report to leadership
  • Propose and implement improvements to the Major Incident process

5. Compliance & Governance
  • Ensure adherence to SLAs and internal governance policies.
Qualifications
  • Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience)
  • 2+ years of experience in IT operations, service management or technical support
  • Strong understanding of incident management and ITIL practices.

Required Skills
  • Strong understanding of incident, problem, and change management processes
  • Good understanding of enterprise technologies in a multi-tiered environment
  • Ability to manage multiple priorities and make quick, data-driven decisions under pressure.
  • Effective communicator at all organizational levels
  • Excellent communication, coordination, and problem-solving skills. Strong analytical skills and attention to detail.
  • Familiarity with major incident escalation protocols and technical troubleshooting

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $54,863 - $70,000.
About Us
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the Team
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

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About Conduent

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Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Florham Park, NJ, US

Year founded

2017

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