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Incident Management Jobs in Indiana (NOW HIRING)

Harris

$22 - $25/hr

Provide technical support to eScholar customers and help manage incoming support issues through eScholar's incident management system. * Identify opportunities to enhance incident intake, issue ...

BetterCloud

Staff Incident Response Analyst

Indianapolis, IN · On-site

$100 - $130/hr

Communicate incident status to the Security Operations Manager with enough fidelity to brief upward without needing to re‑investigate * Drive incidents to documented closure: root cause, attacker ...

New

InComm Payments

The successful candidate will monitor network and infrastructure services, perform initial troubleshooting, manage incident tickets, and collaborate with senior engineers to ensure the availability ...

Service Global, Inc

Desktop EUC L1

Muncie, IN · On-site

$18.75 - $24/hr

Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management * Associate degree (A.A.) or equivalent from a three-year ...

Accenture

Cyber Crisis & Readiness Manager

Carmel, IN · On-site

$140 - $260/hr

Minimum 5 years of experience in crisis management, business continuity, incident management, or a closely related advisory discipline * Minimum 4 years of client-facing consulting experience in ...

Freudenberg

HSE Officer

Lebanon, IN · On-site

Incident Management & Emergency Response: Support incident and near-miss investigations, OSHA recordkeeping, injury claim administration, and provide First Aid/CPR/AED response as needed.

Freudenberg Group

HSE Officer

Lebanon, IN · On-site

Incident Management & Emergency Response: Support incident and near-miss investigations, OSHA recordkeeping, injury claim administration, and provide First Aid/CPR/AED response as needed.

Freudenberg USA

HSE Officer

Lebanon, IN · On-site

$55K - $64K/yr

Incident Management & Emergency Response: Support incident and near-miss investigations, OSHA recordkeeping, injury claim administration, and provide First Aid/CPR/AED response as needed.

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Incident Management information

See Indiana salary details

$34.7K

$155.5K

$184.1K

How much do incident management jobs pay per year?

As of Sep 4, 2026, the average yearly pay for incident management in Indiana is $155,489.00, according to ZipRecruiter salary data. Most workers in this role earn between $122,800.00 and $183,700.00 per year, depending on experience, location, and employer.

What is incident management?

Incident management is the process used by organizations to identify, analyze, and respond to unplanned events or disruptions that can affect normal operations. The goal is to restore service operation as quickly as possible while minimizing the impact on business processes and customers. This involves logging incidents, categorizing and prioritizing them, and then coordinating response and resolution activities. Effective incident management helps organizations improve service quality, maintain compliance, and protect their reputation.

How does an incident management professional typically coordinate with other departments during a major incident?

Incident Management professionals play a central role in coordinating responses during major incidents by acting as the primary point of contact between technical teams, management, and sometimes external stakeholders. They facilitate regular communication, organize incident bridges or war rooms, and ensure that each department—such as IT, security, and customer support—provides the necessary updates and resources. Clear documentation and timely escalation are key practices, helping to minimize downtime and keep everyone aligned. Collaboration often involves working under pressure, making strong interpersonal and organizational skills essential for success in this role.

What are the key skills and qualifications needed to thrive as an incident management professional, and why are they important?

To thrive in Incident Management, you need strong analytical skills, problem-solving abilities, and a solid understanding of IT service management frameworks, often supported by certifications like ITIL. Familiarity with incident tracking tools such as ServiceNow, Jira, or BMC Remedy is typically required. Exceptional communication, decision-making under pressure, and teamwork are crucial soft skills for coordinating rapid responses and collaborating across teams. These skills and qualifications are vital for minimizing downtime, ensuring service continuity, and maintaining organizational resilience during critical incidents.

What is the difference between Incident Management vs Service Desk Analyst?

AspectIncident ManagementService Desk Analyst
Primary FocusManaging and resolving IT incidents to restore services quicklyProviding first-level support and troubleshooting for user issues
CertificationsITIL Foundation, CompTIA A+ITIL Foundation, CompTIA A+
Work EnvironmentIT support teams, service centersHelp desks, support centers
Industry UsageIT service management, large organizationsIT support, customer service

While Incident Management focuses on resolving IT incidents efficiently, Service Desk Analysts handle initial user support and troubleshooting. Both roles require similar certifications and often work together to ensure smooth IT operations.

What are the most commonly searched types of Incident Management jobs in Indiana?

The most popular types of Incident Management jobs in Indiana are:

What cities in Indiana are hiring for Incident Management jobs?

Cities in Indiana with the most Incident Management job openings:

Incident Management jobs near you
Infographic showing various Incident Management job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 81% Physical, 4% Hybrid, and 15% Remote job distribution, with an average salary of $155,489 per year, or $74.8 per hour.

Incident Management

krg technology inc

Fort Wayne, IN

Full-time

Re-posted 6 days ago

Job description

Company Description

Thanks & Regards
Kumar.T | Resourcing Executive
KRG Technologies, Inc.,
25000 Avenue Stanford, Suite #243, Valencia, CA 91355
Direct : 661-367-8000 Ext : 303 | www.krgtech.com


Job Description

Experience in application design, development and support (.NET, Java), SQL design, implementation and operation. Excellent interpersonal and communication skills. Skilled in application architecture, design with an enterprise application Strong experience in engineering, application support. Good analytical skills.

Additional Information

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KRG Technologies logo

About KRG Technologies

Sourced by ZipRecruiter

KRG Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want. By leveraging for its clients its technological edge and right-sourcing advantage, KRG in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top priority, we customize our solutions and services to align with the unique needs of each client. Headquartered in Valencia, California, KRG employs a unique global delivery platform to minister its offerings spanning from application development and maintenance to business process reengineering. With years of hands-on domain experience and international presence, we offer state-of-the-art solutions backed by our follow-the-sun service model in the most cost effective manner. We value our clientele for the trust reposed in us and our clientele admire us for our personalized approach and deep commitment to their success. Our biggest strength lies in technical expertise of our team and individual competency of our employees, which enables us to be the most befitting solution provider.

Industry

It services

Company size

201 - 500 Employees

Headquarters location

Valencia, CA, US

Year founded

2003

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